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August 2024 by J D
ATM doesn’t work
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June 2024 by Lee Zwak
Stellar service
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May 2024 by Cheetah Monkey
When my fiancé and I went to open a joint checking account, we had the pleasure of meeting Laz. Despite the seriousness of the occasion, the three of us found ourselves laughing more than we ever expected in a bank! Laz is truly one of the coolest individuals we've encountered. Not only is he exceptionally knowledgeable and professional, but he's also incredibly personable. We will definitely be working with him for any of our banking needs! Thanks Laz!
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December 2023 by Gary B.
Horrible customer service. Made an appointment to open an account with a manager. Arrived 10 minutes before and checked in. Waited an hour later, with no acknowledgement, running late or anything from the manager I was to see or the branch manager.
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September 2023 by Vanessa Melendrez
Drive up ATM is often not working
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September 2023 by The Big Clew
Super friendly employees!
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April 2023 by Larry Thompson
This location on 32nd and cactus has a great supervisor. LeAnn is a real asset to this branch location. When I called asking for foreign currency exchange services I was told no problem at first. Then I was told of certain conditions about business accounts and personal accounts in order to do this for me. I was confused and asked for a supervisor. I got her. After explaining my situation she said she could help me out. To be fair, the front line person Nathan was very pleasant and was trying to be accommodating. But sometimes a supervisor is needed. He sensed my frustration and connected me with LeAnn. I really appreciated it!
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February 2023 by Javier Hernandez
Bank employees called police on a reporter outside of the branch just because of the color of his skin. Bank employees went outside to confront the reporter (big no no) and ask why he was there. He was working on a story and employees accused him of soliciting. The reported was put in handcuffs by local PD then later released. Not a good look on this branch.
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February 2023 by Annette Craven
This bank is absolutely horrible. No waiting in the bank and your still waiting to be helped. Called ahead of time for a notary which I was told multiple people in the bank could sign that day when I showed up I was told I had to wait for an hour. I have done multiple transactions in the past there is always a problem why they can’t assist you.
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February 2023 by Schon
Apparently you have employees who fabricate stuff. May want to check on that. No employer wants people who lie, especially those who deal with money. Next time, don't fabricate information on a sworn document. We the people are tired of those who want feelings enforced, especially those who lie about things.
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January 2023 by Bear Richardson
Don't TRUST this company or its employees they don't believe in the US Constitution. They get to use law enforcement as their own personal Gestapo to try and have citizens expressing their constitutional rights beat by law enforcement.
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January 2023 by v s
You should fire that Bank employee for feeling uncomfortable that a black man was doing his job as a reporter
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September 2022 by Eric Rayburn
This location is ok, decent layout and it's not difficult to find as far as location is concerned. That being said the construction that has been ongoing in the area makes it hard to access unless you're heading east on Shea.The staff is usually friendly though if I was being honest there's more often than not just one teller working at a time. If you're in a hurry I wouldn't suggest using this particular branch as you'll likely be in for an elongated wait time.
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September 2022 by Scott Vazzelin
Thank you for making the decision to do business at desert financial a clear and easy one. This is an award winning branch. You win ! Worst bank .
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August 2022 by Lydia Lockwood
Why do they even have a branch at 32nd & Cactus? No banker available for days, and you sit at the drive through for 10 minutes before anyone comes to the window, and then another 10 minutes or so till they return. Changing to a different bank would be easier!
