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November 2023 by Gigi G.
BUY FROM SOMEWHERE ELSE!! Be VERY CAREFUL ordering from this company, their employees neglect to include the glam bags in your order, if your order doesn't arrive damaged or broken, it may NEVER ARRIVE and the company will do absolutely NOTHING TO HELP! Erin fights with you to do everything possible to not replace items that arrive damaged or an entire package that NEVER ARRIVED! Melissa doesn't care about helping either, clearly Erin and her are in agreement with doing anything but actually trying to help a customer. Out of all the packages ordered only ONE did not arrive! I wasn't offered any assistance nor was I when I received a very damaged tata Harper body scrub that cost $90, the Tata Harper resurfacing mask $65, or a perfume $34. They don't care to help in any type of way. I'd encourage people to shop elsewhere, Erin has a very snarky attitude. There's reviews on their yelp confirming this, she responded to it stating it was from a prior employee. If she treats customers like this how can we expect her to NOT mistreat employees too? I'm sick and tired of being treated horribly, I never received my September glam bag order. THAT WAS NEARLY 2 months ago! I let them know I was recently out of the hospital and was hoping this would be a pick me up gift I needed to cheer me up. Erin ignored everything I said, she didn't care neither did Melissa. As I stated before, out of many orders only this one didn't show up! I want the credit of $186 on my account!! I don't deserve to be ignored and treated this way! Think twice about ordering from here. I had such high hopes too but, after terrible customer service I wouldn't recommend them. The appeal is the glam bags but you don't even have the certainty of receiving them in your order or of getting your order! I wouldn't want anyone else to experience this, never getting your order and them refusing to help!
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September 2023 by Amanda Prieto
Best customer service I have received at a skincare place! L.P. Was super knowledgeable about her products and was a super positive vibe! She even helped me sign up to earn rewards for my purchases!
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July 2023 by Alexis Crawford
Daura was so helpful! I went in knowing NOTHING when it comes to skin care but just new I wanted something non toxic. She recommended specific products for my needs and I even received a facial with the products to see how I liked them. Was a 10/10 experience and will be a lifelong customer.
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June 2023 by Tickled Pinky
Manager is dreadful! She has the biggest EGO I have ever seen and not for any good reason! Owner should see that it’s costing her reputation as a business with mean girl atmosphere. Erin listens and watches your every move and talks to employees as if they’re 10 years old. Not a place to work if you don’t have a thick skin.
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March 2023 by Abby Welch
I don’t know why I haven’t stopped in sooner. Honestly, I was kind of intimidated by the shop lol Everyone was helpful and I really enjoyed stopping in. They sell only natural products so no matter what you get, you know it’s going to be good. Rather than having to spend an hour sifting through other stores for decent, natural products! I am excited to go back!
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September 2022 by Sue V
Citrine is a wonderful place for skincare and beauty products! They specialize in lovely vegan and cruelty-free products (an absolute must for me) from top companies. Citrine has a very welcoming and friendly staff, too.Andrea has been helping me with my extremely troublesome adult acne, recommending products and giving me samples to try. She's very kind, pleasant, knowledgeable and fun to work with! (A shout out to Lori too, as she is often there when I visit and just as nice.)I am amazed that my skin has dramatically cleared and has become much healthier after a couple months on my new skincare regimen. It's really looking great after years of serious problems. My skin is finally glowing on its own without hiding behind pounds of make-up and concealer and keeps getting better..Sincere thanks for your help Andrea, and for your lovely products, Citrine! I'm a very grateful customer, as much for your products as I am for your philosophy and commitment to good health, compassion and a kinder world.
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June 2022 by Sol Q.
The best products and service. Initially worked with Andrea and she got me hooked!!
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June 2022 by Josh Patrick
My girlfriend exclusively uses skincare/body care products from Citrine. As she will only trust a product if it is Citrine approved. And, they are always adding inventory which makes holidays much easier!Their staff are really helpful as I have emailed with customer service questions in the past. They are also really knowledgable about the products, as I am not! Thank you Citrine!
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April 2022 by Elaine U.
Heather is amazing here!! She is very knowledgeable about makeup and was so helpful in picking out the correct colors for my skin! Very good at what she does and so sweet! I felt so much better about my skin after she did my makeup! Will definitely ask for her anytime I come to Citrine!
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March 2022 by Rachel K.
I had a great experience at Citrine yesterday! It was my first time shopping there and I can undoubtedly say that I am coming back to this amazing small business! They informed me that they are the only beauty store in Arizona with ALL natural products. I want to be more conscious about my shopping, so that's great. With their help, I was able to pick out a beautiful palette from Athr Beauty and a clear brow gel. They were happy to let me sample some palettes and brow gels to make my decision. On my way out, I was given a few free samples that I am excited to try out! Before coming in, I stopped at Sephora first (which is directly across from Citrine). I wish I stopped at Citrine first!! A small business that focuses on clean beauty- love it! Can't wait to come back!
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January 2022 by Ash Miscu
Laura was very kind and helpful, she was very warm and welcoming and was able to color match me and choose great products for my dry skin. Thank you so much, will definitely come again!
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November 2021 by Laurie F.
I have shopped at Citrine for many years now. Today was an exceptional experience with Heather. I came in looking for a new lipstick, she helped me choose the perfect shade and she also helped me improve my simple make up routine. Heather has a fantastic attitude and really took the time to explain things to me. She mentioned that she was a new member of their team and I must say I was super glad to have her assist me! Next time I'm in need of products I'll be calling ahead to make sure she can help me.
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October 2021 by Brianne L.
I love the products they sell, but several items on display are consistently out of stock. Not to mention their customer service is terrible. Save yourself the trip and order online somewhere else.
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October 2021 by Ashley Miscuta
Laura was very kind and helpful, she was very warm and welcoming and was able to color match me and choose great products for my dry skin. Thank you so much, will definitely come again!
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October 2021 by Amanda Herrera
I'm beyond grateful to the amazing team at Citrine, especially Sara and Andrea. They made my birthday shopping experience a spectacular one! Their kindness and customer service is world class and deserves to be recognized. Citrine is at the top of my list for green beauty in the Phoenix area. :)
