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January 2024 by Marieanne H.
This is a review for the store on Ray Road in Phoenix. Amazing customer service on the phone AND in the store. I drove 50 minutes to get to that particular JoAnn store because my 34-year old Husqvarna sewing machine was not working right and after making several phone calls around the day before, I finally got Stephanie on the line from the Viking Husqvarna store within the JoAnn store. On the phone and in person, she was the friendliest person! She was excited and eager to help me figure what was wrong with my machine. I was totally amazed and also relieved such a young person was so knowledgeable about a "vintage" Husqvarna. In just a few minutes she had fixed the tension and bobine issues. I can't thank her enough for her help. All the other employees were also very friendly and as I was pushing my cart through the store, everyone always greeted me with a smile and offered to help.
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January 2024 by cringe
This place is a miserable nightmare from which there is no escape. The management abuses and mistreats their employees and the entire store is never properly air conditioned or heated. They underpay most of their staff and try to buy their affection instead through pizza parties. Their systems are constantly down. I hope Joann’s as a company goes down entirely and the higher-ups have to face repercussions for what they’ve done. If you’re in management for the Ship From Store team, you’re going to Hell.
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January 2024 by Syed Hussain
Excellent range of fabric for all types
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January 2024 by Jessica Thatcher
Lupe was SO nice and so helpful!! She helped us find the right thread/needles for a weird sewing project. She definitely knew her stuff!!!
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January 2024 by Noel Luna
They need Electric charts for handicap ♿️ all JoAnn Fabrics have them in Texas then I moved here none all at so dissatisfied
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December 2023 by Rochelle W.
Laura, the manager at 3049 E Indian School in Phoenix, AZ, had such poor customer service that she made my 7 year old cry. He had a school project and liked the white Joann boxes that are used to stock items overhead (there must've been over 200boxes in sight). We found an empty one and asked if we could purchase it and she said "No." I asked if there were any damaged ones or some in the dumpster and she laughed at us and said "no, can't you see how all these boxes are being used to store items? You can go to Ace or Home Depot for that". She was arguing with other customers as we walked in so I'm not sure why they have such an angry human working in customer service.
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November 2023 by Johanna C.
This review is specific to online purchases. Don't bother! They will cancel your order without notifying you. The customer service is horrible! Save yourself some frustration and take your online business elsewhere. I do a lot of online shopping and they have lit's my business!
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October 2023 by Sydney D.
We had gone to the Chandler Joanns and got anti-pill fleece to make the viral tye blankets. Then the next day we decided to make one for our grandma, we went to the Ahwatukee location and they had way more options of fabric! The lady was very helpful and it was all on sale! Definitely coming back!
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August 2023 by Michelle M.
The manager at the Joann store at Desert Ride is awful! It was early around 9:30am, so the store was not busy at all and this man couldn't have already had a "bad day". He was super rude and arrogant. I asked him "are you always this pleasant?". He said what do you mean? I said "are you ghe manager?" He said, "yeah, why what's up?". Whoever is above him ar this store needs to reassign him somewhere in the back of the store. His customer service is awful!
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August 2023 by Shannon Richmond
Awesome sales and staff!
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April 2023 by Bradley Dunn
I stopped in yesterday to the sewing machine center. I had a machine that was locked up. Hermilyn found the issue and sent me on my way with the working machine. This experience has changed my mind about this particular sewing center. Thank you so much Hermilyn. Great customer service.
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February 2023 by Tyler
Want to be robbed of your money? JOANNS is the place to go! They would not take my return without a receipt period!All I was trying to do was swap out an item for a different color. How can they not pull up past receipts or reward info??GET UP-TO-DATE ITS THE 21 CENTURY!
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January 2023 by D Figueroa
Great variety on yarn, needles, etc.... everything that you need for your crochet projects you can find it here. The store is well supplied with anything that you need for your Craft projects...Love it!
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January 2023 by Carmen Thurston
This location is huge! Such a crafty super store. Staff were friendly and helpful even in the midst of the holiday rush.
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December 2022 by Jayney at CareerHelper
Joann’s always has great sales or coupons on craft items and fabric. It’s my go to place. I was searching for candy molds and found plenty of designs to choose from as well as white and dark chocolate along with colored chocolate. I purchased the snowman mold, with white chocolate. Also found these perfect decorating pens to paint the eyes, hat, etc on the snowman. So many Christmas items in the store. Pillows, pictures, wall hangings, ornaments, and more. Happy shopping!
