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August 2024 by Marissa Hernandez
I'll start by saying this Fry's is just down the street of me, so it is convenient. A few down sides, produce looks rough for example mold, smashed, etc. The employees at self checkout stand over you sometimes. I'm sure theft is a problem in this area, but not a good reason to watch like a hawk. Some shelves look dusty and have seen better days. Honestly, if they put the money into it this Fry's could get the makeover it needs. I still go because of convenience but I will drive to another location most of the time. No hate. I will still be popping in when needed.
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August 2024 by aly yings
The lady worker at self check is not a good soul. She treated me like a shoplifter, I was with my grandchild. I had a small cart of 6 items $50 and she stood over my shoulder. I won't be back.
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August 2024 by Curtis Anthony
Really is getting upgraded. Yay!
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August 2024 by Alicia Bowman
great customer service
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July 2024 by Love Lee
When I was at the store today I witnessed their security and other employees harassing two customers. One pulled up on a bicycle and immediately security came up and started to give him a hard time. The guy on the bike went inside got two things and left. The second guy was having difficulty with the self check out. I watched the front end manager stand right in front of him at the littlw desk she was on her phone and the customers machine said he needed help and she stood there and did nothing he started to cuss out loud and all she did was snap back. Well you can leave Sir. Not helping the situation. The man pays for his stuff and leaves but security and other employees give him the who time why they surround him and walk him outside. So he continued to make a scene. Your front end manager had a chance to defuse this but she didn't. Shame shame shame. That's horrible then the workers harassing this man to leave how do you want him to act.... also I told the front end sup. Just lest him go. Leave him alone. She gave me daggers in the eye look lol. But she was wrong so it didn't matter .... but horrible with the security and the front end sup lady. This was 730pm on July 2 2024
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July 2024 by Prolyphix
I've lived in the sunnyslope area for years and have watched this store decline with no help in the near future. Customer service should open at 8am and close at 8pm but it opens when they have someone available. It's very poorly ran at a manager stand point. It needs to be updated and definitely cleaned. It's pretty bad when you come in to get veggies or fruit and there is a bunch of fruit flies etc buzzing around. I guess the word would be consistency which this store does not have. It needs to be restaffed in my opinion. After today I will be going to Walmart instead. I'm just done with this particular store and the manager that runs it. I won't talk about the homeless all over the area. A security guard that does nothing but harass is customers. How about actually doing your job. Call police to have non customers removed from the property. I could keep going but to say it lightly in just so disappointed. It used to be a good store wheen people actually cared.
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July 2024 by Craig Gibson
Great prices ,better than walmart ... They Quit having the medicine I use so I do go to Walmart ?
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July 2024 by L
7/19/24: When you get it wrong, honor your prices and sale signs. Second time in a row shopping in-store and there’s always a problem when I shop off ad items. Employee either doesn’t adjust the price or argues with me over a special clearance sign making me feel like a jerk, etc. can’t be a mistake at this point, it’s Friday sales end Tuesday night. Starting to think it’s an intentional scam on customers. Last time it was a clearance item and the employee had someone check but then they proceeded to talk about me while she applied the discounted price and were very rude. I even said if they just wanted to take it off I didn’t care. Started doing pickup orders after that just for sale items but the whole point of coming in is to see if there’s anything new or special discounts.
Today the self checkout person would not adjust the price (rang up 12.99) even when I told her all the different ground beef types have sale signage as in my picture. She didn’t call anyone to check and just said “oh” and ignored me. Left with a different but still higher priced item but should have just bought nothing or made her check it. Customer service was closed (this was 10am) and no other employees up front when I looked for someone to complain to. Tired of coming here hoping I can just get in and get out, never happens. 80% of the time I don’t go back in depending on how much the receipt is off, but now it’s getting out of hand and if you speak up somehow you end up the bad guy so I’ll just start getting a lot less of my list here from now on. It takes up more of my time and these kinds of experiences are not worth getting nickeled and dimed.
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July 2024 by Eric Mingoy
The line is like this every night, bald manager never seems to care. Not sure why they close all operating registers so early… there’s dozens of people in line and a handful of workers standing around staring at us. I hate to drive out of my foot groceries but I may not have an option anymore..
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July 2024 by Barbara G
Just when I think this location cannot get any worse... it does. Its not its location or the homeless people living around it...this is life. Its the horrible employees and how at 8pm they close down all the self check out registers (dont even think they have any cashiers working because they don't!) but a few.. like 4...so we must wait 7-11 people in line to check ourselves out. It sucks! Always like this every night. God help you if you get there after 1030pm.. ... then it's even worse because for the last 30 minutes their open a manager will repeat herself rudely every 5 minutes on how if you are not in the check out line by 10:59pm then you must leave and will not be able to check out at all. What? So.. you rather I wait in line to check out for 40 minutes (because you only have 4 check out registers open for 15+ people waiting to check out) instead of shopping during that time? Ok. I just have to stand in line starring at my watch listening to you be rude over the intercom repeating yourself every 5 minutes? Great! Please fire your entire staff& start from scratch. You have nothing to lose ar this point. I'm sure of it. Worst store ever and Worst staff always. Disappointed every single time I shop this location.
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July 2024 by Mike Clark
Convenient location for me, but the area around the store is becoming very run down and undesirable. Store rarely has anyone working in customer service.
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July 2024 by Antonia Rios
Terrible, women do not have a friendly manner with people, everyone is in a bad mood
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May 2024 by Terri BahaTruax
On April 28 I went to Frys to use my Grandsons Tribal WIC & at the register was the Manager who I didnt know was THE store Manager. Anywho, she didnt bag the eggs & handed to me to do it plus once 3 gallons of milk was inside the wagon I used, she refused to get the milk herself and rescan. My best friend had to literally do it for her! As if he was the employed emoloyee! That Manager is so lazy and then once my bestie asked for the store manager, she replys, "Iam the Manager!" no smile, nothing! haha
Then she turns behind her to another employee & they whisper words and start giggling and look at us Natives, (Apache & Navajo) with a disgusting look! As if we shouldnt be there shopping! Hello Mrs. Christopher Columbus!! I was here First!!
This Frys needs serious help ASAP!
No Leadership or customer service too!! HALF A STAR!! ??
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May 2024 by Zach Holly
That is quite the interesting parking lot. Homeless guy rolled his shopping cart into the middle of the street on my way out. He just pushed the cart hard and it went about 20 yards into the street...it was pretty funny. Once you get in the place, it is not too bad. Has most of what a normal Fry's has. Not sure I would go here at night though. Always seems to be some characters walking though the parking lot.
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May 2024 by Jerome Beal
The night time security got one more time to make me feel uncomfortable when I come to the store to shop, and I'm pressing charges. I don't care what other people do, I'm not them. Security looks at me like he just caunt stand me and I've done nothing to him. Even after I left the store, I felt him stairing at me. I go to that store for any reason and he decides to follow me or call the cops on? you already know know whats coming. Warning always comes before destruction
