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June 2024 by Thomas Carter
Would not go back there again... Very rude ...
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June 2024 by Jenny Harris
Jade exactly what I was looking for at a great price. I would recommend them to anyone
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June 2024 by Jose Mejia
Good service.
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June 2024 by paul michael
Try calling your local Best Buy store to speak to someone there. You get transferred to a call center overseas, and they refuse to transfer you the office you are calling in regards to. Everything takes ten times longer. If you ask to speak to a manager at the call system, they put you on hold and or/hang up!!!!
Best Buy: your Facebook page is littered with your awful customer service system. I just returned a $3000 purchase because I couldn’t reach anyone at the store level.
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June 2024 by Craig Gibson
New phone... Had it working in 10nmins
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June 2024 by Fuad and Sarah Habash
i have bought three appliances and I have paid for professional install. They use a 3rd party contractor to install the equipment, they installed 2, and they could not install the dishwasher. They did not give a reason and they did not even leave the kit that I bought. The service man that came to our house said that they will contact us. 3 days passed and no one contacted us. I called best buy and after I was forwarded to the right person, the agent was apologetic and said that she will send them again to connect the dishwasher, the earliest appointment was in 3 days. I told the agent, that my wife is overseas and her phone won't be reachable so use my number since I am still in town. I get a phone call on the intended day of the second appointment and they told me that they have been trying to contact us but no answer and apparently they were using my wife's number. The guy who called me was his name was Tyron and told me that the team has changed their route as "my wife didn't answer". I explained to him that I have told the previous agent to use my number. I told him that I will be available at the house and gave him clear instructions and said, please contact me again when they are on the way. I did not receive a call back. 3 hours later, I call geek squad support and a junior call center answered and she told me that they didn't go to my apartment because they did not have the equipment needed. I told her that this is unprofessional and I asked for the refund for the services that I paid for which were not done in addition to the Kit that I bought and was not left at my place (170$ + 25$ for the kit). She could not refund me. I asked her that I want to speak to a manager and she declined. So I ended up going to a best buy branch where I was welcomed by the manager at the front door and I explained to him the issue, he forwarded me to one of the employees. The employee spent almost half an hour at least bouncing between agents to find the right agent to solve my issue and finally got hold of someone who was a "manager" and asked her if she could explain to me what's going on. The manager told me over the phone that we were missing a part that we were supposed to have for the installation. I told her "how am I supposed to know which part, and how come bestbuy provides an installation service without being prepared for it." I reiterated the fact that this is the second appointment and at this time, they did not even show up and I received no phone call about their decision not to show up. She claimed that i wasn't at the house while I clearly told Tyron that when they are on the way, I will make my way back to the apartment. I then said that this is not acceptable and very unprofessional and all of a sudden I discover that the manager hang up the phone.
I was very frustrated and i told them, I am requesting a refund for the service that I paid for and the kit that I haven't received and the local agent at best buy said that they cannot refund me since it was part of an order with multiple items. I told him that this is ridiculous and unfair and sort of a scam. He called in someone else to help and after half an hour, they only refunded the service 170$ and said that they cannot refund the kit nor they can give me another kit and they are not responsible for the 3rd party service that geek squad hires to do the installation.
This installation was supposed to be for a rental property that I own and I already had 2 bookings that I had to cancel because of this issue. I have spent more than an hour at best buy waiting till they finally refunded me the service. You would imagine how much time I spent in phone calls before I even went to best buy. I have tried to reach out to supervisors to file a complaint but I failed and I am dissatisfied with the customer service. I would have been better off if they told me from the beginning that they cannot provide such service than waste all my time running around and waiting to di
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June 2024 by Shelly Allison-Spears
Service was slow when we arrived.
But with a wave of the hand we received service and the kid was pretty cool. Very knowledgeable & friendly. We found what we were looking for +. We would shop here again. Thanks for your help Best Buy.
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June 2024 by Mark K
Went there today to help my mom replace her dead iphone. Sebastian was our salesperson. I'm a tech pro and have dealt with dozens if not hundreds of tech salespeople over the past 25 years, and I can honestly say, Sebastian ranks in the top 1%. Listened to what we needed, made great recommendations and helped us migrate the phone over with Verizon. In and out with the phone working great in about 45 minutes. Excellent service, Sebastian and thanks!
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June 2024 by Miguel Flores
5stars. Friendly service. Really helpful. Will b shopping here again.
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June 2024 by A. Moore
It is a treasure hunt in this place, where you can find great deals if you are patient enough. We stop by every now and then look for specific items that we are planning to buy anyways, however we first check if they have it here without having to pay full price
Then we stroll around the store to see what unexpected finds we can get
Staff has been friendly and helpful most of the times
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June 2024 by Nagaraja Shivarama
Good electronics products there. Staff are very cooperative
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June 2024 by Debbie DAVENPORT
Printer ink... I can always count on Best Buy.. ?? ??
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June 2024 by Anita Pifer
I love Best Buy! My Kia kept getting broken into so I had a new alarm system installed here. Mike took great care of my car and everything works wonderful.
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June 2024 by J A S M I N A
Went for a quick PC haul and was
greeted by Bao - Advisor, this young
gentleman is a true asset to Best Buy!
*Great Customer Service*
He smiled - entire time, great
communication, patience,
sense of humor, too!
Plus, he went above and beyond
and took his time to show me
everything they have in stock
that wasn't displayed, and
had great suggestions!
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June 2024 by Deborah Campbell Kludjian
Good service !
