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July 2024 by Rudedawg
had a meeting with ben perkins today to close out my mothers account. he was very polite and made the process very easy. will probably bank here in the future.
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July 2024 by Happy Helper
They never answer their phones. There can be no other customers inside the branch and I still am forced to wait entirely too long. Try the drive-up lanes if you want to wait over 20 minutes to make a simple transaction. What's wrong with this branch? Do they just decide to not work while they rake in their $100K+ salaries without guilt? And I have to pay a monthly fee for my account on top of receiving no service ever. Talk about taking advantage of regular people..... just don't bank with Chase. (SoFi is waaaayyy better, and more honest and less expensive by far.)
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February 2024 by Julie Mead
I had a great experience at the Chase Bank on 40th St and Chandler in Phoenix Arizona. Ben Perkins was not only very welcoming and reassuring, he was equally tenacious in resolving my banking dilemma. My mother had a non profit account that she opened in 1994. This past October she passed away and I went in to inquire about closing out the account and having the funds transferred to my parent's checking account. We, unfortunately discovered that the account had been redefined to meet with current regulation some years back. Mr. Perkins patiently made all the necessary calls and inquiries to be certain we were following proper procedures to close down the account. It took just under three hours but I did not mind. I was grateful to have the issue resolved and that I had met with an employee who didn't balk at the challenge!
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December 2023 by Tiffany Castaneda
I had an issue with my account and I was able to schedule a meeting on my app with no issues. I walked in and was greeted, notified the time it will be for me help and was called by name. I had my appt with Stevany W. and she did amazing! She understood my situation and went above and beyond to help me. I honestly would recommend this branch just because of her. Being able to walk out knowing that my account was taken care of correctly felt great.
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November 2023 by yefrankgp
Excellent
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September 2023 by Lex W.
When, for some reason, I am forced to enter a Chase Bank, I am dumbfounded at what I see. Clones servicing clones. National Bank of Arizona treats me like a person.
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August 2023 by Asher Mueller
We went to cash a check. The teller was quick and nice. The visit went smoothly.
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July 2023 by Maddie A
No issues with ATM, Bank itself wasn’t super crowded and has plenty of parking
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July 2023 by Madeleine alvarado
No issues with ATM, Bank itself wasn’t super crowded and has plenty of parking
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January 2023 by Bob Martin
The best thing about Chase Bank is their fraud protection. These guys detect even the slightest bit of unusual activity and right away they are emailing me and texting me to make sure it was me. Like the time I spent $200 at Caesars Palace on a 6 Million Dollar Man doll at 2:00 a.m. They were ready to shut down my account. Slow down guys, that was me.
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January 2023 by Drake Mueller
We went to cash a check. The teller was quick and nice. The visit went smoothly.
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November 2022 by Margaret V.
You would think a bank would be good with numbers or transparent when it comes to dealing with customers. This is what happened to me. Let me just say, we have 4 different accounts with Chase and I'm truly wanting to rethink our choice. I needed to get some Euro's for a trip we have coming up. Every Chase website says, they charge 3% over the going rate. When it came down to it, they charged 10% over the rate when I asked, the gentleman said, he has worked for the company for 19 years, and he doesn't understand how they come up with the numbers. I told him, numbers are black and white, with no gray areas. 1+1 is always 2. I walked out feeling cheated and totally dissatisfied
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August 2022 by Devon Hickson
Great customer service!
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May 2022 by izzatrite
I have been a Chase customer for many years. Their customer service is exceptional. As a financial institution I find them second to none.
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December 2021 by Kalei Shell
Love going to this location, everyone is always very friendly. Madison helped me today, she was super efficient & helpful
