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April 2024 by Trenton O.
I visited over the weekend April 6. I was greeted by a wonderful salesman (Congolese), we made small talk over the African continent. He got some information. I had my own financing. I told the salesman I would possibly make a visit there on Monday. The salesman goes away then comes back is the sales manager, he is pushy and behaved as a controlling person. Semi demanding that I show up. I left and thinking of not showing up again after that weird experience. I began receiving multiple phone calls on Sunday, I was driving home after I purchased another vehicle.
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April 2024 by Maria K.
Update! STILL NO VOICE TO VOICE FROM ANYONE IN MANAGEMENT TWO FRAUD FILLED WEEKS LATER AND NO TETURN IF MY MUCH NEEDED 2500.00. The GM ( the real one apparently) had his assistant Emily call me to set up a face to face meeting. However as I spoke with her for the second time explaining that my father who's a cancer survivor and sickly it's hard for him to travel around and much less go to a dealership 45 miles away that forged his signature and ripped of his daughter for 2500,00 couldn't we please do a video call and I was happy to go down there to show the proof of text messages etc showing that we got scammed. She then called me back and stated the GM Kevin absolutely had to have my dad there in person. I'm just in awwwweee how a company can do this to so many people and get away with it. I will not stop until this company is exposed for their unethical conduct and ripping its own locals off! They are obviously desperate for commission but long term this is absolutely disgusting and saddening that a local company with a terrible name continues to do this. I'm attempting to convince my father to go in with much resistance and hoping they will do a video call or reimburse my 2500.00. I'm now 500.00 in late fees for rent because of this situation. Furthermore 160.00 towing fee, 69.00 Uber ride to drop it off again and lost wages at work. This has continued to cause so much stress in my household and with my cancer ridden dad. I continue to give the opportunity to them until Tuesday this week to do the right thing. I pray they do. Another update the lady that scammed me. CAM AND FORGED MY FATHERS NAME ON DOCUMENTS STILL WORKS THERE!!! THAT FLOORS ME!!! BEWARE OF CAM AND CEASER THEY WILL CON YOU AND They WILL STEAL YOUR MONEY AND NOT BLINK TWICE!!! I WAS ASSURED MULTIPLE TIMES IF I DIDNT LIKE THE VEHICLE I COULD RETURN IT ONLY TO HAVE CAM LYING TO MY FACE AND ACTING AS IF SHE WAS SICK FIR DAYS TELLING NE TO BRING THR CAR THE NEXT DAY ABD THE NEXT DAY. And then FINALLY TEXTED BACK SAYING AZ HAS NO COOLING OFF TIME. WHAT IN GODS NAME GIVES THEM THE RIGHT TO RIP PEOPLE OFF FOR HARD EARNED MONEY AND DELIVER A PIECE OF CARP CAR THAT YOU NEVER AGREED TO AND STATED SAFTEY CONCERNS AND THEN NOT RECTIFY THE SITUATION. This company has a reputation so please if this HAPPENS TO YOU CALL THE AZ ATTORNEY GENERAL AND MAKE A CASE AS WELL AS THE BBB AND NISSAN CORPORATIONS. They stated that if they have continued complaints they will act on this franchise!!! Also, don't be dumb enough to go here but if you have GET A LAWYER!!! You'll need one for these scam artists!!! I'll update the reviews I'm posting everywhere on Tuesday. I'll also attach pictures of the incorrect odometer reading as well as forged documents. STAY AWAY FROM THIS business !!!ESTABLISHMENT !!! Our situation wasn't even good enough to get a call back from the gm trust yours would not be either!!!!
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April 2024 by Dennis A.
I have to say I've always had great service and professional courtesy. Phil B.,(service advisor) goes above and beyond expectations. I bought the car at ABC in 2018 and always have it serviced here. Past experience with Cisco L., was great and now Phil B., had never skipped a beat with quality of service. When I'm out of state only oil changes and tires are at Firestone but all other services are done at ABC. I appreciate mechanics and service properly caring for my vehicle. I've never had an issue repairs are always done correctly.
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April 2024 by J J.
