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September 2023 by Hamilton Murray
It is good to know, customer happiness is the overall concern. Thank you for the adjustments with my lens.
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July 2023 by Lisa
This place is top notch. Makes Pearl Vision look like a goodwill. Their staff is so knowledgable and friendly, and the selection here is SO much better than anywhere else around. Grab your VSP and pick out some Gucci's on discount fam, it doesn't disappoint. (Picture is how I would look if I was a model but wearing my new glasses I got from LensCrafters)
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June 2023 by Patience Sharp
The sales representative who helped us was INCREDIBLE. She was so patient and full of great advice. I left there feeling absolutely confident that my daughter will have the best possible frames and lenses in her new glasses, at a price that I can afford. She ended up having to explain everything twice, because my ex demanded all the details before paying his share, and she had a great attitude about it. I would have been so annoyed if I was her! Thanks a million! I will definitely be coming there when it's time to get my own new glasses!
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May 2023 by Mark S
My wife and I worked with Colton to get our glasses. Five star customer service. He took his time, he was very informative, understood our insurance, and was extremely knowledgeable. Cassandra helped us pick out some frames too, she was equally awesome. I highly recommend.
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April 2023 by Jennifer Pitts
Jeremy was so helpful when purchasing my glasses and contacts. He was so professional and kind, checking in on me often but not intrusively. He showed me where to put my glasses as I was choosing my frames and offered feedback on how they looked and fit. He also asked questions to get a sense of my style and taste.Valeska was very professional and kind when making sure my glasses fit and giving advice on what to expect when wearing progressive lenses. I will definitely be coming back again!
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April 2023 by Elizabeth Winters
I purchased my glasses from here 6 months ago and come in periodically for adjustments. Every time Ive been in I have had a great experience and Jeremy has always been extremely helpful and knowledgaeble. The Dr is great too! I've visited other Lenscrafters that are now closer to home, and I will continue to come back to this one because my experience has been so much better.
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April 2023 by Gladys Ritterhouse
Both the young woman who helped me with replacement of my lenses, Valeska, and the manager, Jeremy, were very friendly. Valeska had to call elsewhere for the prescription on my replacement lenses, which was a lengthy process. She made the call, gave me comparisons to evaluate and wrote up my order. All with a smile!!
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February 2023 by Nathalie H
I walked in hoping to get my sunglasses repaired and mind you they were not bought from their store. Gordon, one of the staff members was very kind and graciously found the time to look for the replacement part and performed the repair. Moreover, when I asked them how much I owed them for the service, they declined. This is customer service at its best!!! Thank you Desert Ridge LensCrafters team!
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February 2023 by TheRuss
Awesome experience with this store. The staff was amazing from the doctor side through the optical. I had an issue with one prescription, and they made it right. That, along with several frame adjustments - all completed in a friendly, efficient way. I truly appreciate their customer service
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February 2023 by Raymond Botte
Valeska provided excellently service getting a good fit for the glasses and the prescription additions to the lens type.
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February 2023 by Goosebumps
lensCrafters in desert ridge 100% awesome service very very nice the employee that helped me was Cassandra and I bought a pair of the blue fersace glasses ? highly recommend go to them
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January 2023 by Christine Waldbeiser
I walked in to see if they could fix my glasses and they did very quickly, no charge. ? would come back to buy my next pair here!
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December 2022 by Betsy Mansueto
The staff was very helpful and professional. I recommend this store!
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December 2022 by Christian Reed
Doctor was nice, but I will never come back here again, My Copay was more with using my insurance here that when I have gone to Costco or my last doctor in California. When it cam time to check on glasses the girl helping was inept and kept calling me Christina which I said was not my name. I overlooked and found a pair when she gave me the total it was $900 then my insurance only brought the price down to $500 for my out of pocket amount. They are crazy! I found the same pair online with every upgraded option added; high index, digital lens, blue light filter etc, Shipped to me in the next 4 days for $357 total. This store is a complete ripoff, I would not recommend ever going here unless you want to be ripped off.
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December 2022 by Dinah Carnes
This was a great location and the staff was friendly, helpful and knowledgeable. Would highly recommend!
