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August 2024 by Eduardo Placencio
I was looking at a used 2022 dodge ram that this dealership had listed online and I emailed them to inquire. Anthony Rangel got in touch with me via email to confirm the truck was still available. I followed up 2 days later to see if it was still available so I could drive up from Tucson to go look and test drive the truck on the following day. Anthony confirmed it was still available but said he wound not be here and told me he would emai/txt me person to ask for regarding the truck. He never emailed/txt me. I did end up driving up here from Tucson only to find out that the truck is not available as Anthony Rangel told me the previous evening. This was very unprofessional behavior by Anthony and therefore Chapman AZ who he was representing
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August 2024 by Hempful Farms CBD
Thank you for our new car!
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May 2024 by Haunah Stanley
Blaine at Chapman BMW on Camelback is Amazing! This is my second car I have bought from him, his professionalism, his dedication and his sincere customer service makes him so amazing! I can honestly say he is the best and you must see him when buying a car! He will make your experience with purchasing a vehicle off the charts! Thanks Blaine for all you do, hats off to you!
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December 2023 by Julian Dominguez
I've bought a couple cars from Jaylen on the pre-owned team. Always a fantastic experience working with him and the finance department. Low pressure and transparent buying experience that you don't find too often at car dealerships. I'd definitely send friends and family here if they were interested in purchasing a new or used vehicle.
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October 2023 by Richard hill
I take geat care of my BMW’s, so I expect the same in return when one is sold to me.Paul the manager there and the sales rep told me that the people that had the vehicle before were the same as I was and within a week I had to stick $5200 into it when they had sold me a five series a month before and left me on the road twice they say they do a 31 point inspection but it’s very noticeable that they don’t for everybody Who’s got a great runner from there you’re lucky. They always say they’ll talk to somebody but if they wanted to be truthful, they would’ve called me back in and gave me a different vehicle at the same price but they don’t care they got you on the loan that’s all that matters.
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October 2023 by Jason Wright
Great place. 7th vehicle purchased at this location
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September 2023 by Robert P.
I like this place great looking cars. Not great deals, but im still waiting for some cars to go down on price.
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September 2023 by j griggs21
Great fast ans honest service.
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May 2023 by Michele Duhigg
This was our third BMW dealership we've worked with in the valley. We have been pleased with all of them. The pre-owned department at Chapman is small with no frills. But it makes for a morr streamlined car-buying experience. John was a down-to-Earth salesman who was enjoyable to work with. BJ and Giuseppe were also great to work with. We would recommend this dealership and will likely become repeat customers.
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March 2023 by Dr. Slay
Bought a car for my birthday to try and cheer myself up put down 15,000 at this dealership on a 2021 BMW X4 just for the car to shut down 45 days later and them to offer me no type of refundAfter going back and fourth they only gave me back 1400 Couldn’t tell me what was wrong with the car Ut not worth shopping here they only care about the same horrid ke customer service
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January 2023 by Tonjah
I'm on my third BMW. This Chapman location has helped me purchase two BMWs out of my lease. The last one I owned for 11 years. I just purchased a certified BMW X4M Comp from them as well. There was a small selection of certified X4s available when looking online, majority of them were white in color. I wanted either black or navy blue. They had the only black sapphire metallic, same color as my last car. It's the perfect vehicle for me. They are always fair and easy to deal with. Love working with them. Robert Mills was great to work with. Highly recommended.
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February 2022 by Jack Shahbazian
Sam was cordial and did a great job of showing off the BMW Z4.
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September 2021 by llerovi millares
The fastest purchase I have made in my life. Very good service
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September 2021 by Pat Nugent
Nice people there
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August 2021 by Jason Parton
Get this... just bought a '13 3 Series Coupe for $19G. Discovered one simple feature that didn't work (electric folding side mirrors) so went by to see if they would look at it. Salesman pushed the button a few times and then folded in by hand. Amazingly enough they still didn't work. He said there was no profit in the car to fix them. If it would have been newer then he would fix them. Then to completely go against what he just said, the salesman mentioned that it would be a simple fix if I took it somewhere else. If so simple, why not take care of it. I mentioned that it was told to me that this part of the car worked and was not broken when i bought it.. He then stated that if it would have been the next day it would be a different story. This purchase was made less than a month ago and I made note that this is not a feature used everyday and I now reported it right when I tried to use for the first time.Too many confusing messages and double talk to get out of standing behind what they sold me. Initial visit was ok and car overall is ok but this level of service seems unwitting for BMW even if my car is a '13. Careful of what they tell you and test follow up immediately on all aspects to make sure they don't screw you over on any minor topic.
