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December 2023 by Carolyn L.
Been coming here since they opened. Just come here they take good care of you. Had non working brake lights and brought my car in and they fixed it replacing the bulbs and I was my merry way. Have had major work done and bought new sets of tires couple times. These guys really take good care of you!
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November 2023 by Mahasse C.
I bought 4 new tires from Big O then 2 days later it popped tire was defective. I was driving in California. So I had to buy another tire for $284. Also, after Big O put the tires on and new sensor the sensor light stayed on.
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November 2023 by Jon Stephenson
I originally came to this Big O Tires a few years ago because it's close to my house. Now, it's the only place I go for my oil changes and tire needs. The staff has always been friendly, AND they've always had comparable or better prices than anyone else around the area. They also have a clean waiting room with a TV, if you have to wait around for your vehicle to be serviced.
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November 2023 by Joshua Knapp
I want to commend Zack Kellogg for excellent customer service. I wasn't certain if I wanted to return to Big O Tires after not receiving a lot of helpful feedback at my previous visit which was rushed through 6 months ago. But today Zack was very helpful, I have clarity about the condition of my vehicle and that the service given was thorough and thoughtful. Zack even offered to email me a itemized follow-up detailing what repairs they recommended next. Thank you! :)
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November 2023 by Jasmine Henry
The guys at this place are amazing! I’ve been here twice in the last month for tires and each time Zack and Drew were extremely friendly and helpful. I’ve not been a customer of Big-O in the past but my experience here has definitely made a repeat customer out of me!
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November 2023 by James Rumsey
They're pretty straight-forward. Decent price for the services they offer. No pressure and tbey give you options. Going back for an oil change soon.
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November 2023 by Hanna Gibson
Steve was excellent and got me help right away. I wish I could give him more than 5 stars!! Absolutely awesome guy.
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November 2023 by Deedee Myers
I am delighted with the service and personal care and can feel the difference in the quality of tires. Worth the investment. Thank you.
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November 2023 by Josef Patawaran
I had a nail in my car, I didn’t have to make an appointment but they were able to fix my tire in less than an hour! Kudos to Zack Kellogg for an amazing customer service!
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November 2023 by shawn tucker
Great service like always! Been coming here since they opened always a good experience. They always take care of me and my family. Thank you Big O tires!
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November 2023 by Angelita Stewart-Mendoza
This Big O is amazing! All of the workers were kind and made me feel comfortable and welcomed. I would definitely recommend coming to this shop.
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November 2023 by Xavier Rivera
As a 12 year plus customer of Big O Tires, I'm thankful to have a valued employee like Zack helping me get my Scion xb back in working order, despite a misdiagnosed issue, however thanks to the owner, Shawn, everything has been sorted and rectified.If you live local, I'd recommend giving this local Big O Tire the opportunity to fix your vehicle and when you do, I'd suggest asking for Zack.
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November 2023 by Nanette Luna
Let me start off by saying thank you to everyone in retail and customer service. I found a huge nail in the side wall of my tire while coming out of a doctor's appointment so I decided to head straight over to Big O. I was shocked to see how rude people were being to the two men who were there trying to help them fix their cars! I knew that I didn't have an appointment and I figured the wait would be a little longer, which is okay. The phone was ringing nonstop and there were 6 people waiting. One of the employees named Drew looked up and said "thank you all for your patience, we are short staffed and are working as fast as we can. He said if you can't wait we can make an appointment for you to come back at a day and time that fits your schedule." I really appreciated his honesty. When it was my turn he was upfront and said we can't fix this because where it's at and we don't have those tires in stock but I can order it and have it here in a few hours. He called a number of other stores and none of them had the tires we needed. Drew called the warehouse in Tolleson and asked another employee to go and pick it up. I told him that I could make an appointment and come back the next day so that they didn't have to go out of their way. He said no we would do this for any of our customers and most importantly it's not safe to drive on the freeway with that tire. He really took care of me and fixed my tire for a very reasonable price! The whole time he was assisting me I could hear the people behind me complaining. Look, these poor guys are trying to help us. Can't we show them patience and gratitude?I would like to thank Drew and Zach for being such a pleasure to work with and for staying so positive when dealing with so many ungrateful people. I will definitely come back to this store.
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November 2023 by Nanette L.
Let me start off by saying thank you to everyone in retail and customer service. I found a huge nail in the side wall of my tire while coming out of a doctor's appointment so I decided to head straight over to Big O. I was shocked to see how rude people were being to the two men who were there trying to help them fix their cars! I knew that I didn't have an appointment and I figured the wait would be a little longer, which is okay. The phone was ringing nonstop and there were 6 people waiting. One of the employees named Drew looked up and said "thank you all for your patience, we are short staffed and are working as fast as we can. He said if you can't wait we can make an appointment for you to come back at a day and time that fits your schedule." I really appreciated his honesty. When it was my turn he was upfront and said we can't fix this because where it's at and we don't have those tires in stock but I can order it and have it here in a few hours. He called a number of other stores and none of them had the tires we needed. So he called the warehouse in Tolleson and asked another employee to go and pick it up. I told him that I could make an appointment and come back the next day so that they didn't have to go out of their way. He said no we would do this for any of our customers and most importantly it's not safe to drive on the freeway with that tire. He really took care of me and fixed my tire for a very reasonable price! The whole time he was assisting me I could hear the people behind me complaining. Look, these poor guys are trying to help us. Can't we show them patience and gratitude? I would like to thank Drew and Zach for being such a pleasure to work with and for staying so positive when dealing with so many ungrateful people. I will definitely come back to this store.
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November 2023 by Angelita S.
I love that this Big O is under new management. I am so grateful to the guys here. They were very polite and made me feel welcomed. My car was done in a reasonable time and for a reasonable price. I will definitely be coming back!