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January 2024 by Celeste C.
Love these guys. Very helpful. They patiently explained what damage my device had incurred as well as my options to fix it. Highly recommend.
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November 2023 by Julian Ruedas
I had Asurion replace my iPad Pro screen (at a reasonable price) and they went above & beyond to ensure I was back to having a fully functioning iPad again. I had to bring my iPad back a couple times because it kept acting finicky. In the end, they decided to swap out my iPad for another one at no additional charge! Great customer service and I would highly recommend them!
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November 2023 by Michael Lindsey
I have been to this business 2 times and they are amazing! Very polite and upfront with you. I cannot see myself going anywhere else for my device problems. Thaak you Asurion!
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November 2023 by Alan AZ
After less than satisfactory customer service from other Ubreakifix locations, I made the trip to the Lake Pleasant location. Trey was the tech that repaired my phone, Trey is straight up and very helpful. He is an asset to your business, hang on to that guy.
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November 2023 by Ben Pappas
Tre was extremely helpful and knowledgeable. I unfortunately had to catch a flight so I could not give him enough time to fix my computer even though he could given time. He still did not charge me. Will definitely find a local Asurion to finish the job.
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November 2023 by Scotty Marvin Parsons
Trey is simply the best. He listens to the customer and does everything he can to help make it right. He even offered to be on the phone with Google to explain issues. Highly recommend if you have issues with your phone.
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November 2023 by Dick June
Used the store at Happy Valley and Lake Pleasant Pkwy. Trent was my tech. Took a Kindle tablet in that wasn't charging. He was friendly, honest, and efficient. Can't ask for more. I would use this store again and would recommend it to others.
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September 2023 by Alberta Shepard
I also had a great experience with Tre fixing a cell phone. It was a password issue. I myself do not recommend putting a password on a phone. It just makes it much harder to use your own phone.
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September 2023 by Susan Ramsey
Very professional, easy way to have my phone repaired... all covered by insurance! The technician greeted me and immediately went to work confirming the problem with my IPhone. He said he had the parts, it would take about 40 minutes to make the repair. He also replaced my front protective cover which was damaged without me even asking! The phone was repaired and ready for pick up as stated. SO easy! Thank you! We will always use your service in the future. :)
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August 2023 by Chris Hobert
Had a wonderful experience today getting a phone screen repaired. First time ever replacing a screen and Tre was great. He let me know my options and service/repair was completed in less than 30 minutes. Couldn’t have been more pleased. Go with confidence that you will receive top notch customer service. Will definitely use them again.
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August 2023 by Steve (StevieB)
wish I can give 6 out of 5 stars... but Big shout out to Trent and the young lady at the front counter, My Asurion at first was a negative experience the one on Bell in surprise... they drop the ball, but this Asurion went above and beyond, and got my phone fixed in 2 hours. Opened a claim, did the necessary steps... and my phone is working like new. BIG thank you again and will make sure I have insurance for all and will ONLY go to them for repairs.
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August 2023 by Amy Wolff
Do not use this establishment. They are scam artists and do not warranty their repairs - even as stated on the website and on the receipt! I had the back glass replaced on my iPhone and within three days it broke again. The employee, Trent, not only would not replace the glass again as stated on the warranty but got into a shouting match with me on the telephone. I should have seen the red flags when they asked me to pay for the service in cash and forego my insurance since they were giving me a "deal." Buyer beware! I will not recommend this shop, nor will I do business with them again.
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August 2023 by Robert Fowler
Called for a Tablet issue and Tre said to bring it in so he could look at it. I told him that as I was changing the sim card the sim card tray broke off with a small piece loged inside the tablet. He took it back and within two minutes he was able to get it out. They offer a home+ warranty at a good price that provides really good service and protection. Tre was really great .
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August 2023 by Scott Hayes
I have had a number of techno issues from cracked screens, swollen batteries and data recovery issues which Asurion was able to fix and remedy in a quick and efficient manner and always leaves me smiling. Not only have they always been able to help, the staff are super friendly and knowledgeable to the point that they give me solutions to try before they dive in. Would highly recommend their services
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August 2023 by Erica Moon
Trent and the wonderful guys at Asurion were my last saving grace on what I thought was a doomed custom pc build. After having tried taking the computer to other locations to solve the problem but being treated as if there was no issue at all, these guys took the genuine time to do a deep diagnostic on the pc, find the hidden problems that have been causing me issues since day one, and they fixed them quickly. Not only that, when I went to pick the pc up, they were so kind in explaining the things they did to fix it and what had actually been wrong with the pc so I would know for future reference. Thank you guys for all your hard work and for helping me be able to get back to work seamlessly. I will definitely be a returning customer and bring any future tech issues I have to you in the future!
