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March 2024 by Aurora
First off, I don't usually write reviews for business but this visit today made me write it. So I walked into my appointment early and the receptionist was friendly but when I got taken back it was different. The assistant was rushed and acted annoyed and irritated when I was having trouble reading the chart. His demeanor was rushed and angry. The visit was unwelcoming and unpleasant so I don't recommend this place for their poor customer service.
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February 2024 by Rip Rida
I came in with my glasses screaming SOS!!! the staff here really took great care of my situation. I truly recommend going here for your eyecare. Plus the prices are always great. Thanks again ladies. You made my evening.
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February 2024 by Barbara Alvino
I have come here for several years. I've never had a problem with my glasses or the staff. I've worn glasses since was 9 years old. Trust me it's a long time!
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December 2023 by Qian Wilcox
I work in the medical field and found your facility neat and clean! First impressions are important! I was served by Mona - she was obviously very knowledgeable and customer service oriented! I would highly recommend her to others! Thx!Robert Wilcox
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December 2023 by Kim Zamorano
Love this place, the staff is amazing. Very nice, especially Francis!!! Francis made the whole experience great!
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October 2023 by Paris Caleb
Just received my glasses October 6th and im almost 100% positive that my prescription is wrong I can no longer see up close when wearing my glasses and far away serves me no purpose I had to schedule another eye exam
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October 2023 by Vivian Dailey
I had a great experience, at North Mountain Village, Phoenix, AZ. The staff was friendly and professional, helpful. My eye exam went by very fast. Doctor went over my results, asked if I had any questions and yes I did Doctor answer everyone, and explained everything, he was very helpful and made some recommendations. Time to choose my glasses. I was greeted by Malek I looked around chose a pair of glasses. I told Malek I only wanted one pair. I told him it would be to much for 2 pair, He asked if he could do a break down of the costs for 1 pair, and then cost for two pair go over it with me. He did just that and to my surprise after going over everything. With Malek's help I was able to purchased the 2 pair and he saved me some money. also spending the time and going above and beyond for us.. My husband and I told Malek how we appreciated, his help, spending the explaining everything going above and beyond for us. He gave us excellent customer service, he is very helpful and knowledgeable and professional, nice gentleman. We recommend this store Thank you.
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September 2023 by Kathy M.
Such a hassle just to get your eyeglass prescription on paper without buying their glasses. After several phone calls and two trips, I finally resorted to having them mail it to me. Such a waste of time on the phone and taking time out of my day to drive down there only for them to keep giving me the wrong prescription. I do not recommend this location.
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August 2023 by Gabrielle Kalani
Best experience ever at 35th and Thunderbird. Scheduler Roman and Sales Asst. Charlene and the doctor were all very professional and knowledgeable.
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August 2023 by Juliann S
I came back in today to have my glasses straightened. I was pleasantly surprised. I have a warranty and I was ordered a new pair. So happy! The staff was very nice.
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August 2023 by Yanet Rodriguez Labrador
Angela is great. We want to thank her for her kindness, knowledge, and patience with our family as we learned all the options available for our glasses. I appreciate all of the time she spent with us answering our many questions.
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August 2023 by N41ly0 F31i8
The employee who goes by the name of Angela was amazing! She explained everything in detail, didn’t complain, and treated my mom and I with much kindness!
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July 2023 by Delia Halpern-Graser
I went to the location on Thunderbird. The exam was less than 5 minutes. I don’t feel like my eyes were even properly checked. Once I picked my frames he didn’t tell me the options for lenses, just told me a flat price and pointed me in the direction of the check out. I was told multiple times that they would fix the nose piece on my old frames and they did not. The service overall seemed very disinterested.
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July 2023 by Lana V.
It went pretty quick and was not bad. The staff were nice. The small older blonde lady who signs you up for the glasses can come off as kind of rude and dismissive but maybe she was just having a bad day or was in a rush, everyone else was nice tho. The eye doctor dude is hot though so just be prepared for that. It's kind of distracting.
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June 2023 by Rikki Luna
Was a great experience. All staff members and doctor were really nice and caring. Very helpful and encouraging.
