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“Being a senior citizen, I struggle with all the new technology. I want to express my appreciation to Donny for his patience, and sense of humor, with my technical issues. I actually enjoyed our visiting while he was attempting to help me. There are many customer services individuals that could learn a lesson from him. Thank you, Donny! And a shout out to Shane today for his follow-up. Mereo, I hope you value these employees.”
“Very glad I went into this store. Iris provided excellent customer service. She was informative and helped answer all my questions patiently. I hadn’t come back to T-Mobile service for a couple years but she made this experience so easy that I want to stay with them permanently now. She made sure to get me the best deal possible as a returning customer and I left feeling very glad I switched over. Hire more reps like Iris!”
“Good afternoon people from Phoenix Arizona, if you want a new mobile phone service with good and pleasant service, do not hesitate, come here with Lorena 10000% recommended”
“Patty Perez has always been so helpful and friendly. She understands my needs and gets it taken care of. Highly recommend other to deal with her. Patty is great!!”
“I purchased a new iPhone 13 online and needed help getting it set up. If you have never been to this store, you should come in! Who was there to help? Canyan!! He was so incredibly helpful and knowledgeable! He made the process so easy! He was personable and his customer service just wowed me! Thank you Canyan for all your help!”
“Yadira was a great customer service representative. She handled several things going on at once and was very efficient. So glad I switched my service over and got someone that knew how to do things quick”
“Top of the line customer service. Everything was explained in detail. Stephanie is the sweetest person I have met. She helped me to get the right phone and gadgets. Thank you so much”
“Excellent customer service! Friendly staff!!! I was welcomed in with a smile. I couldn't help but smile too. It was over 100 degrees in Phoenix that day. I was hot and sweating from running errands. But still, I found myself smiling. Thank you, ladies! You're the best.”
“I can't thank Jennifer enough for her fantastic service very polite. She helped my dad and I get phones im so happy!!! I highly recommend this t-mobile store. Thank you again Jenni ? ?”
“Exceptional service! Bryan at Boost Mobile went above and beyond to assist me. His expertise and professionalism made my experience outstanding. The store offers a wide range of options, and Bryan helped me find the perfect fit. Highly recommend Boost Mobile for top-notch service.”
“Great customer service! Dulce helped me a good promotion on my new iPhone, got a new watch on promotion & home internet for only $55! She set up everything answered all my questions, She was very attentive, fast and friendly! Definitely recommend coming to this location and if you need good service ask for Dulce!”
“I have nothing but good things to say about this store. They helped me out after I had been given the wrong information on an insurance claim by customer service and two other stores. Genesis and Jorge both treated me with respect. Even though I felt mislead by the company prior to walking into the store. Their kindness, respect, and willingness to help me; restored my faith in T-mobile. I will only be going to this store from now on. Thank you Jorge and Genesis.”
“I rated this place a 5⭐, due too Jose having great customer service! He greets his customer's with a smile and ALWAYS, ALWAYS, PLEASES US WITH GREAT DEALS!”
“I've had boost service for 5+ year's never really had any service issues a few trouble spots here and there overall I'm satisfied.
As far as this location I've never had an issue with employees or with upgrading and or buying a phone.
I did however receive some wrong information on a phone recently. DO NOT buy the TCL version phone if you like to use TAP TO PAY at retailers.
Other than that the phones okay.”
“I usually make my monthly payment in store. A young lady named Jessica helped me out . She was amazing so helpful with exelent customer service I was so happy. she met my every need. I give her 10 star review :)”
“I recently had the pleasure of visiting the T-Mobile store and was fortunate to be assisted by Brandon Jones. His exceptional service transformed what could have been a routine errand into a truly positive experience.
From the moment I walked into the store, Brandon greeted me with a warm and genuine smile, immediately making me feel welcome. His professionalism and enthusiasm were evident, and he was eager to help with my needs.
Brandon's knowledge of T-Mobile's products and services was impressive. He patiently listened to my questions and concerns, providing clear and detailed answers. He guided me through various options, helping me find the perfect plan and phone that suited my requirements. Throughout the process, he made sure I understood all the features and benefits, ensuring I was making an informed decision.
