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March 2024 by Ilybac carroll
only one teller no big ATM machine insideDon’t come through a hurry you’ll be here for a while?
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July 2023 by Brianna Milne
It’s 2023, there should be a drive through atm
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May 2023 by Nadine M.
I live mere streets from this bank, so safe too say my neighborhood bank! Thing is you ain't getting the warm welcome here that's for sure. Everyone that works there definitely doesn't want to be there LOL! It's coming off rude Mr Manager so maybe in those morning huddles that you have each morning have a little talk with your employees about treating customers with courtesy! Sure would be nice!
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May 2023 by Keegan P.
This is absolutely one of the best preserved examples of mid century modern architecture I have ever seen. Truly a sight to behold. I'm not a chase customer but I might have to switch over just so I can have an excuse to come back. Long may it stand!
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May 2022 by Jacob T.
What a disappointment. I have been banking with chase since I've had a bank account. I bank with chase for convenience, they have locations everywhere and a company I contract for cuts checks from chase so checks clear quicker. I have 4 credit cards with them both business and personal and multiple accounts (both business and personal). I had an appointment to open another business account with them scheduled for 12:30 upon arrival I stood in the lobby waiting for a banker to come out to start our appointment or to be greeted by someone in the lobby to check in. There was nobody there to greet me and no banker came out to start my appointment. After over 5 minutes of waiting I had to wait in line to talk to a teller to ask about my appointment, she said my banker was wrapping up and to just have a seat. I sat down in the lobby and waited for another 10 minutes the teller came out when she had no one else to help and went over to my banker who was still with someone else to let them know I was here. Finally after 20 minutes from my arrival the banker comes out with a soft apology as if I'd only been waiting for 5 minutes. In my industry I wouldn't even dream of being 20 minutes late to an appointment, let alone with no notice that the appointment was going to be that late. Now I get it they are understaffed with covid. But I don't think it would be acceptable in any industry to keep someone waiting for that long. If I had a reservation at a restaurant that would also be unacceptable for them to do, and that's just eating a meal. Not opening up a business account. I'm supposed to give them my business when they clearly don't respect my time. I asked to speak to the manager and there wasn't one there so they got me the acting manager. What a horrible display of customer service. Instead of acknowledging the fact that I had to wait for 20 minutes and that, that was unacceptable. They minimized saying, "I'm sorry you had to wait a little bit longer" a little bit is a couple minutes maybe 5 or ten tops. I'm not someone who clocks in I'm not on hourly or have a salary which is nice but it also means I don't clock out. So where I spend my time and what I do with it has a direct correlation to my livelihood. Now I am a younger guy and I didn't walk in with a suit and tie, but it's not like I came in to inquire about a checking or savings account I showed up on time to do business. The banker's excuse was that he didn't know I was there until the teller told him. He knows he has a 12:30 appointment and he knows when he's running late. That could have easily been communicated to me via a phone call, email or text. He could have let someone else at the bank know. He could have done anything at all, but didn't. The banker was visibly upset that I asked for his manager and at no point tried to save the relationship. At the end he could've said something like, "I'm sorry we got off on the wrong foot, we do value your time, we do appreciate your patience" but nothing was said because in his eyes there was nothing wrong, 20 minutes late to an appointment was normal. And that was probably the worst part of all, it wasn't the fact that they were late. It was their complete failure to see that as the issue. It wasn't an issue because my time was not being valued. Instead the issue was the teller not telling him or the fact that they were understaffed. Not the fact that they had wasted 20 minutes of my time which regardless of what my time is worth is inherently disrespectful. They may not value my time like I do, but they could at least pretend to care. Now I understand there are circumstances beyond their control, but there are things they do have control over, like customer service. They allowed the things they don't have control over to affect the things they do. The real manager doesn't get back until Friday, if chase didn't have it's hooks in me via multiple credit cards and the company I
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December 2021 by private account
Cool building! Veterans get free checking, free money orders, and a free safety deposit box! The staff is better than excellent, and the bankers can do magic when you are forgetful or need help! GREAT COMPANY!
