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December 2023 by Cactus P.
Ron was very helpful both on the phone and in person. Answered all my questions and did so with a smile.
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November 2023 by Charlie C.
These people and their store are wonderful. Remarkable base of knowledge, friendly and always ready to help, explain and educate beginners like me, with a patience seldom seen today in tech worlds. I ask lots of questions, and they patiently answer each one fully and with examples...they absolutely enjoy teaching and excel at it. Thank you, thank you, Paul and the other experts there. Charlie C
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September 2023 by Kevin M
Takes a lot to earn a one star review from me but Bob or Rob over there certainly earned it. Spent $1k on defective equipment within days of purchase, not only didn’t help, but he became very rude, even hanging up the phone when trying to call. Now having to spend more time working directly with manufacturer to resolve issues, will likely just wash my hands of this mess and dispute charges with credit card company. Stick with Gigaparts or another reliable vendor.In response to poor response from owner. Radio is exact unit that was pulled out of the box the rep took off your shelf. Any issues with inventory etc is not my concern. Paid $1k for a radio that is not working properly. Will proceed to file a credit card dispute for the transaction. What a headache, will be shopping elsewhere in the future.Update 2- the unit I attempted to exchange is the exact unit pulled from the box that was handed to me by the very rude sales associate Bob, who has repeatedly hung up on me since. No phone issues prior to this. Since trying to get the product I paid for operating properly, have been treated very poorly by staff in Anaheim, CA where I was when I first noticed the issues as well as Glendale, AZ. Chase Business has issued a credit for this terrible transaction. This was a terrible response to an easily remedied situation. You’ve lost thousands of dollars in equipment sales I’ll be purchasing for my business in the next yr as well as personal use HF equip as my licenses increase ???? (-)⭐️x5.
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September 2023 by Ron
These ppl (Including Ron the Manager) told me multiple times as long as I got here before closing time (530) they’d do a mod to my radio that would take a minute. Got here at 515. Mr. Customer Service Counter Person of the year told me I was too late. I’ve brought a dozen radios here. Never again. I busted my hump to get here before closing (I live in Yuma) only to be told something different to my face than what I was told on the phone. A bunch of old radio operators with a lot of knowledge in every area EXCEPT customer relations/experience. I have M.S. and spent the entire day at the Mayo Clinic. I knew it was going to be close and I told them that. As long as I got there before closing they told me. I’m not surprised their stores are closing when you treat people like this. This place can rot, DX Engineering, Gigaparts and others have great prices. I’ll never make this trip again or buy so much as a light bulb or screw. And…..I never, ever told anyone to F you. Someone is fabricating lies. The fact that your accusing me here is evidence of your incompetence and utter lack of regard for a former customer who was in need of your assistance. I communicated with your store for days regarding this. I spent an entire day at the Mayo Clinic having come from Yuma. My wife rushed thru heavy traffic to get me there before closing. Too add insult to injury you accuse me of using inappropriate language? No matter. I’ll not be shopping your company. Be gone silly man.Ron HewittYuma, AZ
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September 2023 by Ashley COMBS
I love this place! The staff really know their stuff and are willing to share their knowledge.
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September 2023 by eliziah gough
Amazing customer service from Paul and the only place in the valley to find literally anything you need for amateur radio
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August 2023 by Michael Waldo
New ham. Went in with a list of items I think I needed. They helped me find everything I needed. Was concerned being a new ham but they made me feel welcome and were very encouraging! I was on the air in an hour thanks to their help. Customer for life! Thanks fellas!
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July 2023 by Mike S
Ordered some equipment through our local HRO in VA that was located in Phoenix. Slight mix up on the order and the Phoenix store manager called me immediately to let me know what was happening. His attention to detail is excellent and he understands customer service. Haven't gotten my items yet but Im already feeling good about the purchase. Well done HRO Phoenix. de WV3H
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June 2023 by Mike R.
I love Ham Radio Outlet. We affectionately call it the "Candy Shop". I mostly shop online, but was in a pinch this week and made the trek to the store. The place is well stocked with most of what you need and the staff are friendly and helpful. Also, they really are competitive with their prices, matching or beating the price of most of their competitors. They do have some great deals! This day, we were in a bind to find a back-up antenna for Field Day. They had the MFJ-2100 Octopus antenna head that I was looking for. This allows me 4-bands with my hamsticks in a small footprint. I had originally ordered it online, but noticed that is was shipping from the Phoenix store, so called to ask if they would hold the order for pick-up. They happily obliged. This helped a lot and I really appreciated the effort. As I picked up my online order, I couldn't resist picking up a couple of additional items. And, I was given a beutiful HRO catalog on the way out. Thanks crew for helping me out with my Field-Day needs!
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May 2023 by jackson Lanford
This place is AMAZING!! They have an awesome variety and amount of radio technology inventory!! The team members here are spectacular people, and it's well worth your time to visit and speak with them, for both their knowledge and their personalities, even if you have no intention of making a purchase!!! ❤️
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May 2023 by Guy Cooper
These guys bail me out on a regular basis. Whether I'm looking for coax, connectors, antennas or parts, they usually have what I need.
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April 2023 by Tim Schaefer
Awesome place for amateur radio enthusiasts. Staff very friendly and knowledgeable.
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March 2023 by Ron R.
Great Customer Service answered most of my questions and very informative. Since this was my 1st visiting this store. I was familiar with the San Diego and Anaheim store I would rate the Phoenix store right up with them .
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February 2023 by Hunter Seim
These guys have been great at helping get my station off the ground. I was in town for work and had some time to stop by and pick up an antenna and some coax. After I decided not to chance tsa holdups due to what I thought would be a very suspicious looking item in my carry on, I decided to go back and see if they’d ship it. No problem whatsoever! Very helpful guys always!
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January 2023 by Ramsin Pourian
Great store!! My first time in Phoenix HRO. Spoke with a gentleman by name of Bob and he was very professional and helpful. Bought what I was looking for. Thanks HRO
