-
July 2024 by Devin Brockwell
Had such a an amazing experience today. Mariaelena was incredible with helping me today and last time I was here! She is a superstar and super knowledgeable. Also such the nicest!!!! Thank you so much!!!
-
May 2024 by JAN Osolnick
Jacob was very helpful.
-
May 2024 by Bohnny Bravo
Went to buy a phone... display model was the color I wanted so I proceeded with the transaction.... after I paid they pull out a color that was no where mentioned.... didn't have display color in stock so I asked for a refund.... had to get a paper check? Then when you go to cash it it needs like 10 phone numbers to verify... it's 2024 what is going on.
-
May 2024 by Ubaldo Cesar Moran Quintana
Very good attention from the employees and very good plans at good prices
-
January 2024 by Sunnie Whether
Don't even stop here. These owners dont care about the customer. Just gonna try to sell you something. 4Go to Scottsdale Rd. And McKellips. Willy or Jerell will help you
-
January 2024 by molly bagels
Bad customer service. If you can't help your customers in store, it's still your job to be helpful and make sure when they walk out they do/did/will get the help they came for.
-
December 2023 by Norma Fuentes
Today we went to this store, my husband and I went in and no one was there, they were in the back and they didn't deign to go and ask how they could help us until I made a sound on a piece of furniture and said knock knock an employee came out and to make matters worse They didn't have the cell phone we wanted, because they don't put a notice about the phones they don't have in the store, terrible service
-
December 2023 by Kimberly Dickinson
I recommend anyone who is looking for a new phone or may have issues or concerns about your current phone! Luis is super professional and patient! He always is eager to help and definitely needs a raise or a bonus ASAP!
-
August 2023 by Kelly McManamon
Metro by T-Mobile trips on the customer service line will not actually help you, but they will make sure you know you're an inconvenience to them if you call in when Metro phones or service don't work. If you're lucky, the least they'll do is lie about helping you and tell you they're "escalating the issue". That is their most polite way of getting you off the phone and get you to stop bothering them. Things get much worse from there. They are collectively the most disgraceful, despicable and disrespectful group of people I've ever had the displeasure of encountering. Also, the Metro by T-Mobile Facebook page doesn't actually post the real reviews people leave about the real reviews people leave about them. How convenient.
-
August 2023 by osbaldo andrade
It is the best
-
August 2023 by Lauren Paige
My 13 year old went into this store solely to get a case & screen protector for his new iphone & the person working today refused to assist him with the screen protector! RUDE AF & UNACCEPTABLE BC OUR SERVICE THROUGH METRO!!! ALWAYS HELP KIDS WITH THESE SIMPLE TASKS. ASS?️
-
March 2023 by RoyalSagittarius
My 13 year old went into this store solely to get a case & screen protector for his new iphone & the person working today refused to assist him with the screen protector! RUDE AF & UNACCEPTABLE BC OUR SERVICE THROUGH METRO!!! ALWAYS HELP KIDS WITH THESE SIMPLE TASKS. A****
-
October 2022 by jaime fernandez
I called the good part of the day no answer came to the store at 2:30 in the afternoon and it was closed LOL.
-
September 2022 by J W
I received such friendly customer service. I went in to get a new phone SIM card activated . The representative was quick, knowledgeable, friendly, and explained what she was doing ( I must admit I still didn't understand). The rap even offered some tips on how to get the most out of my phone.
-
January 2022 by Susie Torres
Great store location over all. My a21 stppped charging after 1 1/2 years. I kept buying chargers USB c. Today 12/22/21 jsaucedo hooked us up with a32. I called in advanced. OTP not an option so I called Cs and added my BF on the account. BF was helped with no problem. Great team overall. Just a bit of advice, the reps need to be more compassionate and not have an additude and get sassy. Not all the reps but some. Learn what charger goes with what phone. The customer doesn't always the difference between USB a and USB c
