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September 2023 by Cee Los
Should’ve listened to the reviews, wait time was ridiculous for an obvious tire leak about 2 hours. Just for them to tell me that my tire was fine, & tried to talk to me like I’m an idiot who doesn’t know how cars/tires work? Then proceeded to try to sell me more services when all I wanted was my tire fixed. I feel robbed of time & money on buying the Tire protection plan. I’ve been to garage shops & they instantly fix my tire in as little as 15-30 minutes. I don’t recommend this place to anyone unless you want to wait around for hours just for them not to provide the service you wanted them to do.
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September 2023 by Pat W.
I would like to thank Big O Tires for the awesome last-minute-before-closing service that we received on Saturday, September 16th. We had a flat tire and didn't discover how worse it actually was until we attempted to find a place to get air. Unfortunately, the air machines/hoses at Quick-Trip, Circle K and Safeway were all tampered with (though no fault of their own). Fortunately, we were able to make it to Big O Tires where the service technician, Patrick Roth, assisted us just in the nick of time. Patrick was friendly and courteous. He identified the problem and repaired it expeditiously at no charge. Our experience with Big O Tires was very positive, and It's good to know they're open until 6 p.m.
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September 2023 by Sean N.
I made an appointment at 1pm and it's 3 pm and they still have not even touch my car. I just needed 4 new tires. I would just think if I made an appointment it would be a little more efficient but that's not the case.
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September 2023 by Rowan Bittner
Shout out to Marcus McGriff and Mario Cisneros. They helped me out with my 2008 Dodge Avenger getting it back up and running. Big O might be more expensive than a small garage shop but you get an actual warranty on the stuff instead of going to a backyard shop by a sketchy guy named Jeff who steals your Cabin Air Filter (no joke)
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August 2023 by Tony Stephens
One of the the worst expresses I've had dealing with an automotive place. I was told they don't take appointments for alignments. Came back the following day. Dropped car off at 7:45 am. Car was not even touched by 5 pm went I went to pick it up. I was left without my car for nothing.
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August 2023 by Keep I.
I would give them a Big zerO if possible. This was my second time attempting at getting an oil change at this location because it's conveniently located by my home. First time I scheduled an appointment online, only to arrive at scheduled time to be told that their scheduling system shouldn't have allowed the appointment as they were too busy. No apology, no alternative solution. Their CSR, Mike doesn't belong behind the counter, he is rude, very unorganized and incompetent. Today, I called to ask if there were appointments available, I was told that appointment wasn't necessary for an oil change, to come in and they would take care of me. The CSR today (Joe/Jose?) was friendly, responsive and knowledgeable. Told me there were only 2 cars ahead of me so I decided to wait. Mike must have been at lunch, shortly after he returned it got busy. I watched as they pulled technicians away from servicing vehicles to check on cars arriving with various issues. Seemed very disorganized and frustrating for the technicians. After 2.5 hours I asked my spouse to pick me up on way home from work. I returned 15 minutes before closing time to pick up my vehicle, it was still sitting in the same spot where I parked it. They hadn't even started the oil change 4 hours after arriving. Yet, vehicles that arrived after mine were already in bays being serviced. Mike said they would get it mine for service, but it wouldn't be ready for another 30-40 minutes. I don't know if there is favoritism for family, friends, regulars... maybe the disorganization, I don't know, but it's not fair to the technicians to have to stay later, and it's a total disregard of their customer's time. When I got home I learned that Brakes Plus just opened down the road and offer better priced oil changes. Also, Hyper Performance has drive- up oil change service and is only a block away. I certainly won't go back to Big O!
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July 2023 by William Nickolas
Had an appointment at 3 pm. Was told that the oil change would take a little long about 1 hour 30 minutes. I was there until close which is 6pm. Complete waste of my time. People were nice. People walked in after me and got an oil change completed before mine. And I had an appointment. I heard the whole conversation from the waiting area. Also as I was leaving after waiting for over 3 hours an employee said about a different customer “man, I’m going home. I ain’t doing them tires F em. He can wait”. And left. But poor service on actually delivering on their service. Don’t know why I even made an appointment. Won’t come back here.
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July 2023 by Dennis Dillard
Dropped car off at 1045 am without an appointment for a slow leak in the tire and a tire rotation. Was told to leave the car and it would be 2-3 hrs before it could be taken care of. I’ve been monitoring the car, and 7 hrs later it’s yet to have been moved. I’m just going to pick it up and take it somewhere else.
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July 2023 by Vincent Solorzano
Don’t have your tire repaired here, my tire repair lasted 2 days. Go to discount tire. They also have really long wait times here.
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July 2023 by Al S
This location is great! I’ve been here twice. One of my tires recently blew out while on the freeway (older tire from another location) and I called them hoping they could work me in despite not having any available appointments showing online. Damontay answered the phone promptly, was extremely courteous and professional and got me worked in. I had two new tires in less than two hours and was back on the road. Thank you and shout out to the guys in the back!
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June 2023 by Dana palomares
Never again, they do things without consent. They try to bully you into walking away. Poor business practices. The manager Jose is condescending and is a poor representation for the brand. He has no customer service skills and will flat out lie to push the mistakes off him and his staff. How he has made it into management is astonishing, they should be embarrassed to have someone like him as the manager representing big O
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June 2023 by Elexis Haven
Super nice guys, all worked well together! I was greeted and helped right as I walked in even with them being busy. And I was in and out in less than an hour. Thanks guys ??
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June 2023 by Zachary T.
They are thieves and liars. Brought my car here to get the catalytic converter replaced. The salesman assured me that they work with only bolt on parts. Over $2000 later I come to find out they used off market parts and welded them in place. I will never be taking my car to a big O again.
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June 2023 by Danny Serrano
Damontay, Marcus and Garrett up front were extremely helpful and professional in helping me choose the right tires for my vehicle. A big shout out and thank you to all three gentlemen.I can't forget the crew behind the scenes ( Angel Soto) performing the work in the bays. THANK YOU!
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June 2023 by Scott Riffenburg
When I plan properly and make an appt, they ensure timely service and great service. Shout out to very clean men's room and the lounge always stocked with cold free water.
