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September 2023 by Juan Anguiano
Store had a promotion to buy a Samsung tablet, after 3 months of service, 50 dollars will be refunded to my account. Saying I will receive a text on my phone from the company. Never happened. I called the company, they said they are not responsible for the promotions of each store. Also, when I bought the tablet, I told them I didn't wanted to buy insurance, they added it anyways. Don't give your business to this greedy store.Metro by t Mobile took off the insurance on my request, plus offered a 5 dollar per month deal on the tablet. The company is good, the franchise stores, not so much. Don't do business at this store, you will regret it.
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July 2023 by Flawda Chik
I called this location to ask about a problem that I'm having with my phone. They answered the phone with just hello. The young man that answered the phone was very rude and unhelpful due to the fact as I'm explaining what's wrong he keeps cutting me off and interrupting me with what he thinks might be the problem before I even finished explaining about what my phone is doing or not doing. He was trying to out talk me so much I had to end up calling another location because he would not let me tell him what the problem is I was having with my phone.
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June 2023 by Anthony Dubz
I had to call the cops on these guys because they wouldn't give me my phone that was sent to their store. I had my tracking number and it was signed off by their manager and they still denied it was at their store. Thieves. The whole store are thieves
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April 2023 by Daniel Montes
Went in with pH problem, Kaylee had it fixed in no time. I didn't forget, I still have to go in shop.
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April 2023 by Tracy J
Samantha was incredibly Awesome Helped me with All of my Needs and Went beyond .She's got my Business. Visit her
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March 2023 by Laverne Randolph
I would like to share my experience about a worker at the Metro PC store at 6805 n 19th AvePhoenix Az 85008. My older sister had a problem and the service she received from Samantha was excellent. . When a customer comes into any business not sure of what to do when their not very knowledgeable about the technology of today and you come across a worker who is truly concerned about helping the customer with a good deal, their pleasant, patience and their explaining deals to a customer with limited ability, that in my book is not excellent service, it is OUTSTANDING service. I am from New York and it was a pleasure being serviced by this worker. Blessings unto you Samantha for an OUTSTANDING job in customer service we need more like you. ? ? ?
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March 2023 by patricia pearson
A girl with a very poor additude was rude 3 times on our visit to the location we have switch to t mobile due to her disrespect on helping us !
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March 2023 by Dan Bergin
The manger hooked me up and took time to make sure I was getting what I wanted thank you
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January 2023 by Jana Elkhechen
Jason was absolutely amazing and really nice. He was about to close the shop but welcomed us happily! He saw how stressed i was but made sure to comfort me and make sure he solved the problem! And he did so big shoutout to Jason!!!
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January 2023 by Bee Dubb
The woman treated me with great customer service. I was and I am very pleased
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January 2023 by Harry Bassett
This has remained my only cell phone store for 4 years now. The employees are Wizards! They've helped me through numerous problems with professional attitudes and courteous service. Outstanding Team!
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January 2023 by Josuel Salgado
Love it very friendly for my first phone bill
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December 2022 by andrew de santiago
Stephanie awesome sales representativeshe went above and beyond my expectationsTheresa Smyth
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October 2022 by Ruth Howe
Excellent phone coverage great prices. Very helpful employees very clean and well organized establishment with various locations
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September 2022 by The Black Light Lion
My experience in this store yesterday was the best I've ever had in ANY cell store for any service for the past 22 years.She was fast, professional, friendly and knowledgeable and pleasant in ways I've never experienced before,ever.Had I not been so tired from walking all day in the Phoenix heat I would have thought to write down her name and thanked her manager and mentioned her here personally.Hopefully her manager knows who she is since she had to call him to complete the transaction (due to my own mistake,not her's) and she gets the positive recognition she deserves.Cell store interactions when purchasing a new phone and resolving issues usually take a long time, and these days customer service is usually sub par.This was not the case here.I was in a new phone that fit my price point and my needs,in and out with such a great experience that I almost couldn't believe it happened.Thank you :3