What stood out the most was Brandon's dedication to customer satisfaction. He went above and beyond to resolve a minor issue I had with my company account, demonstrating excellent problem-solving skills and a genuine commitment to making my transition to T-Mobile seamless. His friendly demeanor and positive attitude made the entire experience enjoyable.
Brandon's exceptional service is a testament to his professionalism and dedication to his customers. He made me feel valued and appreciated, and I left the store confident in my decision to switch to T-Mobile. I highly recommend visiting this T-Mobile store and seeking out Brandon Jones for any of your mobile needs. His outstanding service is truly commendable.”
“So drop by T-Mobile store on West Phoenix Thomas location second visit there and all nice store nice and clean. They take care of you as you walk in the door specific person. I he’s the store manager how are Luis He’s awesome. I definitely recommend him and that store to everybody they’re awesome and friendly knowing me, I will give them 13 stars.”
“Excellent work, exceeded all my expectations, successfully resolved all customer services. , very kind and very nice, I recommend coming with KOKO she is the BEST.”
“I Would like to give this stores customer service a 10/10. Came here today because I broke my screen protector to my watch and needed it replaced. Went to a store on 43rd and McDowell where they immediately just tried to sell me another protector with out asking me the right question of "whats the number for the watch " he just asked for my number and said it wasn't the right coverage and i couldnt find my receipt to help with the situation. Well when I came to this store I was helped by Erick and right from the start asked me the right questions to help me out and find the warranty and even gave me a copy of the receipt again. Day and night between customer service thanks again !!!”
“Came in at 2:00pm on Monday.
Shout out to the manager at the time. She was very helpful and attentive. She was able to complete my phone transfer. She?
Definitely is the reason why she's the manager. Ten out of ten five star rating”
“I have to say that my visit to THIS
T-Mobile store today has been BY FAR my BEST EXPERIENCE!! I've been with TM for some time now and I absolutely hated having to walk in for ANYTHING, so I conducted all of my business online or on the phone. But today changed all of that and If you visit this store, hopefully you'll get Ana to assist you as you won't be disappointed!!”
“My experience with Tatianna was fantastic ! Quick ! Efficient ! Professional . They did great job of getting me a new phone and transferring all the info and was super helpful and pleasant ..”
“Serenity and Gavin were an absolute pleasure to deal with. They were extremely knowledgeable about service plans, promotions, and devices that are tailored to my needs. Aside from their great knowledge, their hospitality was second to none. While Serenity was making sure I was 100% taken care of, I noticed Gavin teaching an elderly lady how to navigate her smartphone with endless patience and a huge smile. Definitely going back to this location for all my T Mobile needs and I highly recommend that you ask for Serenity or Gavin if you decide to do the same. Thanks guys!”
“Janeth helped my mom and I get phones a little over a week ago and she was the sweetest person!!! She helped us out so much and took her time to answer all of our questions. She was knowledgeable, patient and ever so helpful. I will always go back to this location because of her. If you want to switch phones or ever need help with anything, ask for Janeth! Seriously!!!”
“Isaiah was incredible! He managed to do what four other stores couldn't by exchanging my old internet gateway on the spot, saving me the wait for a new one to ship from the warehouse. His understanding of their system was truly remarkable.”
“This store is my go to store. Every time I come into this store, I'm always helped by the greatest people ever! Tonight I got the pleasure of being helped by Giovanni!! He was so friendly and patient and very knowledgeable. I love this personality and he's super cute. Keep hiring the best people Boost!!! Love this store!? KW”
“I went in yesterday and they have the best customer service ever!!! Clean store and you feel more than welcome in this store, ❣️ Crisel and Jessica answered all my questions and I got a super deal yesterday ? thank you you ladies are awesome”
“Andrea at Metro by T-Mobile provides exceptional service with a friendly demeanor. Her product knowledge is impressive, ensuring customers find the perfect plan or device for their needs. She's attentive, patient, and always goes the extra mile to assist customers. Andrea's dedication to customer satisfaction makes every visit to Metro by T-Mobile a pleasant experience.”
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“I walked in to a nice air conditioned store to reset my PIN number. Afterwards
I asked about available promotions. Francisco & the store manager, Diana, went above and beyond to explain in great detail. She even wrote everything down on a full sized notepad for me to take home to look over. Her handwriting was nice too. I appreciate their respect and wonderful service.”