-
February 2024 by Diamond C.
Came in today trying to reactivate an old phone because both of the phones on my account were broken so we had no way to get the 8 digit code to verify. At first the lady was saying well since both phones are broken on your account there is nothing that can be done. Like she was not even trying. Then I got up set like can you try to do something can you call customer service. Like can you do somethinge she have me attitude. Then she tried something else but gave me the same answer there is nothing we can do and she couldn't call customer service because the store phone was down. I go to metro PCS on Bethany and she is able to gain access to my account in 2.5 seconds and has me out of the store in within 10 minutes with a working phone. I do not know if it's bad customer service or just needs more training but I would not recommend this store to anyone. Go a few extra miles to Bethany and get proper help and treated like a valued customer.
-
October 2023 by Achee Winnie (SOCIAL)
They advised open til 8 pm. Don't believe it. 7 pm and the place is closed.
-
September 2023 by Freddy Valera
Very good service at the Indian School office and 43 av Phoenix AZ
-
October 2022 by Demetrius White
Does Drake have a service and T-Mobile MetroPCS you can get free stuff every Tuesday headphones etc
-
September 2022 by Martin Recio
I like it because of the plans they have and every so often you can get a tablet for $15 dlls. I recommend them.
-
September 2022 by saul mayorga
I bought another phone at a good price... excellent service
-
August 2022 by Kim Williams
Store was clean and the girl that helped us was very very nice and helpful thank u
-
December 2021 by Daniel Clark
Great, experience getting a new phone. Very helpful and hospitable service from the manager. Definitely my new home store!
-
September 2021 by {•Aolita•}
(Translated by Google) Quick and easy.(Original)Rápido y fácil.
-
September 2021 by Elena Cárdenas (Mary)
Quick and easy.
-
August 2021 by am mia (Mia)
I came off work exausted stressed and in needOf new phone desperately seen something onlineAnd lady in store "with pink nails" ? sorry didn'tCaught name was a doll !!!!!!!Got 300$ phone ? slashed by half price whenShe helped me trade my own in and port service!Only thing I hated was seeing female alone atStore at night in such rough area !!!!!!!!!!!!!!!!!!!!NOT OK and sure as heck not safe !Fix that !!!!!
-
January 2021 by Hosea Patrick
They always be kind to me. Always smiling for good services. ❤
-
October 2020 by am mia
I came off work exausted stressed and in needOf new phone desperately seen something onlineAnd lady in store "with pink nails" ? sorry didn'tCaught name was a doll !!!!!!!Got 300$ phone ? slashed by half price whenShe helped me trade my own in and port service!Only thing I hated was seeing female alone atStore at night in such rough area !!!!!!!!!!!!!!!!!!!!NOT OK and sure as heck not safe !Fix that !!!!!
-
September 2020 by Victor Arevalo
Kat, the sales rep helped me solved my issue with the outrages charge that Metro added without notifying me. She was able to communicate with customer service and let me know what they were telling her and how to lower my bill and keep it as how it was before the abrupt extra charges. She is awesome, so if you ever need help, I suggest you ask for her cause to me she is dedicated to get the customer what they need.
-
July 2020 by Melissa Kent
Friendly service.
