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May 2024 by am mia (Mia)
So I have received a 'valid' check that my long timeBank refused to cash for about as no sense ofReason and I was beyond stressed !Walked by with friend trying to figure out what toDo young man named Jonathan H turns and saysHello very politely ask us how were doing and I goLike a child and spill all my stress out and tellHim all about my problem.He listened to me so politely and said let's haveYou open account with us there has to be someHelp we can give you and I nearly teared up.He went up to his boss explaining situation andWithin 15 minutes my check was cashed verifiedAccount and debit card in my hand I was left withProfound sense of hope in a world and people inIt.This young man is incredible human beingProfessional to fault and with sense of theCompassion and Decency I have not seenIn long time ... I sincerely hope to see him oneDay as CEO of the company and with all theAccolades and recognitions he deserves.
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March 2024 by Angel Ramon
Rude employees!
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January 2024 by Eric Allen
It would be nice to actually have a ATM to use to deposit money when the bank is closed. Cannot access ATM to make transactions.
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January 2024 by Lulu Castrillo
Do they do notary? Please help
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September 2023 by Charles Keyes
Chayail was amazing help and very respectful. I appreciate her time and doing a good job thank you very much definitely five stars!
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August 2023 by Sylvia Capistran
So disappointed so disappointed with the bank I have been a customer for three years and they decided they were not going to refund me my overdraft fees with. It really bothers me truly a lot knowing I’ve been I’ve been I’ve been a customer for 3 1/2 years Wells Fargo and Bank of America would actually do that. Argue with me the lady started arguing with me. The lady said to argue with me with us about about about the overdraft is well your accounts been overdrafted five day after 12 days and you got the overdraft fee, so why do you expect to argue with me the whole time, and she’s even going to the Americans with Alex. He was born to top it off.
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May 2023 by Rosie Perez
I got Viviana who was extremely rude. I came here 2-3 weeks ago ordering a new card and it never arrived. All employees look so miserable no one looks happy to even be there. I will be closing my account and looking for another bank.
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April 2023 by anthony apostolakus
Worst bank. They split my paychecks into 3 payments for no reason. Worst bank DO NOT BANK HERE (SCAM LIKELY) there manager was snarky and absolutely disgusting for again NO REASON. She needs to be fired ! Asap ! Its like everytime i go bank there they all have a stick up there A**. CUSTOMER SERVICE HUNG UP ON ME 4 TIMES “accidentally” I WILL BE SWITCHING. AWFUL AWFUL AWFUL BANK
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February 2023 by Eddie Pothead
I don't know what everybody's complaints are on here but I had a really good experience. Great service and I get my check early right off the bat! Thank u first convenience!
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January 2023 by Rene Rivery
(Translated by Google) It has been a very bad experience what they tell you at the bank window is one thing what the departments behind are doing is another thing you can never trust what they tell you at the window in any transaction or paperwork or document it is difficult to trust a bank that has no word(Original)Es tenido muy mala experiencia lo que te dicen en la ventanilla del banco es una cosa lo que hacen los departamentos de atrás es otra cosa nunca puedes confiar en lo que te dicen en la ventanilla en cualquier transaciones o papeleo o documento es difícil confiar en un banco que no tiene palabra
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October 2022 by Stagger Tycoon
Horrible employees. I asked for change they wouldn't give me change for my bill. Though they had just given someone change before me.....they judged me. Was an awful feeling. As if my money I work hard for wasn't good enough for them. Caused a huge inconvenience. Employees were awful and rude
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August 2022 by lex van
just moved out of state and called their customer service number to change my phone number. I called their C/S and they said they can't do it because I need to send correspondence to their email to protect me from ID theft. They asked me for my DL, SS# and pin # and they still can't assist me. Time to close this inconvenient bank down. Besides their not in the state I moved to
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June 2022 by Ashley Thomas
Worst customer service ever. I won't recommend this bank.
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May 2022 by Maritza Fernandez
I don’t have an account with this back and just needed some changes, the teller was rude and just say no. No customer service
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April 2022 by Randy Eddlemon III
Please tell me how a business owner in desparate need of change on a late Sat afternoon cant hand a bank a $100 bill and get back some quarters and fives because they dont have an account with this place!! That happened to us today at this horrible customer service bank!! I wouldnt use a bank that treats business owners this way if they paid me which we all know its about fees not interest these days! Im so disappointed in this place! Of all places that should be able to distinguish between fakes and real money, its a bank. So what other reason would an FDIC institution have for not breaking a $100 bill for a business owner? If my employees treated people like I was treated here, that employee would not work for me any longer! Accounts with a bank shouldnt mean the difference between helping someone out and not helping! The last time I checked, my Fed Res Notes were the same ones they were handing out! If it was low funds, then say that, but thats not something the FDIC wants to hear either, is it?
