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March 2024 by Steven Jones
Bad customer service. No WIFI and charges for the computer time and the lable for an Amazon return.Just go to a better location. This one is a waste of time
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February 2024 by Gregory Schuon
No acknowledgment when I walked in and poor service from a man who would not make eye contact. Had to ask twice for my AARP discount. Lengthy slow process to ship one item at the end of transaction, I said thank you for your help, he just turned his head and did not acknowledge me again, very strange transaction leaving me feel very uneasy. He gave me receipt with UPS tracking # on it, however 5 hours later and UPS still says it is not in their system. . . ?! - very uneasy about business at this location. Should have read reviews before I went to this store. I will advise UPS corporate as most locations are very helpful.
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December 2023 by SP
My father is 90 yrs old with very limited sight, hearing and ability to walk. He needed a notary and the lady behind the counter was so very extremely kind and caring. Took her time helping him and didn't rush him.Very pleasant and kind.
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December 2023 by Chester Wright Jr
Employees here are rude, unfriendly and unprofessional. I you want to be treated fairly by being a customer, don't come here!
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December 2023 by Charlie Kline
Took a package in asked for a box they insisted they put it in the box they charged me over night shipping that Saturday they said Tuesday or Wednesday it arrived Tuesday when I opened the box it only had one layer of tape on it and when opened up the bag was ripped open and everything gone
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October 2023 by Cee Shell
Amazing customer service, everytime I come in this location everyone is friendly and ready to help. Bradly is a really knowledgeable employee and extremely professional! Keep up the good work guys! :)
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October 2023 by Katrina Morales
If I could do negative stars I would! I have not experienced such poor customer service in my life. I walked in to drop off a package and needed assistance with the label. There was one employee there in the back on her phone. I stood there patiently maybe 5 minutes thinking she might be in the middle of something. I finally said "hello excuse me" and all she said back was "I heard you". The level of disrespect I received was unbelievable. She then assisted me saying not one word. I asked her if everything was okay with the label and she did not respond to me at all! Not even with small talk, she resumed quiet. I asked for her name and she told me she didnt have to give me that. So then I asked for a manager and she said he wasnt there. I called the location a few minutes later to speak to someone else, the employee answered the phone. I asked to speak to management to file an employee complaint and heard SILENCE. Guessing it was the same girl. I kept saying "Hello, hello, Hellooooo?" Until finally the manager got on the phone. Didnt present himself as manager just answered and said, "this is bradley". I proceeded to explain the experience I had and he showed no compassion for my awful experience. This location is horrific in customer service!! Please drive somewhere else do not waist a minute here. Oh, and the employee name is Jess. Hoping the manager gave me her real name.
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October 2023 by Renae Cole
This is old but I decided to share they stole a pair of shoes I sent to be returned because they was to small I asked if I needed to put the shoes into anything they was already in the box taped come to find out one of the boxes was returned with no shoes smh and what do I look like taking an empty box to be returned well I never got my refund because no shoes was in box but I'm sure the girl stole them they was Jordan and I remembered her saying she had a son around the age of my son so I'm definitely able to put two and two together I never went back there thiefs I should filed a police report I did because I just felt like I didn't need to do all that she knew what she had did
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July 2023 by Steven Barry
Customer service is definitely missing, not the first time either. Walked in, no greeting so I greeted the employee(Jessa). She just looked at me and walked away. Her coworker(the notary guy, sorry didn't get his name) was having a hard time scanning my QR code, so he said his coworker would help me out. Walk towards her register and she just walked away. He gave her a glance but instead of saying anything he went ahead and helped me out. He's the only reason I'm not doing a one star review.
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July 2023 by Eric Viz
Took some stuff to get laminated and all 5 were messed up including one that got damaged In the process. Never had issues with kinkos or fed ex. The lamination had bubbles and just looked horrible . Never coming here again nor would I recommend to anyone .
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June 2023 by Cyndy Olson
Very unprofesional & sloppy with work ethics, too bad I can't give minus stars. Lost Amazon again.
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May 2023 by Paseo
They don't return your stuff to amazon than amazon charges you. than you have to deal wit amazon good thing amazon is great. Seems that this Ups store is being run by the smoke shop next door.
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May 2023 by Robyn P.
This is the BEST UPS Stores I have EVER been top. The employees are always VERY polite and helpful. I have been here a few times, but today I had a document notarized. Many people don't realize that UPS Notarizes, and they only charge $10.00. They will also print out the document you need notarized and email to destination. UPS also accepts Amazon returns, which is the main reason I usually go to UPS .
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April 2023 by Rocky
Been going to this location for 5+ years now. This place SAVED ME my entire time in highschool because we never had a way to print my essays for English and History.The workers here go above and beyond to get you what you need. If you're unsure how to use the computers or printers, as long as they aren't busy processing packages, they've always helped.Only gripe i have is they charge you fees for the little things, like accessing the computer... Which is almost entirely essential for faxing documents or printing. Id rather them raise the fee on the actual product thats produced instead of for using the computer...
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April 2023 by Zaiya Williams
I absolutely love this store every time I go in which is often there always kind quick to help and service is good.
