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March 2024 by Alice B
The worst phone tree AI hell. It's impossible to get through to a human. Called to report a fraud. Never got through.
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February 2024 by Brent Stogdill
I received a random $2 check in the mail from Bank of America with no explanation and no contact information. I do not even have an account with them.I found a number to call and the automated system would not put me through to an "associate" because I did not have an account number. Ridiculous!
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February 2024 by Linda Shelley
I r’cd a check for a prepaid card I don’t have. I was Trying to call Bank of America to speak to someone, a task impossible without an account number. After trying repeatedly to get past your automated system I know one thing for sure, I will not be banking with Bank of America in the future. I prefer a more people oriented organization's. Seriously terrible service.
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December 2023 by Mike Nauer
Never answer phone
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July 2023 by No N.
Bank of America stole our home through fraud. As a result, my partner of 26 years died. Thanks Barry from Buckeye Road and your fraudulent loan modification scheme. It's been eight years now since Tim Ketchum died and I still blame Bank of America for what they did to our family.
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March 2023 by Esmeralda R.
No they are not a bank for America they are to stupid and hire idiots that hang up on you if they don't like your attitude
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November 2022 by Evonna Munoz
ATM ACCESS IS ONLY FOR EMPLOYEES AT THIS LOCATION
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August 2021 by Nicholas M.
A place where dreams go to die.
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June 2021 by Douglas C.
I'd give them a minus 100 if I could. Bank of America has the worst customer service of any bank that I have ever dealt with in 50 years. There is no way to reach anyone by phone without wait times over 30 minutes, if ever. Website is pretty worthless. You cannot reach any branch, and when you do reach someone at their call center, they never follow through. I have accounts with Chase, Wells Fargo, and Citizens Business Bank and all are easy to contact and very responsive. Even trying to close an account takes an act of congress. When I paid off my mortgage, it took over 6 months and many phone calls to get a confirmation letter, and they normally won't send you one!!
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June 2021 by Jenya Kruglyansky
I would like to thank Lucinda Lanigan-Lomeli for outstanding customer service, professionalist, care and support she has offered to me. She made my experience with Bank of America efficient and stress-free. Lucinda deeply cares for her customers and their satisfaction. She is a true asset for the company!
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December 2019 by Javiet Tapia
They didnt want to pay me 34 hr for not doing anything so I quit who needs 22 ?
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October 2019 by •
My mom works here, so thats cool. The buildings also look very nice. Never been inside before but I can imagine it's very modern and sleek. Please correct me if im wrong ?Sorry I just saw this is for employees only.
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July 2019 by Rob Money
rude n no help EVERYTHING IS CALL CUSTOMER CARE.....
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June 2019 by shay lɪkes stuff
My mom works here, so thats cool. The buildings also look very nice. Never been inside before but I can imagine it's very modern and sleek. Please correct me if im wrong
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May 2019 by Amir Moshaee
Love BofA and so proud to work for such a great company!