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November 2021 by Dominic Olivas
Horrible staffing I suggest going to another chase
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September 2021 by H. A. Townes
What a difference a day makes! Yesterday I shared my experience at the branch located at 32nd and Indian School Rd. I am happy to report the Branch Manager Frankie for that location, contacted me this morning to ensure I received a resolution.This morning I went into the branch located at 44th and Camelback. I did as I did before, contacted the Chase fraud team and walked into the branch to be assisted by a personal banker. I had the pleasure of meeting Jordan Dickerson who did not hesitate to assist with my need.When I walked in I explained to Jordan the ordeal I experienced yesterday and he immediately advised how he could aide while waiting for the fraud prevention team to take the necessary steps on their end.Jordan even took the liberty to review my account and see if any auto pay bills had been rejected and he printed for me a list of the merchants to ensure I would know who to update my accounting information with.Jordan's stellar experience is the reason I joined Chase 10 years ago and I want to personally thank him for making me feel like a valued customer in-spite of his calendar!
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August 2021 by Sylvia Gonzales
Jordan assisted my daughter and I as we set up her first account. I was very impressed with how he treated her like an adult while I still saw her as my baby and wanted to cry. Lol he explained everything to us and answered her questions, and took his time with us. He also made us feel sure in the fact that if we had any issues in the future he would gladly help. We were both very impressed.
As soon as we went into the building we were greeted by someone. That always says something to me. I love the building its self as well.
I will definitely make the drive to this branch if I ever need to.
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April 2021 by Mike N.
I have to agree with Lizzie B. The ATM has a nice view of Camelback mountain. But don't go inside. The building is a little weird! Made of large stones, sticks and mud. Kinda like a huge beaver damn. The beavers inside hustle around like they are building a fort. But the truth is they do nothing! The head beaver sits on top of his Hill. Try to call for an appointment? No way! They never answer the phone. Walk in with an emergency and they 'shoo' you away. One of the worst business plans ever adopted. Use the ATM, but for any other business transactions visit another branch. Have a nice day.
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February 2021 by Evona A Grochowski
This is the best bank ever, we have been there since, 1969,..! No problems, what so, ever,...! You know what they say, You can't please, all of the people, all of the time,....! Right across the street, there is AJ s Fine foods, OMG, and you should really use the bathroom, before leaving the house,..? Really,.. With the Virus and all,.?????
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January 2021 by cassie neils
Please do yourself a favor and take your business elsewhere. I opened an account here online, came in and deposited all my money via a check. The guy needed my ID to deposit it. The debit card didn’t come in time for when I was to leave on vacation. So I was using Venmo to transfer my money to another card. After a week of doing so they CLOSED my account with all my funds and retracted all the payments made through Venmo. So now I owe Venmo $1500+ dollars and no family or friends could transfer money to me because it would just eat up in the amount I owed Venmo. They never provided any legitimate cause for closing my account. They told me I had to come into a bank branch with two forms of ID to be able to release my funds. Problem is there is NO chase banks in Montana where I was visiting. So I was stranded on vacation with zero funds. Then when I came to withdraw my money the second I got off the plane it took over 40 minutes just for them to tell me they can’t help me and to come back when “I have more time”. Worst decision ever was trusting this place with my money.
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December 2020 by Nate S.
I've always found this location to be professional and helpful for any transaction or banking issue I have had. The staff is friendly and I have found the wait times to be minimal. Plus the views of Camelback are a big plus. I highly recommend this Chase!
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September 2020 by Eric Raymon
TERRIBLE teller Elyse, not sure if its a man or woman but errors all the time and stamps checks non negotiable without permission. He/she needs to be fired.
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August 2020 by Sylvia Mendoza
Jordan assisted my daughter and I as we set up her first account. I was very impressed with how he treated her like an adult while I still saw her as my baby and wanted to cry. Lol he explained everything to us and answered her questions, and took his time with us. He also made us feel sure in the fact that if we had any issues in the future he would gladly help. We were both very impressed. As soon as we went into the building we were greeted by someone. That always says something to me. I love the building its self as well. I will definitely make the drive to this branch if I ever need to.
