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April 2024 by Level 1
Earlier today, a supervisor named Adrian from the loyalty department canceled and changed my service without my permission. As soon as I ended the call with him, I received notifications regarding the cancellation of my account, including the phone number that I had transferred over and used for the past 10 years. I called back immediately, but unfortunately, they were not able to save my number since this supervisor acted on his own. They asked me to call back the next day, which is unbelievable.I do not recommend this company to anyone. It is not worth the stress to go through something like this when it was not even your fault. They messed up, and not only could they not fix their own mistake, but they also did not offer any simple compensation as a token. It is clear that they simply do not care.
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April 2024 by David
This company is the only game in town and their service shows it.Every interaction with a Cox employee leaves you wondering if they are stupid or a liar. Has to be one of them.
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April 2024 by Anthony Gabriele
Bye bye Cox. Three days of rain and they have another outage of phones and internet for a roofing company. It was nice doing business but we move on. Any one out there please please find yourself an alternative. They are extremely unreliable and don’t seem to care.The worst company in the history of companies. They only have time to help sell you more but no time to fix their cheap equipment.
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April 2024 by Shanda Gianfrancesco
Why so many outages? There have been 4 or 5 service interruptions over a 3 day period where I live. That is excessive. Especially considering my neighbor, who has CenturyLink, has never had an issue with outages. I really should switch. This is very problematic.
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April 2024 by Adam Bed
1 star for monopolizing the area and ripping literally everyone off out of pure greed. Have a competitive product and let others in.
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April 2024 by J j
2 gb service scamming With fiber modem and XB8 router.Cox's latest fiber modem and router, the XB8, can't support 2gb service? Is this a joke? The fiber modem ethernet cable have to use 2.5gb #4 port for the XB8 router. Other three ports can only provide 1gb speeds. So there are no options for 2 gb speed port. If they're taking fees for 2gb service but can't deliver it. The only solution seems to be buying another router privately, If a company advertises 2gb service that isn't achievable and there level 2 technicians doesn't even know how to resolve it, cox need to fire whoever provided this idea.. what a dumb scam company..
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April 2024 by Savannah Sernas
I don’t know how Cox stays in business with the horrible service that they provide. They legitimately charge customers for customer service, which to top things off is absolutely horrible. You pay more money for less service, in comparison to CenturyLink a.k.a. Quantum. They have a lock on service area’s, giving you no choice but to hire/pay for their service. I’m positive that majority of their customers (given a choice) would switch immediately. Imagine if Amazon functioned this way, you received something that did not work and instead of allow free returns, they refuse to let you return it or refund it and if you contact someone for help, they charged you. Does anyone think they would still be in business?!?!Not only was my experience setting up service extremely painful and horrible, but because a over the phone technician could not help me set up my service THEY sent a service technician out (which I was blatantly lied to about not being charged). The service technician shows up and spent more time sitting in his truck then he did in my house connecting my Internet and tells the company the service is chargeable. I received $100 charge, when I questioned the charge I was told that because I didn’t pay for Cox Complete Care, I have to pay the charge.So you have to pay for customer service.If you have another option, save yourself time, trouble and money and go with the other option. Customer service matters, and this company does not value its customers.
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March 2024 by Don Shoemaker
Cox is HORRIBLE!!! When I moved from my business account to residential they said that they closed the account. I was paying my bill with automated payments they set up! Every month they would call me for a payment and add a late payment! When I would call they said that they had no record of my payments but my bank account did! They were still taking money for the closed account and told me they had no record of the $800 dollars they STOLE from me! Then one year later they still came after me for $115 and sent it to collections dropping my credit score bt 15 points! DO NOT DO BUSINESS WITH THIS COMPANY! No costumer service! You are a number and all they care about is your money ?!
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February 2024 by Velma Velvet
Very expensive except when Google threatened to move to Phoenix. Used to be decent but internet is down for hours at least once a week and is not dependable the rest of the time. So tired of being ripped off.Update: What does "very expensive" mean? I pay $160 a month for a landline and Internet. I'm using my mobile service to write this, btw, because my service is out again.
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February 2024 by Casey Boone
Truck #46964 the driver is incompetent on road laws and should not be driving a service truck for any company. If I had had my uniform and patrol car, you would have been ticketed for obstruction of traffic idiot!
