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February 2024 by M K
Staff is rude. Line was backed up and there was a teller that looked available. Asked the lady that was directing the line if that teller was available and she said “I just told a client that his computer was down so if you just give us a moment…” so I said”if you told someone else how was I supposed to know?.” And she said “if you weren’t listening when I told the line then oh well.” So I asked if she said it in Spanish, because I wouldn’t have understood because I speak English.” And she scoffed and rolled her eyes at me. It was an honest question. I wasn’t trying to be rude but was disappointed by her attitude and utter lack of professionalism. Also the windows are disgustingly dirty. Go somewhere else if you can. Anywhere else.
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January 2024 by Laura Carmen Vázquez Menéndez
The service provided by the staff is excellent! But the only problem is that the branch is small and people accumulate!!!And then 2 or sometimes 1 ATM only works! They should fix those ATMs!! People line up inside and collide with the people at the entrance to Fry's!!! Fix the ATMs!!!
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January 2024 by Luz Estrada
Everybody was really nice I actually use the ATM on the outside is like a R2
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December 2023 by Estrella Rome
This is the slowest bank ever you always wait in line over 40 minutes theres only one or two tellers with other employees sitting at desk doing nothing why can't they help get the line moving ? this place is a nightmare
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September 2023 by Shawneen Arvicio
Just an FYI this branch closes at 4pm. It's always packed
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July 2023 by Danna Lopez
Jennifer was extremely helpful and patient with me as I am a first time customer she made the experience extremely comfortable and easy! She did not hesitate to answer all my questions and concerns. Most definitely will come back to this specific location when it comes to appointments!
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April 2023 by Francisco Z.
I hade issues with a deposit I made and when to talk to a rep at this bank, all he did was look at paper and sed o I don't know then I called costumer service and told me the manager could help me clear the check on my account and when I went back in to the bank the manager wouldn't even come see me she sent one of the guys to tel me she couldn't do anything bout it, they don't bother on actually helping people out, worst branch I've being to
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November 2022 by mat loz
went to get saving account the lady did not want to help me making excuses i cound not under stand that her job i ask for another person to help me the manager was very unprofessional she is freinds with that lady i got back in line for 1 hour the manager was passing people in front of me just because i wanted help from another person this how they threat new customers humble hard working people they make there own rules
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October 2022 by Alan Simpson
Crummy lady teller knew she could cash .y payroll check but chose not too.
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October 2022 by Shawn Moore
This is the worst BOA ever they don't have any respect for their customers.
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August 2022 by Edith Fabian
This the worst bank ever !!!! They never answered the phone !!!! They have you wait and they don't resolve nothing !!!!!
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July 2022 by austin vernon
It says your bank was going to be open for Juneteenth and that it was confirmed by the business three days prior. However, I head down there and its locked up.
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April 2022 by Only T.
Worst Filthy Dirty disgusting bank in Phoenix - I hate coming here - the ppl who work here hate their jobs - Bank of America should be utterly ashamed to run such a total garbage location.
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April 2022 by Gaby Lamarque
Worst bank you can go to they take forever, super slow it’s always packed and their cash advance never works!! They never answer their phones either
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April 2022 by Andrea Ramos
I love this bank #1 they hope me get my money back from chase back i don't lke chase bank
