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April 2024 by A Romano
Brenda & Ben were great Best Chase in Phoenix.
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March 2024 by Javier ,
Just went in to get money out, an mad did I have the worst experience with Brenda! Worst customer service I’ve had at Chase so far! Skipped me to go with a customer who came after me, didn’t even ask what bills I needed ( needed loose change) or anything definitely felt some type of way
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August 2023 by Mozelle Denae
ATM is ALWAYS BROKEN!!!
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August 2023 by Doug Lodder
First they close branches. Then, when you finally find a branch that’s open, they don’t have any licensed bankers to help. Second Chase stop today and I’m still holding on to my rollover check. It’s like they don’t want my money.
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May 2023 by Elaine Clavino
It's very guiet no music ?, everyone is very serious, but pleasant.
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February 2023 by Philip Murray
Wait time here is usually nonexistent. Tellers always are cheerful and helpful. I have been here several times over the past few years. Faces change frequently but the service is consistent.
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January 2023 by James Mcardle
Awesome bank. Absolutely a chase bank. It has things you find at a chase bank like an ATM. Tellers. Bank people. Mortgage people. Wheelchair parking. J. P. MORGAN. CHASE bank. Very much so a good bank. I would recommend 10/10 to friends and family.
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January 2023 by Andre Andraos
There is never a manger at this branch. Reps have no clue what customer service means. Lack knowledge on many levels.
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August 2022 by Beth B
Avoid this Chase. They messed up our account and then refused to help us. We had to go to a different Chase to fix it. We decided to quit Chase all together and bank elsewhere after many years of trusting Chase. No one can still tell us what caused our account to be frozen. No one on the phone can help, the customer service is in India and they just talk random stuff and don’t give me answers. I’ve asked to be transferred to the US and they get offended and hang up. Terrible customer service all around in person and over the phone. I still don’t have new debit cards. This was their error and they should have been sent out overnight. Having to go into a bank is unacceptable.
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August 2022 by Marivel Molina
This location is tiny but they are ON IT! Always great attitudes which is always appreciated!
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January 2022 by Desert G.
I I have been going to this Branch since it opened several years ago. The people who work there have been very courteous and helpful. That is until the new manager arrived. There was a change in staff yet they were still courteous and helpful whenever somebody came in. Now the branch is closed yet there are two people inside the building and they just look at you when you try to come through the door. When I contacted Chase corporate they had no idea why the Branch was closed nor why there's a sign on the door that said if you want to do any Services call and make an appointment. Chase corporate really needs to investigation as to why this branch is closed and why giving its particular location clients are being denied the full services of this branch. If the current manager cannot do his job maybe he needs to find another job for his life and allow somebody who can manage that particular Branch to be put in his place.
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December 2021 by Shawn Hoffman
Despite not having an appointment and even after calling to confirm we couldn’t do what we needed as a walk-in service, we stopped by to ask a few questions and Julio went out of his way to take care of us and did, in fact, let us open accounts as walk-ins the hour before closing before a holiday weekend. I really appreciate that service and starting off our banking relationship on the right foot.
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June 2021 by M J
Nice location and the staff is always very friendly and attentive to customer's needs.
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June 2021 by Dee Jezso
GOOD, FAST, FRIENDLY SERVICE.
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June 2021 by M Jansen
Nice location and the staff is always very friendly and attentive to customer's needs.
