-
October 2024 by Sheila Stoner
Serve ware is a joke, called and gave up after 59 minutes of waiting. Called store and trying to get our kitchen chairs fixed after 13 months, and $8000, spent come on , live up to your name!
-
April 2024 by Patricia Dilk
We have purchased many items here over the years. The employees are kind, not high pressure. If you are looking for a classy showroom, this is not it. But that is why you go here. Good prices, good quality.
-
April 2024 by Mitch Friedlander
They'll sell you furniture, but they don't back up what they sell. Not when it was new and not when it's a few years old.A small, plastic item broke in half. THEY WERE NO HELP in getting a new 25-cent replacement piece, but rather, very willing to sell me a whole new $75.00 piece of equipment!! ?
-
March 2024 by Bruce Pulsifer
We bought a leather la-a-boy sofa, love seat & recliner chair. It cost us over $12,000 dollars . The company will not stand behind any of the issues that we are having. The leather has torn and the recliner make so much noise when you recline the seat the squeak can be heard all over the house. We bought this set a little over a year ago. I called and was told the leather is only warranty for a year and the mechanical issue with the recliner I would have to do a video chat with a technician and he would tell me how to fix it. To me this is unacceptable we thought this company was better than this! We will never buy anything from them again! They are selling JUNK!!!
-
March 2024 by Fred Wagner
They repaired my Lazy-boy recliner and it’s like new again. Thank you
-
February 2024 by Iam chas3
Pickup the telephone for customers that have purchased can come get their chairs
-
December 2023 by Rees Mielke
Very good service with polite employees. Fixed our chair on time as estimated.
-
November 2023 by Jeff S.
I was at lazy boy on Scottsdale Road and they are very nice! I bought a rocker recliner chair from them! Very comfortable!
-
November 2023 by T D
Been buying La-Z-Boy since the 80's (yes I'm older) when in my 20's and my first recliner. This is NOT your father's La-Z-Boy furniture...I've had sofas, rugs, side tables, etc. over the years. They may not be the cheapest, but quality doesn't come cheap.
-
November 2023 by Dian Parker
We dealt with Rachel trying to get a list part for a 20year old recliner. She was though and caring we were very impressed, best customer service
-
July 2023 by JS
I have a 10 year old Lazy-boy recliner that experienced a mechanical failure. I called Lazy-boy and they told me to take it here for repair. An hour later it was fixed. Fantastic service and exactly why I will ALWAYS buy Lazy-boy furniture. Love it.
-
June 2023 by joe smith
Exceptional service, no baloney, in and out quickly... 1 and done repairs at 'we only charge what we have to' prices. Premium brand, premium service.No hesitation to recommend the repair service. 10 year old power recliner chair... broke one of the plastic mechanisms, replaced with metal. It can be argued it should never have been plastic, but 10 years isn't horrible, and the repair was $50. Seems fair to me.
-
June 2023 by Geoffrey
Quick and friendly service!New payment system needs improvement.
-
December 2022 by Elaine P
I wont dispute that L-Z Boy recliners are of the highest quality but I do not recommend buying from the ********* ** location. They have no regard for customer satisfaction. I entered the showroom and had a decent experience with the sales person on my first visit however on my visit the second day to match a color, the same salesperson was completely disrespectful. She opted to leave me standing and go visit quite obviously with a good friend. I literally sat there for over 15 min while she did personal visiting and then came back to me. But the real issue is the warehouse and delivery personnel. They sent multiple texts and email to confirm a delivery window of which I confirmed more than once. This was to no avail because the next day the furniture was not delivered nor did I receive a call explaining the circumstances. Once I reached them they said there was an issue ( incompetence and lack of teamwork basically) and they had to reschedule the delivery. Why, after confirming multiple times would they fail to notify me of a mistake and not let me know after I had to take the day off work? Complete and total disregard for customer time and no service recovery. Could someone stay late to deliver my furniture due to the mistake? Could they offer me a discount? No. Finally I was able to negotiate a return of the $99. delivery fee I had pre-paid. If you can pick up your own furniture you should be okay, but honestly the delivery was such a cluster, I do not ever recommend using store delivery personnel with this company.
-
December 2022 by Rick Garner
Exceptionally professional and positive experience! We found exactly what we needed at a reasonable price. Steve is an outstanding customer representative. We purchased our recliner that day. The delivery team was amazing and actually early! I could not have imagined a more perfect transaction from start to finish. We will start all future furniture searches here!
