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February 2024 by Chandypants0313 Detroit
Today during business hours the store was closed and had signage posted stating that the store would reopen in 30 minutes.....After an hour and ten minutes go by they finally opened the doorDuring the hour wait witnessed 3 customers that left. That's just bad business.
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August 2023 by Melvinna King
Grateful for the service in the time of need .
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January 2023 by Leslie Honcharik
Awful. Untrained and inept staff. Get service elsewhere.
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September 2022 by James Jankowski
Great service. I went here to get my new phone it was very simple to get an upgrade.
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September 2022 by Ali Alamiri
I do not advise anyone to join Cricket Wireless, bad service in the true sense of the word and bad customer service too
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August 2022 by Becky H.
Waited outside of store for 30 mins. Tried the door several times incase they unlocked it while I wasnt looking. Saturday 8-6-22, 3:30-4:00 pm. Store hours are 10:00am-7:00pm. Handwrittem sign on door said "be back in 4 min" I will take my money elsewhere.
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July 2022 by LingJing LUO
The rep here is super patient to the customers and professional. She explained the features and costs in details. Moreover, she remembers old customers’ needsz?
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March 2022 by Expert Books
Stay far away from this location! After waiting 15 minutes, Haley finally got around to helping me. I explained that I wanted to cancel a phone number on my account (I have three numbers) and get a new phone number for an old phone. After waiting for a bit, she said it was done. However, when calling the new phone number, it seems she had switched my husband's business account phone number with the new phone number, so his number rang on the old phone. His phone is pass code protected for his work, so he couldn't use the old phone. A mess. In order to fix it, she explained I had to drive home and get my husbands phone. So I did. 15 minutes each way. When I returned, I said, "All you had to do is pay attention", to which she exclaimed, "If you're going to talk to me like that, I won't help you!" No apology, nothing. So I waited for tech support to fix the problem. And waited. And waited. 45 minutes later, the problem was fixed. A total of an hour and a half to fix what should have taken 10 minutes. I finally stood up and said, "Well, that was fun", to which she replied, "Remember, kindness will get you everywhere". How about a little competence? I've been a customer of Cricket's for 21 years, I don't need to deal with a rude, incompetent employee. Find another Cricket store - this one is pointless.
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March 2022 by Susan Newman
An addendum to my above posted review - my husband went to use his phone last night, around 7:00, only to find it had been disconnected. He went into the Cricket store, and found he had lost his number, permanently, all because of a completely incompetent employee. Even though I've been with Cricket for 21 years, we will all be porting to T-Mobile. It's one thing to have affordable service, it's another to have to work with a completely incompetent tech support and incompetent, rude employees. I'll pay a little more, thank you.
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March 2022 by jessica ickes
Patty was absolutely fantastic! She was so knowledgeable, helpful, and patient! I'm still struggling getting used to my new phone. I will definitely be seeing her again soon for help. I know she can get my phone issues straightened out! Patty is amazing!
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November 2021 by loren wise
EXCELLENT experience. Patricia spent a ton of time with me helping get my new Samsung flip phone up and running. Patricia helped me transfer my apple data to my new phone. She was super patient and friendly. Thanks!!!
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June 2020 by Inbal Stern
Don’t even think to go there! The lady with the braces was so rude I just can’t believe it!!! She is going to get such a complaint! I’ll reach the owner!!!! Shame on her!
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May 2020 by Wendy G.
Went with someone to get their account fixed and new phones, etc. Wow! Very amazing service by 'JEREMY'!! Also, the staff here are really on top of things with cleaning, etc! Very impressive!
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February 2020 by Priscilla Krucko
Great Service, Awesome staff. Helpful with the account.
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February 2020 by Ron Rockey
Incredible service Corina was very knowledgeable friendly courteous I needed a few things done she Help me with no questions asked very smart I really preciated everything she deserve 10 stars give her a raise
