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December 2023 by al c
The process of renting a storage space is easy! The people working in the office are always willing to help. So far, this has been an excellent experience!
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November 2023 by Karen Griffin
Where do I begin….. I needed to store some items and this place was fairly new when I move my things in. Very clean and secure. Now it has become a homeless oasis. There are homeless people there 24-7 and it does not feel safe when I have to go and get things out of storage. Usually I can never find a cart because the homeless people have them. They are actually living inside the facility. There is urine in the corner of the elevator, there has been feces in the aisles and sometimes there have been areas that looked like someone had vomited. I’m sure management is aware but does not seem concerned because obviously they are renting the space to them. I would think this would be some kind of violation because in the storage area there is no access to restrooms or running water. Every time I need to go to the storage unit it has become more problematic and it seems as though the owner of the storage facility does not care who rents the units or what they are being used for. This has been a very disappointing and costly experience for me, due to the fact I will need to find a different storage facility because I do not feel safe here. I will have to take time off work to move my things to a more reputable facility. DO NOT RENT HERE it’s AWFUL
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November 2023 by George S Reicher
Pete and all the staff present were incredibly helpful and nice. Pete was patient on the phone with me ahead of time and went out of his way to assist and accommodate my father and I to make sure we were able to check-in for a unit prior to close-of-business.
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November 2023 by Odessa
Very clean. However I'm disappointed my actual space is so far in. I have mobility issues and sometimes the walk is kind of far. Also I wish they had restrooms avail. But I also can understand y they don't.. The manager is very kind and patient. .
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October 2023 by Erica Dulowski
My biggest piece of advice is don’t rent a storage unit from here. I do want to say that the customer service there has been good. Pete was very helpful from the get go.The first day we went to visit the storage there were sketchy people in and out of the complex. This is something that continued during my time there. The reason we went through with renting is because the deal they had going on which let us got the first month free. They also encouraged that we leave a 5 star review.I personally never felt comfortable being there and I had to watch my back every single moment. There are cameras there, but they are not being monitored. And to add to that one time we went all the light sensors were turned upside down so the lights wouldn’t turn onI only ended up renting for a month. After that first month, there was no way I felt comfortable keeping my stuff there. During my time there some my stuff in my storage unit was stolen. Out of all places, we are thinking they entered from the top of the unit by unscrewing the screws. Looking at the top of some of the other storage units this might be happening to some of the other ones as well. Luckily some of my stuff was recovered in one of the empty units there. It was really just a hassle dealing with this whole situation.There are definitely several people living in their units and some of the tenants are using drugs while there. We have smelled things that are unbearable to smell. The tenants tend to leave a lot of trash laying around as well that tends to add to those smells.If you do decide to rent there just beware and be careful.
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September 2023 by Aalexa Rrojas
Front desk lady was very nice however not only was I given the wrong storage space in the first place that they then changed the locks on with no notification of the change,(the only reason I knew we had the wrong unit that I had already put all of my stuff in was because my roommates went to put their stuff in and only found an empty locker), I am now being charged 96$ a month when I was originally told it would stay the rate we solidified online when reserving the space. Pay attention to the rate you solidify and keep a paper trail of all communication with front desk people. Unfortunately I cannot find the name of the lady who told me it would stay the same rate but now I am paying 50$ extra for my final month until I move back into college.
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September 2023 by C.P. Carney
Online booking was seamless and easy to do. One thing is the cost of lock. It’s a special lock for door. Unlike buying your own lock to lock unit. $20 seems a bit high for just a cylinder. Mine was open and package was taped. Just a bit sketchy.
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August 2023 by Royal Family
It was a smooth check in process. Pete was very helpful. He explained everything to me fully. Everything was organized. The price is reasonable. I would definitely recommend. My move from Houston was made smoother
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August 2023 by Roseann Huston
I had reserved a storage unit then found out it wasn't what I was looking for. The customer service was very helpful in finding the right unit. What really amazed me was the location of the unit and the customer service at the facility. He was welcoming and friendly , Explained everything during a tour, leaving me with no questions. This is my first storage unit I have rented and I was very pleased with the service expecially the front desk. Thank you..
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August 2023 by Lonna Stubblefield
This was a great storage place. People we're great, helpful, friendly.The only drawback was you have to purchase their lock, because it only fits the cylinder on the door. You can't use it for anything else. And they don't buy them back. But all in all, Great place.
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August 2023 by Dog Mom
Great customer service and really nice! I needed exact measurements of the space to store a vehicle. Stephen was so kind, measured the entire space and sent pictures to help me. Recommend!
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July 2023 by W C
Very nice and easy, I arrived and promptly given my access code. Units were clean and ready to go. My ONLY complaint is the access hours. 6-10. NOBODY want to move in the heat and would had preferred to do it at my leisure without restrictions and the time crunch before door are locked to gain access to your unit is denied.
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June 2023 by Harrison Glenn
Yeeeeaaah Booy ! Big Pete ! I love this man always comes though when you need him keeps the place nice clean and chill environment , better then most that I been to out here in Phoenix, he’s amazing and always keeps you good . Most definitely one of the best thanks guys !
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June 2023 by Tracie Brown
I went to two locations, both Managers, Angel and Sonia, were very kind and helpful. Angel at N 27th Ave checked into other locations for availability and rates. I then went and met Sonia, who offered me the special web rates and the first month free, promo going. The hallways and units are clean and new feeling. Very accessible. Recommend Extra Space Storage.
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June 2023 by Michelle Burkett
Pete is great I had some hiccups online last night so I had to go into the office to sign my lease and he was so helpful explaining only things that were most important and then walked with me to my unit… the only thing I have negative to say and it really isn’t even that negative is the elevator is tad sketchy.. (I have a fear of getting stuck) it opens quick when exiting but takes forever to close upon entering… so 2 thumbs up so far!!!
