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August 2024 by WILLIAM PECKHAM
So I walk in to set up a new savings and checking brings a big amount of money and no one is able to help me,.I have to go online or make an appointment to hand them $20k.
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July 2024 by Stephanie Valenzuela
If I could no stars I would. I went in to do a wire transfer and the banket (Iris) stated she had nobody to help me. I told her it was to purchase a home and that is why I was there and I had called ahead to ask what the process is and if I need to make an appt and they did not mention any cutoff time. She told me unfortunately they stopped at 4:15 and it was 4:22. She is no way tried to even see if she could help me and was not apologetic. Very poor customer service on her end.
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July 2024 by Chance
Very easy process in n out. All you gotta do is have a brain! Self sufficiency is the greatest as an adult.
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June 2024 by Adam
All we needed to do was open a joint checking account. We know we can do it online but just wanted to do in person to make sure it is right.
Walked in and was told we need to make an appointment and the next availability is a week away?! For something that should take about 15 minutes to do or less?
Just went across the street to BofA
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June 2024 by maya kandola
Awesome crew here !
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May 2024 by T P
Dont bother calling, they wont answer the branch phones.
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May 2024 by Zachary Humphrey
Staff don’t care. Takes forever to resolve issues. Had to go in 4 times to fix an issue to get it resolved that could only be resolved by going into chase instead of calling customer support.
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May 2024 by KingofKings
Why doesn't Chase answer their phone
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February 2024 by sergio gonzalez
Specifically in this branch the people dont care about your problems as a customer, they just dont have a time to take care of your business, tvey lack of customer service.
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February 2024 by Flora S.
Terrible service! Seems like a bunch of people are always more interested in interacting with each other than help bustomers behind the glass. The person sested at the entryway is ALWAYS on the phone and appears bothered by questions for diretions. Stopped by 2 weeks ago to se a banker, after waiting on the teller's line (!) for 20 minutes, I was told a banker will contact me to schedule one. Taking my business somewhere else.This is just ridicoulous at best!
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February 2024 by Willow Robinson
Chase bank in Laveen got some fraudulent stuff going on and I am going to be reporting it anyways anytime I get money sent to my account a deposit they don’t show up so it’s really weird to me how my money don’t show my account but it’s successfully went through and then I’ll top of that. They don’t know how to answer their phones here no wonder they only have a one star.
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February 2024 by katie shotsky
No one answers the phone, impossible to call when you need something. It’s somehow always “busy” but when I drove down there no customers were there.
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January 2024 by Raquel L.
I hate banks and credit unions like this. Not only is the customer service terrible, but the ATMs are even worse. Let me at least deposit my cash don't need to talk to anyone. Can't even fix anything on your ATMs. They suck sorry to use that language but they truly suck. Maybe cuz it's like the south side. But still get it together. Chase sucks when it comes to this. Terrible.
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November 2023 by Aliyah M.
Went to the bank I walked up to the front and the lady that ended up helping me did not say hi or even a word. I told her what I wanted to do, and yet she still did not say a word. She walked away and when she finally came back I asked if she found my account she said yes and said her computer wasn't working. Finished with my stuff and this girl did not say a word to me the entire time I was there only when I asked if she found my account. Poor customer service and the wait to get help was forever.
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October 2023 by Michelle
Horrible customer service “ branch manager “ IRIS is super rude and the atm always BROKEN reason for ATM for quick in and out not have to wait to speak to a teller this location makes my anxiety go through the roof
