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November 2023 by Steve Reaves
Maybe try managing your locations and have the staff open on time. The 12th street location in Phoenix is terrible. I would fire everyone there
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September 2023 by Tom Hopper
Labcorp Corp customer support and billing is the most unhelpful group of untrained individuals.
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August 2023 by David Gentile
decent place to work, glad it's not overrun by homeless, but the few present make up for it in viciousness. Company doesnt allow self defense tools FYI, so think twice before employment-they dont mind US being in danger, sensibilities are more important. Shameful attitude.
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May 2023 by Jason Jones
Your emploeyes are the reason for most the accident on S 40th St. If you guys can't even drive properly how are you supposed to handled sensitive lab materials.
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April 2023 by TERRY THOMAS
My physician tells me these people threw out my biopsies as the containers from surgery were not right in their labs mind.Do you think that someone would tell me why they did throw them away without calling my physician that same day they received the biopsies? NO! they play the game of talk to your physician about what the problem was. I asked for a supervisor to explain what the issue was and they just spin and put me into voice mail or send me back through the main number to start over again! They have done this five times now. I am fed-up with this unreal game they are playing with my next surgery dilemma. I went through surgery to obtain the biopsies and the most I get out of them is we threw them out! This outrageous!
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October 2022 by Kristin Anderson
Poor customer service on a bill I've paid (have electronic record via my HSA online bank statement) and kept receiving bills saying unpaid. I tried to contact them after the first reminder bill, but ended up having to fill out a customer service form online and received an automated email that the company received my email and the appropriate customer service agent will get back to me, but that was on 9/6/22 and today is 9/19/22 and I had to contact them again via phone. I didn't realize the first time I called the billing department that in order to talk with an agent (because there's no direct option for that), that I had to press the option to "start a payment plan". I wasn't thinking that would get me an agent because I'd already paid the bill and figured this would only be a furthering of their automated system to make a payment plan. So I called the corporate office and told the lady my situation and that there was no option to contact an agent via the billing phone number and she just put me on hold without notice to transfer to the billing number. She was rude, the best I could understand was that her name was Nancy, which she didn't even offer her name, I had to ask and she was gruff. I then myself figured out by pressing the option to "start a payment plan" because I then figured what do I have to lose and then got to speak with a billing agent. She said they put the bill on hold while it is being reviewed and that I should receive letter in the mail (usually up to 14 business days) to inform me of the outcome. This has been a huge headache, such an inconvenience for the customer when I have an electronic trail of paying this bill thru by HSA Bank and it literally states it was paid to Lab Corp of America. Now I have to spend more time and effort to follow up and set reminders for myself to do this because I don't trust they will as I never got communication back from them after I contacted them electronically to try to address this 13 days ago. I really hope this can be resolved much more quickly. I don't need this added stress on top of medical things I'm dealing with.
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October 2022 by Janice Krupp
They have been closed the two times I've gone. On Wednesday morning closed and Saturday morning closed. Don't understand.
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November 2021 by Vickie Jones
Love my job!!! Taking care of patients
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October 2021 by Wendolyn Abbott
They were good. Staff seemed on the ball as they did pick up a problem with diagnosis code and told me what it would cost. I said you can forget that. I believe they went ahead with test but assured me I wouldn't be charged that they would contact Dr to change Diagnosed code. So that's on the ball. The Tech. Sorry can't remember his name I had just put hubby in hospital day before. But tall slim young man maybe mid to late 20s. I didn't feel the stick at all. I was Wow didn't even feel it you are good. So kudos to all.
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September 2021 by Robert Galindo
LabCorp how can you have an office 20 people in the waiting room and one person working.. that's absolutely ludicrous one person servicing one facility 333 Thomas avenue Phoenix Arizona how is this possible? Why not just close that office and redirect that person to another facility. Absolutely brutal...
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July 2021 by Ben Nelson
Good service and very professional
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March 2021 by S W
Tried for over an hour to talk with a real person...finally gave up because the phone just rang and rang but was never answered.
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November 2020 by V R
First, they "lost" my lab order, then a month later they ordered the wrong lab even though I submitted a copy of the lab order to them. They seem untrustworthy and never had a reasonable answer for their mistakes. When LabCorp is only one of two labs in the area and has practically a monopoly because they offer low-quality lab services for less to insurance companies, I doubt you're going to have them process your labs competently even 75% of the time (that's average).This is government-backed medicine at its finest.Luckily, there is just one other lab in the area.By the way, I had pruritus in both my left and right eyes with a discharge for several months (it wasn't pink eye). Eye allergies were unlikely because I'm inside most of the day (I have only outdoor allergies), nothing has changed in my environment for years, and I work at home. I also don't wear make-up. LabCorp said that my eye discharge included "cotton and polyester fibers." That's it.The itchy discharge didn't look like a cotton/poly blend of anything.Could I have saved all of that to make a t-shirt?The point is, I can still see, for now. There's really nothing that you can take from this whatsoever except that there are slimes everywhere, and I'm sure they have at least a few, maybe more, at LabCorp, like they do anywhere else. V.R., J.D.
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September 2020 by Steve Sanderson
Love it here!:)
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July 2020 by Lawanda Johnson
I work here of course I visited it. Lol
