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December 2023 by Jared F.
Customer service is absolutely garbage. I have called 11 times in the last two days and it just says "call back another time"
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November 2023 by Angela Peca
My best experience so far in banks in the US. Iyana received me with a warm smile, not to mention the sleek efficiency. I was able to get in and out in 5 min. Thank you Iyana!
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November 2023 by Tracy Valenzuela
It was quick and easy and the gal who helped me was very nice
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October 2023 by D. Diane Miller
Worst customer service ever!! When I went, all the employees stood around talking to each other and no one offered to help me (or even acknowledged me) so I left. 4 employees - 2 tellers, a security guard, and a customer service employee, doing nothing while a customer waited… great job chase!
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September 2023 by Carla Gibson
Shout out to Iyana trying to help me cash my check . I had a bad experience with dealership and her efforts lifted my spirits because she did what she could to try to help me achieve my goal . Unfortunately it was not achieved today because of showcase Honda and their staff but . Thanks again Iyana for your assistance
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August 2023 by Jason Magel
Nice and clean. Friendly staff.
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July 2023 by Kaya Thanky
We booked a 10am appointment to open an account with an advisor. We arrived 10 minutes late which was our mistake, however the bank was completely empty. Not a single customer. The lady at the counter told us the advisor was 'doing something else now' and we have to reschedule to another day, she said we should have phoned to tell them we would be late.We decided to go with a different bank.
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June 2023 by hardy
Bank called me right now with automatic system wanting my credit card number and when I asked to speak to a representative who took the call they hang up on me like why did you want my card number
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January 2023 by Mike M.
You had better not go to this bank if you plan on talking to anyone while you are there because if you do talk to someone while you are there, the will call the police who will come and handcuff and arrest you and then trespass you from the property FOREVER. These Chase people are pathetic pieces of s****
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September 2022 by Mark R.
I live right next door so this location is very convenient. The employees are pleasant and efficient. Many of the 389 residents of my condo building use them. Usually no or minimal wait to be served. However, yesterday I had an issue depositing foreign currency, Euro to be exact. The conversion rate is $1.00 per 1 Euro for the past week. I looked on my credit card accounts, they do not charge a conversion fee, and yes, charges were $1.00 per Euro the past week. I went to deposit $70 Euro left over from a 5 week European vacation. I questioned the exchange rate because they only gave me $64 deposited in my account. The teller insisted it was the rate and no commission. I read up on Chase practices and YES, they charged 9 cents on the dollar for commission. For a long time customer with a large no interest balance in checking, that is uncalled for. SHAME ON CHASE FOR SECRET COMMISSIONS ON MONEY CONVERSION.
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August 2022 by David Burnette
The atms at this branch does not accept cash deposits or withdrawals half the time in the evening . It lost my check that I deposited in terminal AZ 0403. Thankfully I got a receipt . No one st this branch helps you . They are impossible to reach by phone nor do they help resolve any issues . By far one of the worst places I have ever banked with .
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August 2022 by Jennifer Bahena
I had an appointment at 11:30. Got there at 11:35. Manuel, the person I had the appointment with, was already with someone else. I waited for 25 minutes before a clerk came out and asked if I had an appointment I said yes she went to look me up and smartly said my appointment was at 11:30 and it was almost 12. I said yeah and I’ve been here since 11:35. She said let me check if he can squeeze you in. Squeeze me in, I have an hour long appointment booked. Long story short she said they double booked people with the same first name and they wouldn’t be able to see me. She tried to reschedule me and I walked out. I work Night Shift and slept 2 hours to be there. This specific location does not care about your time.
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July 2022 by A M.
This location doesn't have bankers only tellers that can't do anything. No notary and they location is not well keep.
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July 2022 by Heaven Brander
today they were closed i guess they where training new people i dont know why .
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June 2022 by Christian Mosqueira
Good people