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November 2023 by JoLynn8
Used this shuttle service to get to Sky Harbor Airport. Great diver, very friendly, on time, and we felt very safe. The vehicle (van) was well kept, clean, and easy to get in and out of.I would totally recommend them.
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October 2023 by Doc Kovacs
Pickup at 2 AM perfect. Arrival different. They "bundled" arrivals causing us a 1 hour wait to pickup.Driver Ron was Wonderful! Personable and so helpful to us.
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September 2023 by John Putnam
Very flexible and they work with you when your plane is delayed. Good experience always
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September 2023 by Jennifer Schrader
We used Sun City Express for the first time to and from the airport for quick vacation. Wonderful! Kind drivers and perfectly on time! Took all the worry out of the equation. Highly recommend and we will definitely be using them again♥️
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September 2023 by Kaiser Nauer
Reliable and friendly, much safer than Uber or Lyft and definitely more comfortable. From reservations to the drivers, they are all friendly and put people at ease.
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July 2023 by Linda P.
Great shuttle service! Easy to reserve round trip and payment in advance. Reasonably priced. Excellent value - beats driving to airport & parking.Never have to worry about shuttle being late - always punctual. Drivers are pleasant and efficient. Our driver Saturday provided bottles of cold water for our return trip from airport!
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May 2023 by David Sinclair
We had to cancel our trip at the last minute for medical reasons. Although their policy said there could be no refunds within 24 hours of scheduled pick-up, we were given a credit to be used within the next year! We are quite impressed!
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April 2023 by bri decook
I don’t normally write reviews unless something is horrible or something is outstanding. This one is outstanding there’s a gentleman by the name of the ZZAM TALEB who helped me with my reservation. He’s very professional. He makes you feel very comfortable like he’s a family member that you can always count on. I’ve never met him personally he is helpful and patient. It is hard to find people like this. He’s five star all the way.
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February 2023 by Pbean
Convenient online reservation.Received text immediately on landing with contact for pickup.Immediate contact made with dispatch.Avoided Feb. 12 Superbowl traffic to arrive quickly at my destination.Congenial driver, Gina.Fair price.
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February 2023 by Elise Mercer
License Plate CL44403 was driving erratically through construction zone and cutting off other drivers just before the intersection at Greenway/Reems.
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February 2023 by Paul H.
Convenient online reservation. Received text immediately on landing with contact for pickup. Immediate contact made with dispatch.Avoided Feb. 12 Superbowl traffic to arrive quickly at my destination. Congenial driver, Gina. Fair price.
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December 2022 by Fran F.
I was told I was squeezed in to be picked up 4 hours before my flight. I asked for a voucher because 4 hours is way to early, and I was going to spend more time with my family. Shannon was short, rude said there is no refund and hung up on me. I called back and asked Shannon why she hung up on me and she said because I was not listening. She was not listening I asked for a voucher for a different trip in the future, and she treated me as if I was bothering her. I asked for a supervisor, she said we don't have one. I then reminded her I would not be using them and to cancel my pickup. Of course she did not and a very nice employee named Jim showed up to pick me up. He listened, was very professional and I apologized that Shannon did not do her job and sent him wasting his time. I, and my family have been using them for years, but their service has gotten worse and Shannon's unprofessional attitude is an example of why we will longer utilize their business. Uber was cheaper, always on time and I was picked up at a reasonable time, driven alone and had no issues during the holiday rush. Look elsewhere, Uber, Lyft and other van shuttles.
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October 2022 by Deb A.
We have long-standing customers but no more. Two reservations ago our driver was extremely unprofessional and the office graciously gave us a credit to use on a future reservation. When I tried to use that I was told nothing was noted in our account. Fast forward to our last experience on October 19, 2022. Upon first call to say we were ready to be picked up at Phoenix Airport we were told by Matt that the service was running slow and would be 20-25 minutes late. He also indicated he would call when driver was five minutes out. Over 30 minutes later nothing. Several calls ensued with different excuse every time.We found a group of others waiting for same service. They had been told different excuses and had called several times as well. Over 1 1/2 later van finally arrived. Two people waiting all this time use canes - one a disabled veteran. It was so late by the time we got home all grocery stores were closed so could not get anything for breakfast. Matt indicated someone would call from office in morning - so sad that this is not a reliable service as their own narrative states.
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October 2022 by 4Bearshug Schneider
Excellent service to and from Sky Harbor. I had a 5 AM flight and was picked up at 2AM. Very nice drive to the airport at that time. Upon my return home I was heading to baggage claim received a call that the van was already waiting. Got my suitcase headed out the door and was home about 1 hour after landing, the 2 other passengers were dropped of before me.
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September 2022 by Becky Whaley
Excellent service. I needed a ride from the airport to Peoria, luckily for me they were able to do it on short notice. Communication was great - they monitored the arrival info on my flight and texted me with easy to follow instructions on finding their van outside baggage claim. Our driver was professional and has a great personality. It was a shared ride done so efficiently it didn't add much time even though I was the 4th to be dropped off. Thank you Sun City Express.
