September 2024
Had a great experience during a stressful situation. Lost my work phone and was going to have to pay $1000, if I didn't find it. Reported the loss a few days ago and came back today and Douyan was extremely helpful. Helped me find the phone and I am greatly appreciative. Great customer supported.
August 2024
I picked up my vehicle yesterday at 1:31pm at Phoenix SkyHarbor Airport. I unfortunately cannot remember the name of the associate who gave me my rental record receipt as I was leaving the airport with my rental car but he was beyond helpful and went over and beyond to provide me great customer service!
August 2024
Friendly service but totally overwhelmed. Waiting time for the car was over 1 hour. The car was only available when we asked. Never again Hertz
