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August 2022 by Alice Roach
Rick and Kevin were awesome they gave awesome customer service I am having problems with my new phone that I have to return to I hope they will be able to help straighten out that issue but I am sure they will because as I said they give excellent customer service I feel like they are part of my family
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October 2020 by Andrew Villado
Excellent customer service rather your starting new service or looking for answers to your cellular questions the team members were willing to help.. Thanks
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October 2020 by Coley O'Brien
Both gals are awesome. Very helpful and knowledgeable. Won't go anywhere else
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June 2020 by Vicky S.
I was dreading going in to find out why my phone wasn't working after a long day at work. Lorna was patient, friendly and fixed my phone quickly. Made my day!
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January 2020 by Megan V.
I've never been so utterly disrespected! The woman with the bleached blonde hair and black roots was just awful! I asked to speak to someone above her and she refused to get anyone for me and proceeded to give attitude and just kept having rude remarks. I told her I wasn't there to argue with her but she continued to be rude. The last straw was when she responded with if we didn't like it we could go somewhere else. So we did just that & got GREAT customer service!!
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May 2019 by Miriam G.
So Today I came to this place in hopes of getting a plan for my dad. When we walked in no one greeted us, it was just 3 people that were already there. My dad and I walked around looking at the phones. He was asking me questions I couldn't answer and apparently the 4 employees were to busy with their phones to pay any attention. Only one guy was helping a customer. We were there for 15 minutes no hello or acknowledgement. 1 of the employee went up to a customer who got there at the same time as us and helped him but he left soon after because he was waiting for his wife. My dad still asking me questions how metros plan worked and I told him I wasn't sure but the employees don't seem to care too much. So I just waited near the Samsung phones and 3 employees started talk. There was only 1 customer I believe who was being helped and one of the 3 employees said "Who wants to go help them", l thought they were going to play rock, paper, scissors to help us. It was not important for them to help us. I looked at my dad and I said let's go I'm not doing business with metro piece of s**** So I look at the 3 employees and I told them I was there for awhile with no hello or anything. Honestly they didn't seem like they cared. One of the guys said sorry I thought you were with the guy that came in. The guy who had left for 10 minutes?! I said obviously not and I was leaving. He then walked towards us asking if we needed help, I told him no, told my dad to leave but that guy was now trying to help us. Sorry but if we are going to be a bother to you Metro employees maybe you shouldn't work in that type of environment!! I wish I could have taken pictures of the 2 guys and the girl but I was giving them the benefit of the doubt. Simply they didn't care.
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April 2019 by Cindy C.
I have had really bad experiences with Metro lately, (through their call center and the store nearby me) so I was not looking forward to going to this store to replace a brand-new but faulty phone. What a pleasant surprise! I was greeted by Andrew, told him my story, and was provided with a no-hassle, professional exchange in just a few minutes. I will be doing all my business at this store going forward and will be staying with this provider as a result of this experience. Thank you, Andrew!
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February 2019 by Miguel S.
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October 2018 by Nikkie MacNish
Service could be been better
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October 2018 by Gail Egan
The girl that was working there she was too busy talking on her phone and talking to other people that had other kiosks is next to her and I stood there and waited about 15 minutes before she would help me
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October 2018 by Gina C.
I don't see the other ladies problem, the staff was friendly and was able to fix my problem right away!
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September 2018 by Brenda Gray
I wouldn't trade MetroPCS in for any phone company in the whole United States I love that phone company they're good to you you got good deals top-of-the-line in my opinion
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September 2018 by KEITH LEWIS
Good place to get a phone. I have one from them.
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September 2018 by Anna Cable
Thank's and they are great
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September 2018 by Tim McGarvey
Michelle is always helpful and fun.