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September 2024 by Ayden Acuña
My wife had initially leased her car from here before we were married. Her process was great, fair price, good customer service etc. That salesman that helped her left for another dealership and when it came time to do her lease buyout we went to go buyout the car through a new salesperson.
This is where our experience changed. I understand that everyone involved in the sale needs to be making some money, but I was not about to pay an extra $2500 for their “mandatory certification” on top of all of their dealer fees effectively making it $3000 more than the residual on the lease I spoke with the salesperson manger and the manger for the dealership before finally leaving because they wouldn’t budge. They told me there was no flexibility and it was mandatory I pay their fees if I wanted to a lease buyout and it would be the same everywhere. I requested to see in their policy with VW or in state and federal law where this “mandatory fee” is required and required to be at that level all they provided was a internal memo stating that they are not allowed to put doc fees and other dealer fees on sales without following criteria.
The process through VW Credit is considerably cheaper paying at residual but requires some more steps on the buyers part so I decided to still go the dealer route. But at a different dealer whose fees were not absurd. I paid $500 for their certification and lower doc fees by taking it somewhere else. I recommend no one buy a car from Camelback VW, their entire staff was rude unprofessional and only cared about was their bottom line and not making sure the customer has a positive experience and generates references. They rely on Phoenix being a big enough market that no matter how many people they screw over there will
be more willing to by a car from them.
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September 2024 by Greg H
Great staff who worked to get everything taken care of
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August 2024 by Robyn Aragon
This Dealership has the BEST service center. Randy was so awesome with communication keeping me informed on my vehicle and was so quick to answer. I'm very happy i got my car here and would for sure recommend it to anyone else, you will be treated great!
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August 2024 by Kaye Jaye
DO NOT WALK, RUN AWAY FROM THIS PLACE!!!! You will get a better deal at a buy here pay here lot. A family member is currently a customer with this location and was provided the highest/most expensive car note possible. I’m pretty sure they believe that my mother and her husband are unscholarly, but little do they know I’ll be done with law school soon and would love to have a chat with their finance department.
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August 2024 by Jamie Humphrey
At first I wasn't really happy to come in on my service dates or for service issues. But, I been working with my go to service advisor Steven and he's been very helpful, attentive, respectful. And provides great customer service. I drive from buckeye AZ to get my car serviced with them.
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August 2024 by logan spiller
Get with Ricky (salesman) and Louise (Finance) to get you exactly where you want to be. These guys made my experience smooth and seem less. 10/10 experience working with these two.
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August 2024 by Karen Pearson
Well i’m a fan of Steven Kendrick in the Service department. Two weeks in a row he has gone out of his way to help with my Arteon. First for a check up (which went flawlessly-thank you all involved). And then i couldn’t get my trunk opened and Steven found the magic button in the glove box. Thanks for the great service and kindness.
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August 2024 by Ciara End
We have purchased to VW vehicles from here and have had a wonderful experience each time. I know what I’m getting and the customer experience and service is top-notch!
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August 2024 by LAH
STAY FAR FAR AWAY FROM THIS SERVICE DEPARTMENT!!!
I wish I could give the service depart a ZERO!
They are beyond HORRIBLE. Twice we have taken our Passat for service and BOTH TIMES have had issues wother later that day or the next day.
When called today when all our warning lights came on it was suggested by the sales mgr thst we should get a new car….what the actual hell??? The car has been well maintained until moving here. The car only has 130,000 miles. VW’s last longer than that and for them to suggest buying a new car is ridiculous.
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August 2024 by Tam336
Dealership called us to come view a car we previously inquired about. We showed up within hours. Once we arrived, they said they actually didn’t have the car and never did. Someone “lied or misled him” whatever. Then, they convince us to buy a car that was out of our price range because of a 2 year/20k mile warranty guarantee. We filled everything out before they let us know whoops its actually only 1 year. Then they made us pay more to get to that 2 years. Sketchy business practices. Be careful don’t let them mislead you.
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August 2024 by Isabella Gonzales
Zero stars if I could. Don’t waste your time here. I came in wanting a particular car and then after test driving and falling in love with it, they told me they couldn’t sell it to me since they had already my the decision to send it to auction. Then they pushed another car on me, which i eventually wrapped my mind around. They asked to run my credit, and I agreed, then, nothing. GHOST. Don’t come here, go absolutely anywhere else. My car search continues.
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August 2024 by Josh Stout
Kevin was a great sales rep who walked me through everything
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July 2024 by Pedro E
Honestly, the workers here don’t have the best attitude. They kind of give off the presence like they’re doing YOU a favor by existing. I’ve had a better customer experience at both discount tire and the drive thru oil change companies. I hate leaving bad reviews but I knew I just had to when I realized how poorly the manager spoke to his employees. As I was leaving, this employee was bringing up a car and the older man who appeared to be a supervisor yelled at him in front of customers. Very belittling. I don’t think I want to support this location anymore. 2nd time here, and definitely my last. I feel bad for whoever works under this management.
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July 2024 by Randy Barcelo
I just wanted to share my experience. I was torn between a 2 or 3 star review, but I also take blame and knew better so the extra star is for me being gullible enough to put myself in this position even after I stated it out loud.
Story:
I have a vehicle for sale on Facebook Marketplace, keep in mind my car is a driver car, fairly hard to find, supercharged and manual transmission, it will go to someone that appreciates the car for what it is. I understand this, I accept this. Its not a quick flip for a dealership. The car is also not a VW but it is part of the VW family, so I figure this may be an exception.
A salesman reached out about purchasing the car and/or possibly working a trade on said vehicle. I responded that it will most likely waste both of our time as I know dealerships tend to low-ball people and know I can sell for more on the open-market, I send over the vin for my vehicle so they can pull whatever details they need and send me their best offer. He responded that my price seemed reasonable, especially if we were going to work a trade. I accepted this (because I do have a vehicle in mind and know they have access to 100s of vehicles) and made my way to the dealership after a 10+ hour work day. I get to the dealership and hand over my keys. After about 30-40 minutes, they come back at almost half my asking price and what the salesman said was "reasonable."
Now I am reasonable too, I am negotiable and understand they need to make money on their end. I believe they need to vet their salespeople, maybe tell them to get off of Marketplace/Craigslist and quit dreaming and writing checks that they have no business in writing.
The worst was not the salesman that brought me in, it was the manager/appraiser that gave me the price. I responded (pretty pissed off at this time) that I knew I was wasting my time going there. Manager mocks my asking price once I tell him...this coming from a dealership that most likely has been adding $5-20k+ markups on vehicles for the last few years.
Overall I was disappointed in my experience. I am still debating about 2 stars as I do feel like someone higher up needs to address the situation and educate persons on proper etiquette when communicating with possible customers.
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July 2024 by Jean Hand
I live in Scottsdale and drive to Camelback VW for their above and beyond customer service!!!