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August 2024 by Don Wiechers
I was happy with the transaction. car seems good and the shipping was great. as represented for sure. thank you
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August 2024 by Elvis Lefkoski
***** SCAM ALERT - BAIT & SWITCH *****
On 8/8/24 Arizona Best Cars, via Arthur (salesman) and Mike (finance manager), straight up SCAMMED me out of $500. I put down $500 to temporarily hold a vehicle that Arthur assured me came with a manufacturer warranty, Arthur emailed me a form to sign telling me that if I wanted financing, I would need to fill it out so they could get rates. After I texted him asking if this form was necessary and I didn't want to rush into anything, he called me. While on the phone he let me stay under the impression that my deposit was refundable even though I had just messaged him that I didn't want to rush into anything. He stayed on the line with me the whole time I was filling out the form, knowing at the end that the deposit was not refundable. He let me stay believing that my deposit was refundable while letting me to sign a form that said the opposite. When Mike called back he tried adding $3,195 to the car for an extended warranty because what Arthur originally told me was a lie. When I said I was no longer interested, Mike said the deposit was forfeit regardless of what Arthur told me. That's the kind of business you can expect from this place. BAIT & SWITCH
I'm filing a complaint with the following entities and I suggest all who get scammed do the same.
Attorney General of Arizona (AG of AZ) - Handles consumer fraud and deceptive business practices. Can secure a refund and even revoke their dealership license.
Attorney General of Pennsylvania (AG of PA) - My home state; handles consumer fraud impacting Pennsylvania residents. Contact your state AG. Can help secure your refund.
Better Business Bureau (BBB) - File a complaint to record in their internal Databases.
Federal Trade Commission (FTC) - Your complaint will be added to the Consumer Sentinel database, which is used by law enforcement agencies across the country to identify patterns of fraud and take action.
Federal Communications Commission (FCC) - Handles complaints if the fraud involves deceptive communication via phone or electronic communication. Especially relevant if they used phone calls or texts to mislead you. They can fine the dealership and add pressure to resolve.
Department of Justice (DoJ) - Handles cases involving fraud, especially crossing state lines. Can initiate a criminal investigation.
Consumer Financial Protection Bureau (CFPB) - If the fraud involved any aspect of financing e.g. deceptive terms or financing arrangements. They can order the dealership to refund your money.
Your State Representatives, Congressional Reps, and Senators, can advocate on your behalf.
After that I suggest you go to the following review sites to tell your story and support other victims with thumbs up: Cars, Google Maps, Yelp, Consumer Affairs, Dealer Rater, Car Gurus, Edmunds, True Car. Find a car they are selling click a link to their page and review.
These local AZ news stations have the accounts of myself and other victims of Arizona Best Cars. Please reach out to them: KSAZ -FOX 10, KPNX - NBC 12, KNXV - ABC 15, KPHO-TV CBS 5, KAET - PBS 8, KASW - Arizona 61.
Then hit their social account at FB and speak out on reddit in the r/ phoenix community.
Update 8/29/24** Boris, the owner, contacted me and apparently recorded all our conversations. He says I never raised a question of deposit being refunded while on the phone with Arthur and filling out the form. I didn't think I needed to after I just messaged him "I want to sit on it overnight", and "I can't make a rash purchase". Instead, via omission, he let me stay ignorant and set me up to fail.
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August 2024 by Jessica Richburg
My husband and I had an exceptional experience working with Menacham at Arizona Best Cars. From the moment we walked in, he made us feel welcomed and valued. Menacham is incredibly knowledgeable and took the time to understand exactly what we were looking for. He guided us through the entire process with patience and transparency, ensuring that we felt confident in our decision. The level of customer service he provided was top-notch, and we couldn't be happier with our new car! If you're looking for a stress-free and enjoyable car-buying experience, I highly recommend Menacham and the team at Arizona Best Cars!
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August 2024 by Lilyana Ilyabayev
Arizona Best Cars made my dream of owning a Tesla Model 3 a reality! The car was in great condition, just as described, and the price was very competitive. The sales team was knowledgeable about the features and even helped me understand the ins and outs of owning an electric vehicle. The entire process was seamless, with no pressure or hidden costs. I couldn’t be happier with my purchase and highly recommend Arizona Best Cars to anyone looking for a premium vehicle!
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August 2024 by Osant Ilyayev
I was referred by a friend and I am very happy that I chose Arizona Best Cars. They helped me pick the right car and gave me phenominal finance options. I highly recommend Arizona Best Cars. Arthur, Albert and Michael are super helpful and did an exceptional job!
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August 2024 by Michael Suleymanov
Absolutey love Arizona Best Cars! Vehicles are all in great shape and the prices are out of this world. Highly recommend these guys! The finance options are suited for all credit situations.
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August 2024 by Yasha Addes
Came down all the way from Los Angeles. Friendly service and the whole team is amazing. Highly recommend Arizona Best Cars.
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August 2024 by illy x
Menachams the man!
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August 2024 by Frank C
My wife and I purchased a 2013 model S that we really like and enjoy..We recently noticed when balancing a rear tire that there were tire cords showing in the inside of tire something you can't see from the outside discount tire noticed the same on the passenger rear tire as well ....I brought it to Alberts attention and he went ahead and replaced it with 2 new tires ...Albert is a fair person and is always willing to work with anyone ... We left a 5 star rating in the beging when we bought our model S ...if there was a 10 star rating we would of given it..Thank you Albert for being fair and taking care of the situation ...we will continue doing business with Arizona's best cars in the future..
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August 2024 by Ely Shimunov
I recently had the pleasure of working with Menacham at Arizona Best Cars, and I couldn't be happier with the experience. From the second I walked into the dealership, Menacham was incredibly welcoming and knowledgeable. I was a bit nervous with the whole process because of what you hear about car salesmen & car dealerships, but Menacham made everything smooth and straightforward.
He went above and beyond by securing a $4,000 tax credit towards my down payment, which I did not even realize was do-able!. On top of that, he managed to get me approved as a first-time buyer at a 9.99% rate! Unbelievable
Menacham answered all my questions with patience and ensured I felt confident every step of the way. If you're looking for a trustworthy and efficient car salesman who will work to get you the best deal, Menacham at Arizona Best Cars is your go-to person. Thank you, Menacham for making my car-buying experience exceptional!!!! :)))
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August 2024 by Stella Aronov
Arizona best cars has a good variety of cars, I love how professional they are, they did an amazing job getting me a good deal on a car I was looking for, I’m absolutely happy with my purchase, willing to get another car for my teenage son. Absolutely recommend this place
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August 2024 by Pinny Maksumov
Thanks menachom, for leading me in the right direction when it came to choosing my new car
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August 2024 by Luis P. Rubio Lopez
Mike was super helpful and made the whole car trading process extremely easy and made sure all my questions were answered. Highly recommend to anyone especially going through Mike
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August 2024 by Natan Uvaydov
They have good cars and prices are great. Place is clean and people are really professional
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August 2024 by Alex Kislev
Thank you guys for providing an awesome buying/service experience.
Best prices guarantee!!!!
