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February 2024 by Reed Clippings
For a titanium wedding band resize/replace, this store was unable to successfully communicate how long it would take, was ambiguous with their communication about when it came in, and then the replacement came in a full size wrong. The amount of time my wife and I have spent waiting for service in this store is worth more to me that the service we asked for, let alone the time spent in traffic parking.
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January 2024 by Seth Lank
I’m not one to do reviews but Shaun was absolutely awesome and totally worthy of a 500 star review. I purchased my chain at the westgate outlet location and was fed up with the service there when I would get my chain repaired. I went to this location because it was closer to my work and Shaun made everything worth it. He sent my chain off to be fixed and when it came back not up to standard, he sent it back again and eventually replaced it with a better quality chain for me. Absolutely superb customer service from him and I’ll definitely be taking my jewelry needs to him from here on out!
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December 2023 by TheAltyson38
Last minute Christmas shopping and the staff was great! Helped me out finding something for my wife last minute!! Thanks
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December 2023 by Zach
Very friendly and knowledgeable staff. I will definitely go out of my way to return here in the future.
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December 2023 by Victoria Smith
Hello, I was trying to leave a Google Review of a great experience I had with an associate named Kat. She is at the location at Desert Ridge. She was so helpful and friendly, and I wanted her management to know how much I appreciate her help- I needed a last minute “Hail Mary” and was nowhere near the jeweler we’ve used in the past, and Kat really saved me! She is helpful and solution oriented.
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July 2023 by Nate
Susie stayed after hours to and waited for me to get to the store on a holiday weekend. Very grateful she still gave me a huge discount even though she knew I was desperate
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June 2023 by Marie Gaudin
I tried to go to a couple local businesses before going here but they all seemed like they couldn’t be bothered to help me. So I decided to go to this Kay’s in the hopes they would be able to help me with a now last minute request. Not only did they finish my request faster than quoted but they also did a very good job! The employees were very helpful and nice. I recommend this location 100%
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May 2023 by EMERGED
I've been with Kay for over 10 years and this Desert Ridge location was the worst service I have ever experienced with Kay. Very cold customer service. I'm shocked and disappointed. Will not return to this location.
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February 2023 by Gypsy Kitsune
My wife and i came in early january to get new wedding rings before our anniversary. When we came in we both felt VERY rushed to find what we want but we were happy with what we chose. Both rings were supposed to be in in 2 weeks time or less. GREAT! That would have been before our anniversary. My wifes ring came in first, got a phone call and went in to grab it. The lady there was either having a bad day or simply didnt like people thay day because she was very snappish, but i didnt hold it against her as everyone has a day here or there. 2 more weeks have passed and i still havent heard anything on my ring so i went in to check it out. They dont have it. Im being apologised to because they never got back to me. Its going to be 2 more weeks. Im being told this as im staring at my order bag as if it never got sent out in the first place. It now wont be in by our anniversary, which i can deal with, but we threw down alot of money and we didnt do it on a payment plan either to have to go thru all that. I dont think ill buy from kay again and may just buy from local shops from now on.
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December 2022 by Lynn F.
One of the worst experiences I've ever had at a retail establishment! I walked in and first there was no acknowledgement from any of the staff I was even there. I patiently waited as the three staff members appeared to be busy with two customers already there. As I waited another customer (male) came in and we were both waiting. As soon as one of the staff members became free he immediately walked over to the male customer, who had come in after me, and started to assist him never once asking who was there first or even acknowledging me! Of course, the very rude customer didn't say anything to the staff member either! If I didn't know any better I'd say this staff member didn't want to assist a "white" woman or is a misogynist! Let me just say that if I didn't have to go back to this establishment, I would have nothing more to do with them! Very, very poor customer service!!!!
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October 2022 by Jessica Wyatt
I wanted to make sure I got on here and posted a review for this location! Susie was phenomenal! She went above and beyond to make sure we found the ring that not only matched best (pretty perfectly, I might add) to my engagement ring but also that we got it on time. We had some hiccups when it came to my wedding band and had to come here very last minute! The manager that was there with Susie on Saturday also helped us find the order from two years ago, so we can handle the engagement ring preparations. She agreed to go above and beyond to make sure that I am able to have my ring by our wedding AND have it be my correct size! So incredibly thankful for not only Susie but all of the people working on Saturday 10/15/22! From the moment we walked in they made us feel welcomed, gave our daughter a lollipop to snack on showed her all of the fun jewelry in the store! It was such a wonderful experience and I will definitely update once the ring has arrived!
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May 2022 by Howard L.
I would like to commend Shawn-Store Manager at Desert Ridge. My son purchased an engagement ring and unfortunately things did not unfold as planned............... Shawn was very professional and willing to make things right. The ring was returned and a full credit was given. Even though it was slightly beyond the return period Shawn was more than willing to help! Without hesitation I would recommend working with Shawn and his staff!! He is a class act.
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April 2022 by Lou T.
We had a very positive experience today at the Desert Ridge location. We have moved a lot and have brought various diamond rings for anniversaries. The ring guards were getting to the point that they were detracting from the settings so my wife and I decided to find a nearby Kay location to see if we could get new ring guards. We were pleasantly surprised by the very nice people that treated us with respect and a willingness to help. The ring guards were replaced and the rings cleaned to a vert bright shine. And, there was no cost for this service. Clearly the company and its employees value customer relationships and we are sure to buy from Kay Jewelers when we next celebrate an event in our lives.
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April 2022 by Kimberly Lickteig
I came in looking for a gift. I understand both salesman were with other people, but I did not even get a glance in my direction or a hello. I will take my money elsewhere. I walked the whole shop looking in every single display. They both looked at me, then looked away. Not impressed with the customer service.
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March 2022 by Gilbert Jimenez Jr
So I had a bad experience with KAY and thought I’d give it another shot after swearing not to buy from KAY again but not intentionally. I went to this Store at Desert Ridge because of the experience I had at the Arrowhead Mall. I went to return the item here at Desert Ridge. When I walk through the door the Sales associate Susie greeted me and attendant to my need and then help me until the manager Sean came and took over. Even though this store was not responsible for the mixup I had, he was understanding and wanted to help me in the situation. Instead of me getting a refund, I decided to purchase a sapphire set instead that he helped my wife pick out and she loved it. I have also since returned a few days later to purchase a bracelet from KAY although not at the store but due to my experience at this store I trusted to purchase with KAY again. Sean and his team are great there at Desert Ridge I will be making more purchases from the store and I would recommend this store.
