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July 2024 by Victoria Graham
I got a gel mani/pedi - Ny did both services I really like her she's gentle and attentive she even went back to fix my nail that got a little bump in it after they were pretty much done and I didn't even notice it until she started fixing it. She was also very careful with one of my toes I had an injury earlier this year and it's been growing back I haven't wanted anyone to touch it because it's so sensitive I'll be back to see her she's very sweet and just has a calming presence about her.
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July 2024 by Sofia Araiza
***EDIT* they responded to this review immediately saying we agreed to the price before the service. I guess they are blatant liars. They never once told us the $170 price and are doubling down on it to this day. Disgusting business. SCAMMERS. Beware.***
I’m disappointed to have to be writing this review because our nails came out beautifully. My grandmother and I wanted to try a new spot since our previous nail salon was a little pricy. I did some research and landed on Lady Nails and spa after looking at their services and prices.
According to their website, a gel fill is $38 and a full set is $48. I called to make the appointment and confirmed these prices with them.
We get our nails done, my grandmother got a full gel set while I only got a gel fill. I will note I got the “cat-eye” polish which was labeled as a $10 extra charge.
So, really our total should have been somewhere around $90-$100 before tip.
I was still getting my nails finished up while my grandmother went up to the register and paid. I remember my nail lady and hers discussing the price of my service + hers, unfortunately in a language I don’t speak so I didn’t catch the total. Since I discussed the price when booking the appointment I didn’t expect any surprises.
However later when my grandmother looked at her bank statement she was charged $170 before tip. There’s no world where I would pay $170 for a gel fill and a full set. We got gel polish - no nail art, nothing special aside from the cat-eye polish for me.
My grandmother is older and clearly didn’t see the price (there was no register or screen for it to display for her) and it was never verbally communicated to her either. I didn’t hear a word between the two of them when she was paying so I know this for sure.
I’m disturbed and disappointed they up-charged my elderly grandmother without ANY communication of the total cost of the services. We came here in hopes to save a little money but ended up sending almost double what we normally would.
Again, I want to reiterate that both of our nail ladies did great work and we were so excited with our nails, and that we found a new more affordable spot. We couldn’t have been any more wrong in that regard.
I would be very careful coming here and if you do, confirm with them more than once about the price. Pay attention to what you’re paying, I learned a big lesson at this nail salon and will be a lot more careful wherever I go next.
But it DEFINITELY won’t be here.
$170????
Side note, I called them back when my grandmother realized the price she accidentally paid; and they tried to B.S. me and say my grandmothers service was $75 because her nails were long (I assure you, they were not long at all. In fact she asks for them to be short). How was my service (a GELL FILL) expensive enough to make the total $170 then? They provided me zero answers and seemed to be making stuff up as the conversation went. We weren’t offered any solution, no refund, no free service, not even an apology for the clear miscommunication (and in my opinion, SCAM).
Their attitudes regarding all of this is enough for me to highly discourage you from coming here. There is way better out there that will not manipulate extra money out of you.
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July 2024 by Marceline Steele
4.3 stars is a bit much at least from my experience. No doubt that the customer service is so awesome but the nails were not :( - however on my part I asked for almond nails but she cut them too short (this is also getting my second time ever getting my nails done) but she said it’s too short and she tried to make it work. She ended up cutting my fingers up a little by accident, but if it was too short I would’ve rather had you just tell me you cant do it, instead of my nails facing the consequences :/ - she didn’t know how to do a star design so I had to wait for 15 minutes - and the lady rushed them too which made me upset everyone liked my nails but I felt like they rushed it and didn’t take their time and also didn’t just communicate with me we couldn’t do almond because I asked for it cut too short. Communication is key even with your customers.
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July 2024 by Mary Jo Eagan
Needed a pedicure and wanted to try a location closer to my home. I am so glad I found Lady Nails! Located in an unassuming strip mall, this little gem is lovely on the inside. It wasn't crazy busy so the vibe was relaxing and pleasant. The young lady who did my pedicure was a complete professional who took her time doing what needed to be done to get my toes back to sandal worthy. I will definitely come back here again!
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June 2024 by Elizabeth Montemayor
Requested style: They are very friendly
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June 2024 by amadio walker
Stylist: Sara nice lady. Owner nice too.
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June 2024 by Maria Juarez
I found this hidden treasure and have not been disappointed. They are all talented and do an amazing job. I recommend for manicures, pedicures, and nails.
Haven’t tried the foot massage but the pedicures I get come with a nice leg rub. So relaxing.
The designs are perfect for any occasion.
Thanks ladies!!
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May 2024 by C Snider
Their location is cloae to my house and have recently upgraded their servixes which is nice.
They encourage making an appointment which I did, and selected my nail specialist. That didn't matter, I was treated like a walk in and placed w the person I did NOT want.
I hope they tighten up their customer service
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May 2024 by Christine Reed
This salon is WAY Over priced and my gel started peeling off of my nails the day after my manicure. Pedicure was rushed and my manicurist (Owner) was doing my manicure between reading FB posts and text messages. Not even posts re: the salon. ??
I DO NOT Recommend LADY NAILS AND SPA, You would be more satisfied setting your money on fire.
SO DISAPPOINTED
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May 2024 by Sara Wysong
Requested style: I requested a special design and they did amazing as always! Every stylist has always been able to do what I want with my nails!!
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April 2024 by Weldon Mills
Love this nail shop great service and friendly workers. They do great on your feet and nails. They are a new nail shop that opened up. And I had a amazing time. Not to long or short time. They take there time while doing manicures or pedicures.
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April 2024 by Lee
New people are really rude and mean. I miss Ann!! Never going to this place again
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April 2024 by Francisca Solorio
Great service. Friendly ladies. I recommend 100%.
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April 2024 by Paula Krieger
Was five star review-Ann and her family are the sweetest... Always friendly... Support local ?
* update*
1 star review Under new ownership, went once and will not go back. Pricey, and not the same feel...unfriendly. spent 100 bucks and they have a punch card, would not give me a punch as I used my debit card to pay...
I think card was like 10 or so punches and you get 10 percent off? Wasn't a huge discount... but spending 100 bucks only to he told no punch because I didn't pay cash was llame.
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April 2024 by Christiana Flores
Made an appt & was definitely satisfied! beautiful application & we’ll definitely come back :)
