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January 2024 by Cody Gleason
I wanted to write in and share my experience at the Lake Pleasant store and why my family and I will never be shopping at Petsmart again. We went in to buy each of our children their own fish. After speaking with one associate and being informed of all of the items that we needed to purchase for fish other than a beta, we decided to change our original plan and purchase a beta for each. After allowing the kids to pick their beta since they were not able to go with their original plan we finally got to the checkout at which point the cashier asked if we were buying a bigger tank for the betas that we were getting. We replied no we were only putting 1 fish in each of the containers that we were purchasing (two 1 gallon bowls and one 2.5 gallon tank) so it would be fine. She identified that we would need a minimum 5 gallon tank to put them in. Apparently that half gallon was going to make all the difference when we put 3 in one tank. She then identified that we need to purchase a filter and pump system for each of them and we needed to buy a heater for each of them because betas prefer to be at 80 degrees (not 79, not 81... 80). She identified if we were not willing to purchase these items she was not willing to sell us the beta fish. She didn't see any of the irony regarding the fact that in the store the fish are kept in a 6 ounce cup of their own waste with no filter, no pump, no fresh water, and half of them were floating on their side. Our children were looking forward to their pets, but because of an extremely skewed sense or ironic moral high ground from the cashier (who was ok with the fish living in a 6 ounce cup of waste rather than a 1 or 2.5 gallon tank wit fresh water), we will have to go elsewhere from now on. I will tell everyone I can about this.
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January 2024 by Cathy P
Great staff, great boarding facility
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January 2024 by John McAvey
Very clean location, friendly, professional.
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January 2024 by Suzette Joralmon
Audrey does a great job grooming!!My dogs look and smell amazing ?
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December 2023 by Dennis Sanschagrin
We took in four miniature Shih Tzu‘s for grooming at Lake Pleasant Drive in Peoria. They did a fabulous job grooming, our pets and getting them done quickly. However, the problem I have is that we were given one price and charge a totally higher price .We were told it would be $71 per dog for the ultimate treatment. And that we would receive $10 back at the cash register which brings a total of $40 deduction. When I disputed the bill they told me one of my dogs cost $25 more than the $71 that they originally told me. And the reason is special shampoo. But I wasn’t told about that in the beginning when the prices were first discussed. This is called bait and switch.71×4 comes to $244 not $344 for some reason $100 disappeared somewhere. When I contacted the grooming salon, they said they discussed it with my wife and I. The $96 extra for one dog was never discussed. They do not give you a bill when you pick up the dog it’s already at The register, so you have no time to overlook it.So my suggestion if you take your dog to this Petsmart grooming salon on N. Lake Pleasant Dr. in Peoria, beware, check your bill and refuse to pay it until it’s exactly what they said it would be.I am not done with this. I will take it up the to the district office
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November 2023 by Angelique & Eric S (MojorisinAdventures)
Store is always well stocked! Especially the Rx food… THANK YOU. Building has a ton of shade and sidewalks for your pet to walk in from the parking lot- (a definite plus!)one thing that I don’t get about all the petsmarts- is PLEASE KEEP all the loose rawhides, chews and other edible products that are not sealed up off the first and second shelves. Dogs with food allergies can not have them!! I love that I can bring my pet to the store- but I also can’t risk them accidentally getting one of those products in their mouth. Please consider moving them. Besides that- this store is excellent, clean and the staff is very friendly. Thank you!
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September 2023 by Meg Brinegar
Dakota was so awesome and friendly. He was helpful and had good personality in conversation. Best experience I've had at PetSmart
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September 2023 by Brie Kotek
My go to place. Loki loves everyone there from the trainers to the groomers. He stays at the puppy hotel when needed and loves it!
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September 2023 by Marisol Ortega
Cannot express how grateful I am my 4yr old German Shepard, Logan got taken care of by Dr Klein and her staff. Logan got his paws pricked by cacti and had to be sedated for removal. The staff was very attentive to Logan and supportive of me during the process.
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September 2023 by Britt Kennedy
The store is very clean. The clerks are friendly. The only negative is that they do not have enough grooming area & their groomers call out sick & cancel appointments. Two times, they told me after I arrived that they would not be able to groom my dog because somebody called out sick.
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July 2023 by Pamela Reynolds
They really go all out to help dogs find homes. The store is active with puppy adoptions. The store of clean and people friendly
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June 2023 by Tiffany Senft
Not even worth one star. Awful experience with the PetsHotel. Employees were completely unprofessional and disrespectful. Upon arrival they were all sitting on the counter and acted annoyed to have to do anything. Completely unhelpful. This rude teenager turned away two of our three dogs for shot record issues. Never called to tell me there was an issue and when I asked why he said “we don’t have to do that”. I’ve been taking my other dog there for years and have always been contacted if there was a potential issue which would keep her from being boarded. So instead you wait until I’m dropping them off at 6:30 on a Friday night to tell me you need more documentation and I have a flight leaving first thing in the morning. How am I supposed to do that? For $1400 for the week… I think you can make a phone call to let me know. The kid was snarky and rude and scoffed at me after anything I said. I’m not sure what happened to this place but they really need to clean house with how this place conducts their business. I will never bring my animals there and will make sure anyone I know doesn’t either.
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June 2023 by Jessica
My review is low due to their policy. I recently visited the puppy adoptions this last Saturday when I noticed a male we looked at was nurtured. They told me he was 8 weeks old. I questioned them about this and they said that Petsmart required all the puppies they bring in be spayed and nutured first. I'm suprised it's allowed that puppies are getting spayed and neutered so young considering the risks it puts on the dogs. It made me sick honestly. I asked how much the puppy was and he told me 400$. That's insane. It's a mutt off the res. Not purebred not fit for show. 100$ is reasonable but not 400$. 800$ and I can get a purebred great dane puppy from a small breeder and its akc. This felt like it was profit not for the sake of the puppy at all. This isnt rehoming anymore like it used to be. Felt like a business looking for a profit. I was interested in the puppies they brought in since ours passed away but not anymore. I'll be looking for a responsible breeder.
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June 2023 by Tiffany S.
Awful experience with the PetsHotel. Employees were completely unprofessional and disrespectful. Upon arrival they were all sitting on the counter and acted annoyed to have to do anything. Completely unhelpful. This rude teenager turned away two of our three dogs for shot record issues. Never called to tell me there was an issue and when I asked why he said "we don't have to do that". I've been taking my other dog there for years and have always been contacted if there was a potential issue which would keep her from being boarded. So instead you wait until I'm dropping them off at 6:30 on a Friday night to tell me you need more documentation and I have a flight leaving first thing in the morning. How am I supposed to do that? For $1400 for the week... I think you can make a phone call to let me know. The kid was snarky and rude and scoffed at me after anything I said. I'm not sure what happened to this place but they really need to clean house with how this place conducts their business. I will never bring my animals there and will make sure anyone I know doesn't either.
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June 2023 by Cherrie
I bring my poodle to PetSmart grooming salon every 4 weeks for a wonderful bath, groom, teeth brushing and toenails clipped. I love the care my groomer takes with him. I highly recommend this facility!