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July 2024 by EM GNIP
Great Pharmacy, staff is amazing !
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June 2024 by selena nino
This pharmacy is a joke! The pharmacy staff need to be retrained on their customer service skills.
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May 2024 by Eva Cuellar Johnson
Sabastian always friendly store always clean and well stocked
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February 2024 by David Boylan 3RD
This CVS is Trash they should just close this place for real! The way it's run makes you wonder who hires these people.
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February 2024 by Zachary Zammit
Why is it that the worst CVS Pharmacy in the state of Arizona is the closest one to my house. Constant problems trying to get a script filled. I never look forward to having to deal with anybody behind the counter either. Totally unhelpful
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February 2024 by Felix B
Pharmacy is terribly disorganized
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February 2024 by alba A
I genuinely love coming to this location, I’m always greeted so nicely! It’s always so clean ! Makes me feel so welcomed never had an issue, this cvs location has become one of my comfort stores .
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February 2024 by LINA
I want to say, this pharmacy has given me much to wish for. I hope they read this review and make some much needed adjustments.Let's begin with the fact that since we changed pharmacy location, this specific location has given me the incorrect prescription for my 4 month baby wrong, the wrong prescription for my 2 year old wrong. The wrong dopplers to apply antibiotics ? when I went to ask for the correct dopplers they told me and I quote "just make the appropriate guess" this was for a medication when my baby was just 3 weeks old on a .3 ml dose and the doppler I received was for a 10 ml!!! How in the world can I take a guess on a dosage on a doppler like that?Well now they did it, as I was given antibiotics for 6 ml twice a day for a 2 year old and was give 3 small 1 ml doppler... 1 ML FREAKING DOPPLER!!!! do they even know how difficult it is to give a toddler medication as it is, never the less try to apply 6 times, twice a day with them little dopplers?! That's 12 times all together!I believe I will be switching pharmacy soon. I should of visited the reviews sooner. It is no wonder they have a low rating, if you read this CVS pharmacy, PLEASE get your game together before you are sue for making the mistakes you are making. Imagine I wouldn't of had checked on the dosage for my 4 month old baby!!! What could of had happened?! There is a HUGE difference between 2.5 ml antibiotic vs 7 ml antibiotic twice a day!You guys are a young staff but you are walking on a fine thin line here. Because I am unable to trust you anymore as a pharmaceutical company.Sincerely,A very tired mother.Thanks for reading
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December 2023 by Sal G
If it says closes at 8:00 & it wasn’t 8:00 yet why close?? Your paid to work till 8:00 pm that means you should still be opened not closed!!
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December 2023 by Mike Sparks
Best pharmacy in the Phoenix area....ALWAYS on point....kind staff.....highly recommendAbove and beyond service
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November 2023 by Tim Estes
Easy in and out
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October 2023 by MARLEN ALVAREZ
Clean place,didn't wait for a long time in line ,fresh and you can almost find everything you look for ? love that they have make up ,medicines,school supplies etc .
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October 2023 by Mimi U.
I have decided to move pharmacies because of the lack of customer service skills by the pharmacy tech Marco. He is rude and always makes it difficult for us to get our medication. I do not recommend this pharmacy to any friends or family.
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September 2023 by s.n. h.
Why can't I select zero stars? I've been using this CVS (16th St & Baseline) for several years with very little positive to say. I would happily go elsewhere but it happens to have a drive-through (sometimes), is conveniently located, and accepts my insurance. I likely will go to a different pharmacy after my conversation today with the pharmacy manager, Emily. I'll start with the positive. They used to have a pharmacist who was not only friendly but cared about patrons, sadly Nathaniel moved on to brighter pastures - no surprise there. Now onto a summarized list of what takes place at this location:-drive through often closed with a sign to come inside-drive though narrowed down to one lane-unfriendly even rude and incompetent pharmacy and store staff-constant discrepancies between brick & mortar, online, text messages, the app, and even automated prescription information provided which culminates into-long hold times and then call disconnected on multiple occasionsI'll wrap up with just today's experience:After coming across the typical inconsistencies, I called. I let the person who picked up know I had questions about a few of my prescriptions. She couldn't give me a timeline on a scrip that when last checked via their automated line, was "in process and would be ready by Sep 2nd". She told me that it wasn't in process until she just submitted it and she didn't know when it would be ready as she's "just filling in today". She asked for either my DOB or name or both at least 3 times. After some more confusing and conflicting information, I asked her for the name of the pharmacy manager. She said Emily. Let's take a moment and talk about Emily. She has reached out to me via email twice asking for my phone number regarding separate feedback surveys I've provided- yet she hasn't called me. And today was an especially rude awakening. From the moment she came on the line it seemed I was inconveniencing her. I still took a moment to explain why- all the contradicting info when it comes to my prescriptions. All in all, I found her to be curt and unapologetic. She made the all too typical we are busy and this is why statement. I said I can appreciate that, but these are the same issues that continue to take place and for a while and that I've been hearing about being busy for quite a while. She also stated that they take care of who they "see first" when it comes to prioritizing between in store and the drive through. And after I asked about the surveys (she hadn't followed up with me on), I asked about escalating my frustrations to which she then made a point of saying I had kept her on hold for 30 minutes while she could be doing other things. Interesting as I thought I was kept on the line for 30 minutes. Although I will continue to find It curious that she was taking the time to argue with me about time being wasted and once I realized and made the point of my time not being valuable, I knew I needed to get off the call. Now I know why nobody there cares about the customers or providing quality customer care. I will be escalating however based on my experience thus far with this CVS I highly doubt anything will come of it. if you can go elsewhere, please do yourself a favor and do so.
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September 2023 by Cupid O
Pharmacy is terrible. They do not answer their phone. Called multiple times and waited over 40 minutes. Did not get to speak to anyone.
