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November 2023 by Dell Hinton
Been with AAA for 9 years. Had to have a new battery replaced. After installation Orlando took my money and split. When I got in my car to run some errands, my dashboard was lit like a Christmas tree. I went to the AAA garage on greenway and 40th street to see if they could reset. The manager came out telling me I didn’t have an appointment. I told him my issue, which he could care less, and without even looking at my dash told me I had to take it to a Honda dealership. There wasn’t anything he could do. Btw I’m in a wheelchair and getting around is difficult. I left and went to my repair shop and they had it resolved in 5 minutes. The AAA manager was a self righteous arrogant human being. Don’t take your cars there. You’ll be sorry.
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October 2023 by Michelle Fresquez
Good customer service, but a little slow. Didn't notify us of needed signatures and car sat for 2weeks before we new they hadn't even started.
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October 2023 by Kymberli
I had the best experience today with AAA towing. They were they sorry quick and the driver was absolutely delightful!!!
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September 2023 by Walter Catron
Great experience diagnosing and fixing an issue our owner's manual stated only the dearer was trained to resolveService: Electrical repair
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September 2023 by Gary V
What can I say. I have found my mechanic shop for the rest of my life. It gives me great comfort to know that when I’m getting my vehicle serviced, it’s being serviced by a Nationally established company which has ASE Certified Mechanics working on my vehicle. Every time I go there, Customer Service is outstanding, and they truly make you feel like you’re one of their own. Thank you so much for all of your hard work and just being good people.Your happy Customer for life.
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August 2023 by Megan Bryant
Car was serviced quickly which was great. When I made the initial appointment, the employee over the phone told me I could get a diagnostic on a squeaking rattling sound yet on the day of the service, it wasn't communicated properly and I was only set up for an oil change. The man who helped me the day of service, Gibson, was fairly rude about explaining why that wasn't possible. He even said something like "I'm not finished talking" when I explained I needed more help understanding the miscommunication. Later when picking up the car he didn't greet me or my partner and we stood in silence for quite some time and rude again when explaining all the things wrong with my car. There was an estimated ticket for almost 7k worth of repairs. Its common for me to experience this at mechanic shops where I'm not being treated with courtesy and respect, especially when being talking to about the way my car works. So far, my continued experience is something like "your mechanic doesn't know what their doing, you're dumb enough to fall for it, let me explain what's actually happening." It gets pretty old. I like AAA and have never had problems with their costumer service before, but this guy was cold (in his silence and lack of a smile) and a jerk in his tone of voice when speaking to me. I shouldn't have to be rich, well dressed, knowledgeable about cars, or a man to get just some kindness and general courtesy, especially when I push back about a problem I experienced with a miscommunication about services. I'm sure Gibson is nice to other people, but I unfortunately didn't get the best side of him today.
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August 2023 by G R
They ll charge you more than a dealer. The owner, the fat guy, has a horrible attitude, he had more ego than tummy and that’s a lot. It’s a nice place with a bunch of nice people working there, but the fatty arrogant made it horrible.Services: Electrical repair
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August 2023 by G Kugs
A big thank you to Gibson and team for fast, reliable, and affordable service. Highly recommend for ALL services.
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July 2023 by betsy murphy
Excellent customer service at this location. I have been taking my vehicle here for years. Highly recommend! Thanks to Gibson D. and his team!!
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July 2023 by Yvonne Patten
The team at AAA is professional and caring. They'll go out of their way to help you!
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May 2023 by Adam Stevens
If you are looking for a great auto repair shop in Paradise Valley, look no further than AAA Paradise Valley Auto Repair Center. I have been a loyal customer of theirs for over a year and I can honestly say that these folks run a classy shop. They have a team of skilled and experienced mechanics with weird names, who can handle any kind of car trouble. The folks working up at the front desk are always courteous, respectful and transparent. They take the time to explain what is wrong with my car, what needs to be done to fix it, and how much it will cost. They also give me different options to suit my budget and preferences. The manager, Gibson, is particularly good at breaking down complex technical terms into simple language that I can understand. He never pushes me to do anything that I don’t want to do and always respects my final choice. He also follows up with me after the repair to make sure everything is working well. I appreciate the informal yet informational nature of the shop. They make me feel like a valued customer and a friend. I trust them completely with my car and I would recommend them to anyone who needs a reliable and trustworthy auto repair service.Services: Transmission
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April 2023 by Matthew Hodge
Wow.. At my girlfriend's request I called to ask why they were putting a aftermarket non Toyota door mirror on my girlfriends Toyota Prius. The guy practically bit my head off and hung up on me? Really? This type of behavior is indicative of poor management and probably some deception.
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February 2023 by Dorothy Todd
This whole team is above and beyond great! 5 stars aren't enough! They went over and above to help through a bad situation! Thanks!
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January 2023 by Dorell McChesney
We took our 2017 Jeep Grand Cherokee here for warranty service since the dealer couldn't fit us in for a couple of weeks. They rapidly diagnosed the issues, effected repairs and even handled the paperwork with the extended warranty folks. Good customer service, good mechanical service and was performed in an efficient, timely manner as promised. We dropped it off and picked it up fixed! That's as good as it gets for auto repair! Thanks again to the entire team.Service: General repairs & maintenance
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January 2023 by S H
Absolutely incompetent at every possible level. Cost me over $6,000 in repairs to my vehicle. How this place remains in business is a great wonder of this world.
