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March 2024 by Jayda Dixon
They took my order and got everything
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March 2024 by Carla Suniga
I had a headache so for the first time I ordered curbside. I prepaid with a tip. Big no-no! I told them twice on the app that I was there, all the while sitting there watching the 3 gals more interested in their firepie bags and hiding out in the back! I had to go in to get more order. No apology. Workers dont care about customer service anymore. I feel like I wasted my money.
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March 2024 by Jersey Rome
I accidentally placed a pick up order for the wrong location. This location being the wrong location, since I was all the way in east Mesa. I had called to see if there was anyway to do a refund or anything and “Josie” answered the phone. I work in customer service myself and I was calm and just asking what we could do. The girl on the phone was being very rude. I explained that I could not come pick up the order since it was rush hour and I was so far away. She ended up being cold and just saying it would take a while for me to be refunded and then just hung up. I was being nice and just trying to have a conversation. I didn’t appreciate her service.
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February 2024 by Geneva F.
I truly love their cookies. They're so soft and yummy. My ultimate favorite one is always a chocolate chip.
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February 2024 by Eliana K.
I pre orders Olivia Rodrigo cookies in the app. The cookies were not ready when I arrived. Sales person told me it was sold out. I stated I had preordered and then she went to the back to get some. She dropped the box on the ground and expected to pack my cookies on the dirty box, she touched the floor and face with the gloves, she did not change gloves and proceeded to touch all my cookies with dirty gloves. She stood talking with her coworkers and laughing holding cookies on hand, did not make my cookies until her conversation was over. She broke one cookie and still placed it in my box. She prioritized her personal conversations over serving customers.
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February 2024 by Melissa F.
Love crumbl! Delicious cookies and fresh everytime! This is my go to when I have a sweet tooth
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February 2024 by Melissa A.
Absolutely love crumbl! Please bring back the pink cookie as a permanent flavor!. Always love trying new ones but pink is my favorite
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February 2024 by Robert G.
The best cookies ever! I have never had a single bite of one of their cookies that I didn't love.
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February 2024 by Letty R.
love how everything is always fresh and employee friendly love comin here always on time with the cookies never have to wait so long
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February 2024 by Vianey Ramirez
Excellent customer service
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February 2024 by Alexzander Rogers
Store messed up on my order. Cookies tasted frozen. 1 of them were also missing frosting. When I called to complain about my order considering these cookies aren't cheap. The lady on the phone said "Oops I'm sorry, we ran out of frosting". Pathetic customer service.
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February 2024 by Toni P.
Good customer service never a issue with my order and taste delicious. My children love them always a special treat
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February 2024 by Claudia G.
Always clean and good customer service. The quality of the cookies are always 100% I definitely recommend this location
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February 2024 by Denise M.
Delishious and fresh and the chocolate chip cookie IS THE BEST EVER!!!! Big chunks of chocolate u can't go wrong with that one !!!!!
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February 2024 by Alex Oropeza
Very good??
