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March 2024 by Megan JGB
The Asian lady working there today, I did not catch her name, is extremely rude. Terrible customer service.
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March 2024 by Erica S
mail goes missing or lost. if they get amazon package they will lose it if it is too big and not return to sender. nothing but issues and wish i could stop getting mail.
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February 2024 by Cole Trickle and family fun
Theft and lies. That's all that came out of this office. This isn't the the first time people have just covered lie after lie and stories don't match up the men just yell at women and treat them like women from a third world country. Absolute disaster. Disrespectful and a shame to government jobs.
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February 2024 by Maira Martinez
Needed postal service before closing. The door stated Open until 5:30 online said it was open until 5:00. I arrived at 4:30ish and the Post office was closed. I got off Early enough to mail a package to getting family members in Virginia. I chose this postal service because it was closer to my work location. Had I known it was closed in advance I would have had enough time to drive to a different postal location. I got a hold of someone the office. They said they had to do other stuff before the post office closed so they could not get to it because they had to run three businesses inside of one.
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December 2023 by Flynn Huseby
My change of address was deleted three times. It's been over two months, and I'm still dealing with getting my mail sent to the new address correctly even though forwarding is supposed to be set on my account. I've been to the post office three times and am heading back again this morning. If I could, I'd opt out of using the post office altogether.
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December 2023 by sunbunny88
been waiting for a package for several days, note said we had to be home so everybody was home and were given a slip specifically saying they would deliver Mon so we stayed home specifically for package. never came. yesterday, Mon Nov 28, set up specifically on the website. Package WAS NOT delivered. Went to our mailroom happened to catch a postal worker leaving and all she could say was not my route, not my route, try the guy inside, call, anything but bother me. always have had trouble with post office since we moved here 7 yrs ago. Have had to wait til 7pm sometimes til worker was done putting away mail on a Saturday when they only do first class. But this worker was especially rude and nasty. And wanted to keep up with the back and forth of not caring vs not my route. So now I know your worker’s philosophy that only the mailbox they deliver to matter no one else’s. Generic 800 number is of no help, if they even answer. Vistancia route has terrible service and why don’t you build one out here so we don’t have to drive 30 mins to pick up this package that we know your lousy carriers aren’t going to bring to the door.
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December 2023 by Antonio Juarez
I got hired to work at this location last year. Worst mistake ever they reminded me I was on 90 days and make you feel like you’re not working fast enough. I also was told by other CCA’s don’t take a lunch to keep up with the mail. This was my personal experience I’ve herd worse story’s. Just look up videos on YouTube how some locations treat the carriers. I’d do 0 starts if could the union needs to really push back to retain staff.
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October 2023 by Mckenna Riley
Almost every package I order is returned to sender because they are “unable to locate address” I have lived in my home for 5 years and none of my neighbors have the same issues with their mail…
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October 2023 by marvin furrow
If you order on Amazon and if the USPS is delivering it , DO NOT BUY because they will 100% mess it up.. been burned 2 x back to back .. you will have to go pick up your merch to the at their parcel office.
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August 2023 by Devin Shelton
I wish I didn't have to give the post office any stars but, to leave a review it's POLICY... Yvette "Vette," who is supposed to be the Office Manager is the MOST ruddiest, irrational, unprofessional, condescending, deceitful, revengeful, spiteful, uncompassionate manager I've ever met. Her level of customer service is unpleasant. My experience with her was less than helpful. The post office needs help that bad they've hired anyone to run this zoo of a place. Lastly, she has the ugliest personality which makes her look like a rat with pointy ears, squinty eyes, and the bun on her head looks like the tail. I will never enter this post office ever! She isn't a good manager or person. She reeks of negativity and horse manure. She needs a class in customer service, professionalism, and management skills. She must live by a book never written "How to piss people off, vet d*** ideas and responses to inconvenience the public!" Unfortunately, we are human and not perfect but, this rat face cow body thinks she is.
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August 2023 by James Bolen
Seriously can’t get my package delivered to the correct house. Consistently losing by delivering to the wrong address.
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August 2023 by Jesse Hernandez
It is unbelievably difficult to get ahold of someone. Mail that I've supposed to have received is missing, and I can't get in touch with anyone to talk about it. Want to use their Live Chat feature to get help online? Sorry, you can't. It auto cancels because there are no agents online. Want to call and talk with somebody? Sorry, you have to answer 85 questions about what you're calling about.
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June 2023 by Carlos A.
Worst and slowest post office in the city. I'd avoid it if at all possible. I hate it when I'm forced to come here for a held delivery.
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May 2023 by L McMillan
Tricky entrance and drive thru because its very tight. So is the parking. Maybe they didn't anticipate having so much business. The entry doors are confusing. You'll see what I mean. The lobby is very small. If there are alot of people in line it can easily stretch out the door. The employees are friendly enough but a couple seem to make up answers to questions sometimes.
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May 2023 by Jeff
We’ll Mr lb in the lower post, state ALL the facts!!!! You were using Priority packaging(which is free but you must go Priority rate) and wrapping it in brown paper and going 1st class!!!!!! You stated you’ve done it a lot!!! I corrected and educated you and you didn’t like it.Jeff does an awesome job!!!!!!
