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May 2023 by Bobby Ruiz
Called the Ahwatukee branch after doing business there for over 20 years. Over that time I had a construction loan several mortgages and had always been treated excellent by the various managers over time. Well all that has changed for the worst. I call to inform the bank that I needed to withdraw $7500 in cash. Doing some renovation work and learning the construction people don’t like dealing with the red tape of banks. Now I know why! The teller informed me the maximum withdrawal was 5K unless the manager approved it. I asked for the manager and was told the manager was busy. I asked if I could withdraw 5K and then withdrawal 2K from another BMO Bank. The teller didn’t know. She called me back and said the manager said no, 5K period. I asked to speak to the manager and was put on hold for a half hour with no one picking up. I got to Mesa to my appointment and hung up. No attempt to return my call. I walked into a Chandler branch who told me I could withdraw 5K but could go to another branch and withdraw the rest because it was my money. I have never been treated with such disregard. My wife and I have decided to take our business elsewhere. Especially after reading similar complaints on the same Ahwatukee branch without any resolution. BMO would be be diligent by closing this branch thereby saving their previous great reputation. Thank you!
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February 2023 by Roger Beeler
Inept and irresponsible… I wouldn’t trust this branch with a single dollar. As a longtime customer, suggested my daughter go here to convert her lease to an auto loan. Spent 45 minutes while Kristen V. fumbled her way through their software. She was unfamiliar with how a leased vehicle could be purchased at end of lease. Kristen’s manager came in at one point to help (never acknowledging us). Kristen told us the bank was having a software problem and would call us with a decision the next business day. After multiple days of no contact, we were told the bank’s underwriting department was “busy” during the holidays. Several days later, called the bank to be told the application had been “lost”. We asked if my daughter would see a credit inquiry from Kristen’s actions and BMO could not confirm either way. On DAY 15, the loan application magically reappeared.Taking my money elsewhere. Would not want money with a bank that isn’t capable of a simple auto loan. Went to dealership who got her a far better rate in less than an hour.
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October 2022 by Rick Wrobel
Very slow. Not good at showing any kind of customer service
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June 2022 by William Bieu
This branch is by far the best, i recommend it.
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February 2022 by Brandon Gordwin
I love the branch. The customer service is excellent along with the leadership. I always have a great experience when I go into this branch.
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February 2022 by Albert Harris
The staff there is super awesome they treat you like family, with a ton of integrity , and telling you what’s a good idea and not so hot of an idea. ALL N’ ALL I dig this bank with a shovel!!
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February 2022 by Niecey Smith
This BMO Harris Bank branch in Ahwatukee has the best representatives/ Managers to help you. They are friendly and waiting with a smile. Annalize assisted me in opening a new account She was so friendly and professional, She went over and beyond to get me lending for my business account making sure I had documents needed. She explained the process and the benefit of opening a business account. I would recommend Annalize and this BMO Harris branch to anyone who needs a banking account.
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January 2022 by Mollie Mac
This place has greatly improved since new management. I would avoid this location in the past even though it 5 minutes from my home. Happy about the changes.
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September 2021 by David Pickleball
A good experience with bank.
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September 2021 by don SHEKN
Horrible bank. Just a joke. ATM is always busted
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August 2021 by Dan Yates
Just wanted to say the service by the people currently working at this bank is above and beyond! From the tellers to the bankers to even the branch manager I have always been made to feel welcome and taken care of. They are professional yet freindly and down to earth and personable. And they take care of their customers here.
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February 2021 by Steven Park
This BMO Harris Bank branch in Ahwatukee has the best representatives to help you. Brittney assisted me in making a new banking account for me as I had fraudulent activities on my account. She was so friendly and professional. She explained the process and the benefit of making a Smart Advantage account as well as the paperless statements. I would recommend Brittney and this BMO Harris branch to anyone who needs a banking account from the BMO Harris bank.p.s. Benjamin who works in the front is also very friendly. Whenever I deposit my checks, he is always smiling and in a good mood. This branch has the nicest people ever.
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September 2020 by Danielle Vance
They are extremely slow so if you're in a hurry dont go there. Their customer service is terrible. They are rude and not helpful at all.
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July 2020 by Rueyin Chiou
Tried to payoff the loan. The loan manager gave brief and thought-you-should-understand instruction full of their terminologies. I had to ask her MANY times back and forth to clarify and it’s 3 days late and I have to pay more! When I arrived at this branch which accepted only drive-thru. I had to idle and wait for nearly 30 min then the answer is , “you need to get a new payoff letter!”
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June 2020 by David L
There is a disturbing pattern in these reviews, look for yourself.... I have had multiple issues with this branch. When I was opening my business account here, They shorted me $2000 on a withdrawal out of my personal account, I never got the money, the transaction was done at the teller desk while I was sitting in one of the offices. "They Investigated" and course denied responsibility. Another time I came through the drive through to withdraw 500 dollars, signed a withdrawal slip and they didn't give me my cash. I was sitting there arguing with the teller, where is my cash? "I sent it". That was B.S. I had to wait around the bank for 2 hours while they "Balanced the tellers drawer" finally got my money, but this never should have happened... Every one at this branch needs too be investigated for theft and fraud. I can't believe the feds haven't shut them down yet.