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February 2024 by Jim Weiss
Bad service all areas from internet speed to customer service and support the only thing there fast at is your bill and shutting down your service if you are late for 100 bucks remember dimension cable bring them back please they were much better
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January 2024 by D F
Absolutely terrible customer service and im sick of them being the only ISP available in my neighborhood. My next phone call is to my councilman to get us more options. I called at 730am this morning to fix spotty, slow and disconnected Internet. 4+ hours of tech support later and they told me they can send a tech out to my house tomorrow to look at the line, but anything inside my house they will charge me $75. So I went and bought a new $200 modem to fix the issue on their advice. Still no Internet. Don't give me the run around with $75 tech visits when it's YOUR FAULT. An entire day wasted, I lost a few thousand in revenue today by not being able to work from home and they could care less. Im furious, I demand compensation for a day of lost wages and for having absolutely trash customer service and tech support.
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December 2023 by Jennifer Lewis
Worst customer service I have ever received. Was misinformed MULTIPLE times by different representatives. Tried talking to a supervisor and was told they were “busy” and would call me back but I NEVER received a call. Tried contacting multiple times to explain the information I received where they “assured” me they could help only to tell me if I didn’t like the new rate that I could either 1. Call back every day to see if the rate was different or 2. Cancel my service. Absolutely ridiculous. They want to raise my rate from $60 to $105. Do better Cox. And train your employees so they don’t give incorrect info.
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November 2023 by C David Ybarra
This has got to be one of the most despicable companies out there!!!There is no accountability for the piss poor "service" they provide. We many, many years ago ended our television service with them because it became unbearable to have to deal with their nonsense...satellite is the only way to go, and far more reasonable in cost!We stayed with the internet service because until about a year ago it was the best available. But that too has severely declined. I am a Work From Home person, and have had severe issue with my internet service reliability.In the past 3 weeks i have had 5 techs, now, out to do assessments all in concurrence of the problem except the last yo-yo out here who was with the "business side" claiming all 4 of the previous residential technicians were incorrect saying it was a "Cox issue". Of course they are now saying that because it might cost Cox some of that incredibly high fees they charge, to correct the issue in our ~50 year old HOA and neighborhood.....oh just find another provider, we aren't interested in doing what’s right, ethical or providing the level of service they are bound to provide, as per their franchise agreement. And by service, I mean the actual service they provide internet, phone, and so on. Their customer service has always been a joke, without question.Every call to "customer service" since the second, and its been about 8 now, I have insisted on speaking to a 'Supervisor', which is futile, because they cannot produce any results, other than "we're going to send another tech out to do an assessment", which is why I have had 5, visits now, what a waste of resources, especially mine. Yesterday and today in having to deal with these unacceptable issues, I missed going to church services, having to stand there and listen to their assessment. Even some of these Techs have suggested NOT calling the 'customer service line’, "because all they will do is send out anther Tech". Which is exactly what has occurred. Again, what an irresponsible waste of resources. One tech even stated they would perform the task they felt needed to be done, but had to get the OK from their Supervisor, then I never heard anything further. Still no resolution!!I asked each one of the Supervisors, "if one of your Work From Home representatives, would not be able to effectively assist your customers, preform their job, because of the lack of service reliability from their internet service provider, how long would you tolerate that inability to effectively perform the duties, their job they are being paid to do??????"Hopefully my complaints filed with the FCC, BBB and Arizona Corporation Commission, might garner some satisfaction, resolution for others.If you require reliable service from an ethical company, look elsewhere because it certainly is NOT COX!
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September 2023 by Kathleen Scholes
There are now better, cheaper, more reliable options for internet and content streaming…investigate your cellular phone carrier’s home internet service and sign up to be notified if they don’t have service where you live yet. For $30/month, we have download speeds 3x as fast as what I was supposed to be getting from Cox. WFH is no issue, there have been no outages during periods where I have continually received notifications from Cox that there are service issues, and no equipment rental (that may vary by provider). Our household is 2 people, our usage is moderate; we aren’t gamers but do WFH, and stream all tv/movie content sometime on more than one tv at a time. Cox recommend their highest tier of service, of course. I selected the 500mbps plan but our internet download speed regularly tested at around 60mbps. So beware of that as well if you do need to use CoxI am so THRILLED to leave Cox behind…not that they made it easy. 2 separate chats, the second of which lasted 40 mins, were required with many repetitive requests for information already provided. So pick a time you have nothing else to do, get a snack and pick something to stream with your new ISP and just know the syrup-y polite agents are required to try to wear you down and hope you’ll give up trying to quit them. DON’T!
