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August 2023 by Gabriel Campos
I got tricked into buying an iPhone that the girl said she was positive was 5G capable. I called Metro and they said there was nothing they could do about it
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July 2023 by victoria sandes
This was a very small Metro in the food city, but didn’t lack any customer service or the product I needed . I had called around asking about 20 different metros if they had iPhones and this was the only Metro that still had them in stock. We went in and Rene was extremely helpful! He was very friendly and had lots of patience, offered us water and helped us set up the phone. Very great customer service! Thanks Rene!!
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August 2022 by Julie F
Customer service is lacking. The representative decided who she wanted to help-'not first come first serve. She also quoted 2 different prices. Not going back.
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January 2022 by Usebio Monroy
Every time I come here to make a payment the "system is down" seriously fix your system or shut down or don't use food city's wifi!
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December 2021 by Saul Cardenas
(Translated by Google) Excellent service. They always help me(Original)Excelente servicio. Siempre me ayudan
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December 2021 by Alfonso Quevedo
(Translated by Google) Excellent service(Original)Excelente servicio
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September 2021 by Oscar Muniz
(Translated by Google) Very good service(Original)Muy bien servicio
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June 2021 by Joe Valenzuela
Assurant told me i could activate my replacement at any store. i came here for help and felt like i was bothering them. they did not even bother asking me for my name and number. they simply said "sorry you have to call 611" DONT even waste your time at this sorry location. Its already scetchy af having them inside a grocery store. I should've read the reviews before I came here
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April 2021 by Luis Lopez
(Translated by Google) They help a lot with everything I need. Thank you(Original)Ayudan mucho con todo lo que necesito. Muchas Gracias
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April 2021 by Martha De La Torre
I would not shop here! that rep Eric ripped off my mother he added 2 lines to her account without letting her know and when the bill was due it was way more than what my mother pays. I went to another store to see why the bill was high and they told us that there was 2 lines added but we only have my mothers line. Luckily the gentleman at the other store canceled the 2 unwanted lines. But we still had to pay a fee for having those lines there for the month, which sucks!
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March 2021 by Jose Perez
Awesome service. Eric helped transfer all my stuff.
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March 2021 by Yess Carrasco
(Translated by Google) The people who work there are very attentive, especially Destiny and I don't remember the name of the other girl, she is the best subway store, and the best service, I recommend them.(Original)Las personas k trabajan ay som muy atentos en especial Destiny y no me acuerdo cómo se llama la otra muchacha es la mejor tienda de metro pcs e mejor servicio se los recomiendo
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June 2020 by Edith De la Cruz
Gaby was extremely rude and very disrespectful while I was trying to get assistance on a phone that I was having trouble with the day before Eric who is always helpful and very nice his customer service skills are exceptional maybe Gaby could learn something from him. The manager Jesus or Jesse at first tried to give me attitude as well and then said I don’t know what’s going on taking Gabys side at first and I said well regardless what’s going on customer service should be a priority other then matching a frustrating customers mood. He quickly changed his tone and began to give me great customer service explained to me why I couldn’t get a refund but got everything taken care of and transferred and installed a tempered glass and case on my new phone. Overall at the end I was satisfied but to have Gaby with rudeness and raising her hand, rolling her eyes and just being plain rude to me was frankly really disappointing my son said she was possibly recording us too and if that’s the case then idk what to think of her, Jesse tried to say that maybe people have bad days well I know cause I’ve worked in retail and customer service and if that’s the case then take a break or learn how to desperate your personal life from work cause I wasn’t being rude I was just insisting on her help like I would’ve insisted Eric or Jesse.
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June 2020 by Belina Paco Zapata
I’ve gone both times to this location before my unpleasant experience today with Gaby hoping to see Ericc friendly face but he was off today! However this is about my two prior visits I’ve gone both times with frustrations cause usually that’s what’s going on with phones they tend to cause issues that are unknown to the user and both times instead of being rude, disrespectful or unprofessional like Gaby he was smiling, pleasant and even funny which is refreshing due to how hard it is for people to even want to go outside during this difficult time. Both times he listens, smiles and advises me on how he can help me he doesn’t give me any attitude and provides exceptional customer service. Metro PCS needs more people like Eric working he understands that customers will come in frustrated but instead of arguing with the customers and matching their frustrating moodS he takes the higher road and kills you with kindness by the end he’ll have your phone set up and questions and concerns answered with a smile on his face and yours!
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February 2020 by Arturo Paez
(Translated by Google) I don't know why they have people who don't want to work! They serve you with a good way culero! We are not asking for free service! We customers pay money to take their checks home! Learn to serve the customer better!
