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April 2024 by James Paeski
Does great work. Ireland is a great person to work with. My new go to place.
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April 2024 by Dalena Gallegos
My excitement to get my car back after more than two months turned into bitter disappointment when we immediately noticed several glaring problems with the repairs and had to send it back into the techs while we waited. Additionally, I called them less than an hour after picking it up to let them know it was pulling to the left. Even with an appointment, they left me sitting there for most of the day and then THEY CHARGED ME again to fix the same problem their invoice said they'd already completed! Even more concerning, I've lost just over 17% of my battery range (2022 Bolt EV), and they claim it's due to the weather (mild, 70-ish degrees, garage kept), and I just need to learn to deal with it. The battery pack has less than 13,000 miles on it, and after three summers with this car, I've NEVER seen this happen! Fortunately, I called Earnhardt Chevrolet in Chandler, who ISN'T gaslighting me, and who agrees that this is abnormal battery behavior following a traumatic crash. I am hopeful that they will find and fix the problem and FULLY restore my car to it's pre-crash condition, not just visually, but operationally, as well.
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March 2024 by Chantel Miller
Horrible service. I will add all the pictures and receipts once if needed. But just so you get the idea the adjusters specifically Ireland has no idea what they are doing. I had a perfect car no damage but minor rocks from the highways on the hood, grill, side doors, and it looked like cart at the grocery store swiped my bumper just scratching the paint, so as a bday gift I decided to get my car repainted no big deal $5k was steep but I trusted the dealership so it was the fact I just knew it would be perfect. I get the initial timeframe of 3.5 weeks to get the car painted, I get a call 6 days after dropping off that my car was ready asked Ireland if she was sure and was told yes it is ready. When I pulled up I was initially excited UNTIL I got out my husband’s car to look at it. NOTHING WAS DONE. Just my hood. I assumed this has to be mistake as I got in the office and spoke with Ireland she explained that it was in fact done. Because she forgot to include the sides of my car and the bumper scratch ??♀️ so let me get this clear you charged $5253.82 for a hood with light scratches from pebbles on the road. Ireland’s response was yes. NEVER AGAIN! I’m warning everyone because I paid myself and they are SCAM ARTISTS. Don’t come here they overcharged and talk fast watch out especially my lady friends who don’t know how to read the estimation line by line. Horrible experience!
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February 2024 by Brian B
My family had work done here for a front end collision on a Hyundai Sonata. The office staff were friendly and efficient and we were very happy with the results. Of particular note, our estimator and representative, Jorge, was knowledgeable, very friendly, and polite. He was also very good at communicating updates and information (a quality that is increasingly hard to find in many services nowadays). He went the extra mile to make sure we were satisfied with the final results. We will be back should we need any service in the future and I would recommend this business to anyone needing collision work done.
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January 2024 by Linda Wade
Courtesy Chevrolet is great and got my vehicle returned in a timely manner.
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November 2023 by Vince Pace
I recently had repair work on my vehicle completed at the Pierson St shop. My expectations were exceeded starting with Jorge who went above and beyond to satisfy my meticulous needs. The repairs, paint quality, and detailing were all 5 star. I personally spent over 35 years employed at a dealership so believe me when I say this facility is superior. I will continue to use them for any future needs I may have. Keep up the great work everyone!
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November 2023 by Kelsey Bonacci
Really good customer service. They pick up the phone almost immediately every time you call, they are always very nice. Repairs were done very well and on time - they even washed my car before giving it back to me. They even gave me a Lyft when the shuttle to Enterprise would’ve been a 30 minute wait. When they said the consultation would be 30 minutes it was and they stuck to that. I really liked working with them and trust them for future repairs - Jorge was great as well.
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November 2023 by Yareli Haro
I was told turn around rate was going to be 2 weeks. Went nearly 4 weeks without a vehicle.Upon arrival for my vehicle, I found sloppy paint job ( lettering from a recycled tailgate door) and my door did not open. It was not inspected prior to being told my vehicle would be complete.I do appreciate that Ireland was very diligent and offered to pay my travel to and from for dropping off my truck on the following Monday.The vehicle was finished before the end of the day. When I went to pick up the vehicle i saw not showed or given the opportunity to test out the door. A couple of days later, I went to open my tailgate door and realized how extremely heavy the door is to close, it was not like this before taking it to the shop . I found a VERY loose corner of the tailgate door where it connects to my tuck. I am completely dissatisfied with the way the work was done on my vehicle, and am one to hate to complain. I will be going elsewhere to get it fixed and cut my loss with Courtesy Collision Center.Service: Body & Trim
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October 2023 by Steven Perez
Great job. Easy process. End product was exactly what i wanted. Thank you!Service: Body & Trim
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September 2023 by Leonard Clinton
Courteous professional and knowledgeable and it kept me updated
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September 2023 by Pablo Reza
They do great work!! Like really good repairs. I just dropped off my bmw X5 this will be my third time using them and trust me you won’t be disappointed highly recommend them!!Services: Painting
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September 2023 by kristiann romero
Great experienceTruck looks perfectThey texted me throughout and got the truck back to me a day early!!Service: Body & Trim
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September 2023 by David Ransom
In now 3 unfortunate no-fault collisions I've had in the last couple of years, I go out of my way to have my insurance use these guys. They do great work.
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August 2023 by Alan Bryant
These guys are great impeccable customer service. My vehicle is done two days ahead of schedule. Best shop in town!
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July 2023 by Jennifer Allen
Had a great experience with Courtesy. I got in an accident four weeks ago today in my 2021 Mercedes E53 AMG. All the shops were telling me they couldn’t even look at my car for 8 to 10 weeks. Courtesy towed it in right away, got the estimate done promptly, and got the work done. They kept me regularly updated, and Jorge was super friendly and easy to work with. Definitely recommend.Services: Painting