I had a negative experience w/ ABC Nissan. I came in to test drive a car and the salesperson asked me if I wanted to talk numbers. I stated no as I simply wanted to see how the car drove. She checked with her manager and they stated I couldn't test drive the car. What kind of dealership doesn't let polite customers test drive their vehicles? When individuals shop for cars, they don't want to be pressure-sold - they want to try something out and compare it against other choices and make their own informed choice. What if they drove the car and didn't like it - why would someone want to talk numbers about a product they are not interested in? Do NOT come to this dealership and give them your business if you're interested in a Nissan - go to another Phoenix dealership that is more helpful to the customer!
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March 2024 by Resha H.
I feel I was rushed.. I was only given certain options and every time I asked a question I got a rushed answer. The man was literally like ok do you like this one or this one and then when I'd say oh what about this one he would say no how about these two.. I couldn't even really look. Then I find one and we agree on the price for them to tell me it was sold already after I hit the big bell and everything smh.. It's like they were in such a hurry just to get you to sign. Long story short I do not like my car it's small and inconvenient. Now I am stuck with something I don't love like I did my old car. I won't buy here again def going elsewhere when I'm out of this.. not to mention the website literally says you have a 30 day return policy but when you called you're told not in the state of AZ ok then take it off the website. Go somewhere else and do not let them rush you! Take your time and get something you love not just a good deal! I thought it couldn't get any worse after Midway Nissan but I was hopeful because it was the easiest place to get a car considering my situation. Lesson learned look elsewhere. All of Nissan has a problem. Oh to add to this I just found out the lied to me about the cost of my loan as well as the interest rate. Yeah lovely folks here.
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March 2024 by Tavona Taylor
Eddie was great ? also a great person he will talk your ears off with stories but he is fantastic ?? very satisfied
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March 2024 by Edna Alvarez
I've been putting off taking my car in for the recall, but I am glad that I went to ABC Nissan. I was fortunate to have Scott answered the call. He was kind and very knowledge. He got me right that weekend when I call.From the moment I pulled up, he was ready to answer any of my questions and make sure I knew what to expect.
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March 2024 by Michael C
I was greeted immediately upon arriving at the shop, and Austin was careful to explain all the services and costs to me in advance. The work was done quickly and right the first time. I always feel like I matter to the staff here, which is why I keep coming to ABC instead of the shops nearer to where I moved since purchasing my vehicle here. It's worth the extra drive.
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March 2024 by Samuel Gomez
Great customer service made me feel like family great team all around big shout out to Xavier Valencia and bear Robert's for all the attention and help very detail helpful and informative thank you guys ? ???
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March 2024 by Maribel Lopez-Neri
I made an appointment for an oil change. Upon arrival, Austin greeted me promptly, walked around my vehicle and provided recommendations on additional services based on the mileage/age of my vehicle. I appreciate that he was not pushy, but informative. My vehicle was ready as promised and my experience was exceptional!
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March 2024 by annettegarcia1
My last two visits have been exceptional.
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March 2024 by amelia armijo
Eddie, very professional on his work.
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March 2024 by Bunny Coleman
I have always had quality service from ABC Nissan.
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March 2024 by Maxwell Risi
Maggie is the worst representative. She is cold hearted and racist. Never answers her phone as well. Steer clear of this dealership
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March 2024 by Livan C.
This dealership was all good at the beginning BEFORE key word BEFORE I bought the vehicle, afterwards they don't care about you! Trust me when I say that. I purchased a used vehicle and it had a dent and the front bumper was lifted off a little and they agreed to fix it. I have been contacting them to set up an appointment ever since and they give me some bs excuse that their manager ain't there and so on. Unlimited excuses, sales manager Jose M. Is the individual who agreed to call and set up an appointment and never did. And Eugene is one of the sales person that "helped" me which he has been telling me the same bs that he was going to get back to me set up an apt and never did. I would avoid this dealership they're horrible all around! Also, when they tell you they can't give you a certain price or that you have to give down it's bs! They were asking me to give 1k down and I gave 0 down and got my monthly from 510 to 425! Don't believe the lies they feed you! Worst dealership in Arizona, maybe the whole country!