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January 2024 by Brenda A
Bad service and they should open earlier
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January 2024 by Rosie Barrera
Worst walk-in customer service.
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October 2023 by Shardaesia S.
Extremely disrespectful, most, especially by the supervisor on duty named Annalisa. She was very pushy and rushed me. The entire five minutes I spent with her and would cut me off as I'm talking and trying to produce the necessary information to her. She acted as if helping me was a problem and refused to except my mobile Arizona ID, not because she couldn't but because she didn't want to just like she didn't want to do her job. Don't waste your time and less you enjoy being disrespected, and given dirty looks.
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September 2023 by Sanaullah Banderkhil
Best best bank
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July 2023 by Carlos Castañeda Vergara
This bank is very good, very fast and very efficient, excellent service, they explain everything very well, the workers are very professional, they have workers who help you in English and Spanish, from the moment you enter you are approached by an employee asking what you need to do and guides you. Recommended
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January 2023 by Nick M
Only one cashier and 10 customers waiting while other people (with Bank of America badge) talking behind. Is there anything you can help us to get outta here quicker?
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August 2022 by Elizabeth Trinidad
This bank was quite busy when I walked in but I still got the service everyone deserves. I wanted to open my son his first checking account. Ricardo C. gave us exceptional service and explained everything to my son. Even showed him how to use the ATM and set him up with the online banking app. Mission accomplished easy day at the bank!
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August 2022 by J Noneya (Soverign)
First off this is the busiest bank I know but I wouldn't bank anywhere else.The staff is great and always have a smile for you even when they have a line to the door and after they have seen you 2 or 3 times they usually know your name and something about you. Which is crazy because they see a lot of different people. If you need a bank this is an excellent location choice
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August 2022 by Hassam Alzaharna
This Branch very often has no tellers. Very inconvenience for us businesses since we have to drive to another branch further away. Something needs to be done, otherwise we're taking our business to the other of the four Banks in the same proximity.
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May 2022 by Larisa Markina
I am working as a Property Manager for KeyStorage. We are using this bank for many years. I did a big deposit today - it was no problem. But I need to exchange big bills to be able provide a good customer service for my customers and no one help me… I spent 20 minutes standing in line to exchange $100 bill for smaller bills but teller Jacky refused to exchange because I did not provide account number!!! When I tried to speak with a manager - she said “just a minute “ and left…. Looks like we can just deposit money with no problem, but if we need something else - very BAD!!! customer service!!!!
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May 2022 by Fany Selen
Why has this place been closed during business hours and no explanation given. Literally no notes or anything and has been closed for quite some time now. Not sure why but it’s wrong it’s showing open when it’s actually closed.
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December 2021 by Vivian Sanchez-Melendrez
My son opened an account and Guillermo Lopez helped set it up. He was amazing! Great customer service and a great representative for the bank. I will return to do business with Guillermo.
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November 2021 by Meaghan Rohrbacher
Do not go to any Bank of America! I opened an account there for the sole purpose of a Direct deposit. They received a deposit and then proceeded to close my account. Then they told me I cannot access my money and they will send me a check in two weeks. This is fraud, this is robbery they accepted my money and will not give it to me! Not to mention I had to wait over an hour and a half on a lunch break to be told I can’t have my own money.
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November 2021 by Ana Arreguin
absolutely the worst Bank of America ever nothing ever works never such a waste of time
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September 2021 by Anonymous
Avoid this Bank location if you don't want to West your time. Last time I went to this location and asked to join my Wife's account with mine and the rude Manager said they can't. She said I need to make an appointment for that and another time I asked to get 8k from my money but they said they can give me only 5k. every time they denied my services I was going to 43rd and McDowell and get everything I needed.
