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April 2024 by Hewad Khoshal
Outstanding customer service! I wish more companies would learn from the people in this company how to treat customers
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April 2022 by Don Voight
Moved…no longer at this address
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May 2021 by Elizabeth B.
Run for your lives! Do not do it. After a recent move from Arizona to Kansas we fully regret hiring this company. Almost all of our furniture was damaged. Anything in a box was fine. Their claims website would not accept our information so we were unable to file a claim online. We were sent paper forms to fill out and return and the move coordinator, Tina, lost the email. I resent it and haven't received any communication from her after sending multiple emails and leaving voice messages. I sent her the forms the first time on May 4th, almost one month ago. We spent almost $8,000 and it was a total mistake. Go with another company.
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May 2021 by Fran R.
Overall, the move went well. Both our Phoenix home and new Aurora, CO home were taken care of during the move. No damage to either home. Everyone involved at both ends took care to wear masks and was respectful of our needs. Angie kept us up to date throughout the move and Mike, the driver, was great making sure every aspect of the move went well. The delivery team also did a good job. Andrew and Kevin were great at reassembling our office furniture. Excellent support to make sure vulnerable paintings and mirrors and lamps were protected.
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April 2020 by Mark Perkins
Angie Tull made coordinating our move extremely smooth. We had no problems whatsoever. Being a 23 year military veteran with many professional moves under my belt, I feel that our driver Steve was extremely careful, knowledgeable, friendly, and above most trustworthy. I would recommend Steve for any move whether it be a big DOD move or a small personal move. I felt that my household goods were in very good hands during the entire process. I would very much like to see Steve be rewarded for the outstanding performance that he bestows upon United Van Lines. A young professional like Steve is hard to find these days.
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February 2020 by Brooke H.
Do not use this company, my husband and I have been living an absolute nightmare after using them. I don't even know where to begin, but to say we are disappointed is an understatement. My husband and I moved from Scottsdale to Dallas back in July and we had reached out to a few companies regarding our move & decided to go with horizon because the sells person, Steve, made it seem like we would be taken care of. The move started and the two employees who packed up the house did a phenomenal job so we thought we had made the right decision. Unfortunately, after that it went down hill. The day before our move we received a call saying they didn't have a truck available for the date that we had agreed to. This was super frustrating because we were out of the country and had paid someone to hang at our house while the packing should have happened. But things happen and we made different arrangements. Soooooo our load up day finally comes and the nightmare just continues. A van shows up and guess what?!? Our stuff won't fit. So they decide they are going to make 2 shipments....keep in mind we have already paid over $10,000. At this time we are even more mad, but have no choice. The solution?! To put the rest of our things in a warehouse....in the 120° weather, UNSUPERVISED and then wait until another van becomes available. We were told it wasn't a big deal, not to worry etc. ohhhh and did I mention that the driver takes out a light post after exiting our neighborhood and doesn't tell us, which lead to our HOA reaching out to us with a not so nice email?! Fast forward to unpacking day. Again, we had hired people to assist with unpacking but only 1/3 of our things arrived. We had to wait for the next shipment which was over a week later. Had to rehire help A second time to assist. I finally am getting around to going through our things and surprise surprise, we have tools that were stolen. Hmm....maybe when they were stolen in the unsupervised warehouse?? Didn't know $10,000 would offer such a wonderful experience. Now the best part!!!! We just submitted our missing items and they can't//won't do anything to replace our STOLEN items....why you ask? Because we 'signed off'. I think the most aggravating thing is that they do not care about the customer, nor there missing items, thousands of dollars spent and countless emails that lead to nothing. So moral of my story. DO NOT USE THIS COMPANY!!! PEOPLE.....just received another wonderful response from horizon....please read below. Hi Natalie, from horizon!!!! So glad you responded with so much depth on our issue. Of course you won't because it is under my husband's name. Nice try to call me out saying we were not a customer. Would you like for me to post receipts & emails??
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January 2020 by Cory Pierce
After getting about 15 calls from every mover in the country Horizon Van Lines sent me a simple text message, which I appreciated with a ballpark range for what my move may cost. They werent the cheapest but weren't expensive either. They kept me updated constantly because I was a nervous wreck as I've never done this before and didnt want to get taken for. They even sent over someone to make sure our estimate was accurate. On move day I saved a couple hundred because they over estimated the box count so I tipped the crew more and got pizza and wings. Fantastic job guys!
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September 2019 by Karie Belko
My move experience was amazing. Michelle did an excellent job of conducting the survey via video, explaining the options and promptly providing estimates. Ginger was great to work with. She kept me informed all along the way and was very flexible and prompt when our plans changed to move the goods back to where they were picked up. The online processes were very easy to use. They guys who came to pick up the belongings were very professional and worked quickly. Everyone we encountered provided excellent customer service. All in all it was a great experience with the move.
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July 2019 by Mike B.
Sina M Customer Service Coordinator, called to schedule our move, and called the day before to confirm, with such professionalism. Always letting us know if we had any questions do not hesitate to call. The day of the move she called to make sure that a special cargo was packed with care! The movers Dircks Moving & Logistics did awesome. We had a short move about 22 miles, but on the hottest day, and what did not help the move out of our Rental it had the steepest driveway. Joseph J H, Christian, and Joseph L where troopers, professional, quick and got us on our way. Joseph J H, a big thank you for taking care of a special cargo, by making it a cushioned bed fit for King. Happy dance was when they delivered to our new home, no steep driveway, no stairs, just straight in. They covered our tile floors, had everything placed in the rooms as labeled on the boxes. No move is without a bruise or two, but the office took care of it without hassle. THANK YOU GUYS!!!! At the end the surprise was the quote was right on, thank you David J Horizon Moving and Logistics agent for United.
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May 2018 by Mary C.
Complete disaster. They nearly totaled my upright piano during my recent move, and dealing with United Van Lines claims department has been awful. I'm still fighting with them for repair costs despite purchasing full value protection.
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August 2016 by Rick Quercio
Driver Deborah, was courteous A nd professional. She carefully wrapped my furniture, even legs, to prevent damages. Her skill A nd experience served us well. We have no damages. She coordinated her team to function as one unit. We want her team for any A nd all future moves.
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February 2013 by Leor Lapid
The pros at Horizon Moving Systems helped me coordinate a cross country move for my sister while they were on their way back from living abroad. The move was flawless and working with them to coordinate was a breeze. I highly recommend them!
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February 2013 by mike pitnikoff
This place is awesome! Best in the business.
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February 2013 by Miki Noble
Horizon Moving Systems team of moving and relocation specialists are delightful to work with. Moving can be a stressful time and their customer service specialists cater to the clients specifications unlike any other moving company I've used and/or dealt with. Having moved over 30 times both on a local and international level I'm thrilled to say I have a company I can not only count on but trust. Thank you all for your hard work and dedication!
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April 2011 by Ed Peterson
We were really stressed out because we had never moved out of Illinois before. It was a very cold day in Chicago and we still had so many loose ends to tie up. When the truck pulled up I was about to give up. Then the driver introduced himself and his crew. They were very professional yet very comforting. They understood my stress level and really worked to help me relax. The were so careful with everything. They worked hard to protect everything including the house. They were really a class act. They had the entire house loaded in just a matter of hours. When they arrived at the new house here in Goodyear, I was not nearly as stressed. It was the same great driver and he was just wonderful. He made me feel good as he complemented the new house and made us feel really happy about our choice of neighborhoods. Everything was delivered and placed exactly where we wanted it. There wasn't a single mark on anything. I really hope I never have to move again but if I do, you better believe I am calling Horizon.
