-
March 2024 by Stephanie Catrone Tucker
I arrived a few minutes late for my appointment, which was fine they weren't too busy. I was there to get the 2 pairs for $79.99 deal, and I was paying cash. I started looking at frames right away while I was waiting for my eye exam. There was only one rack of the frames that you have to choose from in order to get that deal. I looked at all of them, including the more expensive ones. Then I came across their clearance frames and actually found 2 pairs that I really liked because I was struggling to find any. They had them marked for $29.99. When my name was called, I went got my eye exam. The doctor was nice she answered my questions, and it was quick. Once that was done, I went and grabbed the frames I had set aside. I took them over to the woman who was going to be helping me, and I sat down. I asked her since I wanted 2 pairs that were only $29.99. How would that affect the price? She said it didn't matter that they were marked down to $29.99 they were going to charge me $69.99 for them. How is that right? If their going to charge me $70 for a pair of frames that are marked $29.99, why have a clearance section at all? I was finding their pricing very confusing for the different lenses and whatnot. The woman who was helping me did nothing to clear up my confusion. I was interested in getting possibly bifocals or a pair of transition lenses. I was interested in a warranty and getting a scratch protective coating. I ended up not getting anything but what you get with the $79.99 deal. I left there feeling disappointed. I really hate that. Especially when I know these are the last glasses I'm going to be buying for quite some time. She acted annoyed by my confusion and that I asked the same question more than once, but she never explained it so I could understand. I'm not stupid, so I really hate being made to feel that way. Next time I'm going somewhere else. I don't care if it does cost more. If you just want the $79 deal and nothing else and aren't picky about the frames, then sure, go here. It's quick and the doctors are nice. Otherwise, I'd go elsewhere.
-
February 2024 by Mark Renfroe
I'm always nervous going to the docs dentist etc. This visit was extremely comforting I felt like I was in great hands super professional and informative. I want to thank DR. Olin very much the experience made me feel like she really cared for the health of my eyes ? ? I wish I could make her my permanent eye doctor!!!
-
February 2024 by Kimberly Juncker
My experience with America's Best Contacts & Eyeglasses was stellar. I've never worn glasses before so I was totally clueless, all I could do is tell them what I was experiencing with my eyes.Every step of the process was explained to me,the staff were very professional,and friendly.I love my glasses.
-
February 2024 by Monica Aparicio
The physician was awesome and straight forward. Very professional. Staff was very patient with me as I could not decide on frames. I will definitely come back as a patient here.
-
January 2024 by Truth
Doctors are genuinely nice but front desk staff are a bit aggressive and lack customer service friendliness. You can tell they don’t want to be there.
-
December 2023 by esteban alaniz
today I had to go back for a copy of prescription and ask questions about my prescription because script didn't feel right.Daisy was my csr and she helped me with pricing and all that I was missing on my lenses and documented all that was needed to replace lenses on the 30 day replacement.I had no idea there was a time period and I thank you for her being a employee who cares and wants to help others. I'm 47 not very many people go above and beyond today and just wanna get by!!!!!!!!!please recognize Daisy's efforts to making a difference..last name spindler if you need to check on script.
-
December 2023 by J C
America's Best is the best!!! This business is amazing The best service I've ever had,! The Dr is top of the line I took My friend in for an eye exam and the eye doctor did a thorough exam and checked his eyes throuly and gave him the best attention and advice and recommendations! I don't recommend anyone unless it's the absolute the truth I highly recommend America's Best contacts & lenses
-
December 2023 by AronNes Akenaten
I’m so thankful. I’ve been a client of this location of America’s Best for more than 3yrs. They’ve always been helpful when I come in. This time around, I’m really grateful to Sonya for fixing my glasses. I just want to say, you have an angel working for you guys! Thank you again Sonya for helping me today!
-
December 2023 by Karen Varela
Just wanted to leave a 5 star review regarding Daniel the store manager. He has always been super helpful and all about helping you get the best deals you and get. Thanks Daniel again for your help!!
-
November 2023 by Lonna W.
The customer service here sucks & they have stank attitudes. I will not be doing business with this location ever again. I contacted this location to place an order for contacts and the representative was rude, rushing me, and not informational. She sounded like she didn't know her job. I've been doing business with Americas best for over 6 years and never had an experience like this. To anyone reading this post visit the locations in Scottsdale, Tempe, and Phoenix location on thunderbird. They won't disappoint. For this location get it together or hire people who actually care.
-
November 2023 by Sijad Al Hisnawi
Dr. Olin ,Bree. also, the assistant manager, Sonia I really love their service with their big smile. Really appreciate you guys. You guys made me feel safe and you guys please thank you so much. Appreciate you guys time.
-
October 2023 by Kyra Schultz
Friendly and professional staff. Very patient during my eye contact class and they let me choose a child frame so I finally have glasses that fit ?. Being able to look down while changing patients or drawing labs worry free of them falling off my face is such a relief and will make my job so much easier. I highly recommend this location if you want kind and functional eye care.
-
October 2023 by Cristian Hernandez
Everyone is very helpful and nice. Mr. Daniel was very compassionate about the fact my first review was a lie. I would highly recommend this place. Mr. Daniel also teaches how to put contact lenses in a way that I have never seen before, very thorough. The ladies I've interacted with are also very polite, attentive and helpful! The optometrist was also very knowledgeable and polite and he worried about me when I had my prescription changed and I could see to walk home!
-
September 2023 by Jessica Abeyta
Daniel really went over and beyond… ankle is fractured and driving left foot (I have no one else to help) glasses are ready and he came out to car to help me and adjust glasses …….Thank u!!!!!!!!!!!!!!!!!!!!!!!!!!! Daniel is the definition of PERFECT CUSTOMER SERVICE:)
-
August 2023 by William Nalley
The sales lady there tried to scam me with a stupid warranty.. Pay attention..
