-
July 2024 by Antonio Rodriguez
Came in looking for a key for OEM key for an older Subaru and Justin was the most condescending and did not seem interested in helping at all. If I need parts, I'll just go to Subaru Camelback.
-
October 2023 by Casey L.
I was 100% ready to purchase a Legacy today, only to be completely insulted by the amount offered for my trade. My blood pressure was off the chart when I saw that the initial offer was $4500-5000 less than KBB, Edmonds and Carvana trade-in quotes.Buying a car has always been stressful, but does it really need to make you leave feeling icky?I'm sure that they'll continue to sell cars because it's Subaru and they sell themselves. But gross!
-
September 2023 by Eric S.
Quite possibly the worst sales staff, only after the Nissan dealership on Bell Rd. The sales man couldn't hold a conversation and was one of the most awkward people I've ever encountered. When he did speak, he stared over my shoulder and had 0 eye contact. Don't bother trying an online appraisal, they will make you come in and waster an hour of your time while never coming up with an actual number. The online staff doesn't actually pass your information along or do anything to expedite the process.
-
September 2023 by Dianna S.
We bought a new Ascent from Peoria Subaru and it was a great experience. We worked with Dylan and Mariah who were honestly terrific to work with. We had our three littles with us and knowing this would be a long process, they gave them plenty of snacks and even ordered them pizza to keep them happy & occupied! We were able to negotiate and got a great price with an incredible warranty. We are first time Subaru owners and very impressed with the vehicle and people who work for them! It was a good experience.
-
August 2023 by Kelly B.
I took my Forester in for service due to a check engine light. Since I was dropping it off for service I asked for the 30k service as well. I was quoted $1400 for a 30k service. . I left the car at the dealer (was in a hurry to go to a game) then called around for a second quote. Called Surprise Subaru got a quote of $595 for the 30k service. I canceled my service at Peoria and was just going to get the check engine light addressed. About 20 mins later Robert (Peoria) called to tell me car was out of warranty and investigating check engine light would not be covered. (They did not even investigate to find out what was error code). I told him not to perform any service I would pick up my car and bring it somewhere else for service.I had my car serviced at Surprise dealer. 1) check engine light was due to temp sensor which was covered under the power train warranty. 2) Also had some bad cells in my battery...covered under an extended battery warranty the original owner had. 3) 30k service cost me $595. 4) Finally, the tread on my tires showed wear and would need replacement soon. So I decided to just go ahead and replace all 4 tires.Bottomline: The greedy dealership with poor customer service got $0, lost a customer, missed out on 2 warranty repairs, 30k service and 4 new tires! AND I now have a new Subaru dealership to service my car that is closer to my house!
-
July 2023 by Vanessa C.
Well our Outback's AC decided it had enough of the 110+ degrees and decided to give out on the hottest weekend of the year. I was on my way to CA with my dogs when it went out and had to make an emergency stop here as the dogs and I were roasting. Corey was the friendliest and most helpful with my situation. He made sure the dogs and I were taken care of! As fast as they could, they replaced the AC compressor. I'd recommend their service department to everyone!
-
July 2023 by Christine L.
Went there today to discuss trading in a vehicle and to purchase a brand new Subaru Ascent Touring. The salesman really wouldn't talk to me and when it came time to fill out their information sheet, he gave to my other half. Not usually an issue but we were trading in my vehicle that's in my name and the new vehicle will also be only in my name, so don't ignore me. Irritated I let them get an appraisal for my excellent condition trade in with a laughable quote $6k less than 2 other dealership quotes. We walked. I will not pay $50k+ for a car that will solely be mine to be ignored nor will I take your ridiculous offer.Your prices are maybe $2k less than other dealers, yet you lowball trade ins. Cool. We know what you're doing. Now others will
-
June 2023 by Lisa M.
Do yourself a favor and instead go to Subaru of Surprise. My mom was interested in a 2024 crosstrek her sales person was named Henry and was so rude and disrespectful. He started yelling and screaming at us while we were sitting down talking about the car and discussing pricing as well as her trade in. We started to leave and he followed us us to her car and started pounding on her window. Finally the manager came out to talk with us, we left her number but no one ever called back. I've also had a awful experience with the service department at this locations as well.
-
March 2023 by Derek Knowles
everyone was great and the communication was excellent. Dylan was great with my purchase and so was Spencer. top notch down to earth people. not the normal sales guys, which I like and appreciate.
-
March 2023 by Scott Bird
Awesome experience. No pressure at all. Sales manager and sales person were great. This is the 3rd vehicle we have bought from them. Can't say enough good things about this place.
-
March 2023 by Amanda L.
We went in fully prepared to purchase a vehicle. We had worked with a salesperson there previously so we walked in and asked for them specifically. While we waited, we witnessed the woman at the front (along with another employee) laugh at a customer who didn't speak English. They found a sales person who spoke Spanish to help them and then proceeded to laugh for several minutes about it. Apparently, their casual racism took presidente over paging our salesperson because we had to contact them personally as they were never paged. Cut to: Finishing up a test drive with the car we wanted to buy. We were stuck in traffic when it started smoking. We remained calm and assumed the best. However, it turned out that someone in their service department had forgotten to place the cap back on the oil. When we got back to the dealership there was oil all over the motor as well as everything else under the hood. The salesperson immediately got their manager who went and spoke to their service department. Within three minutes the two of them decided that it wasn't a big deal, the motor was fine. Nothing to worry about or report. I'm sure they'll happily sell that car to some unsuspecting customer with a smile on their face. My husband attempted to voice his concerns over the possible damage to the vehicle as well as the safety and well-being of his employee, but the manager dismissed him and we left. TLDR: If casual racism, inattention to detail, and morally questionable sales practices are your jam, this is the dealership for you.
-
March 2023 by Kevin Boontjer
We were shopping for a used car for our daughter. They had what I thought was a great vehicle, and we worked out a deal without pressure or surprises. Very happy with the dealership and the process from start to finish. Kudos to Dylan and Spencer, would highly recommend them and this dealership.
-
November 2022 by Nick Nack
I've been getting oil and parts here for years. Recently I was supplied the wrong part and to my surprise they were unwilling to make it right. Get your parts somewhere else.
-
June 2022 by Scott W.
My experience with Peoria Subaru can be summed up as good - not great. Here's what transpired: Built my vehicle @ Subaru's website on 05/09. It was sent to Peoria Subaru. Wasn't contacted by a sales rep. 'til 2 days later. On 05/12 went to the dealership per request of the sales rep., Alan Nestor. Forester Wilderness was being built @ Subaru Factory & allocated to the dealership. Brought my truck to trade-in. Alan assessed my trade & got close to what Carvana was giving me so I was pleased with that. Couldn't get the vehicle exactly the way I built it @ Subaru's website. Vehicle was being built & if I wanted one relatively soon - I was forced to take it as-is. Dealership would not remove any options despite me not needing a $52 OEM Subaru cargo net which is as useless as an ejection seat in a helicopter. Forked over a $1,000 non-refundable depot to Alan. DISCREPANCIES:1.) Asked Alan for a VIN number. Alan stated car had not even begun to be built yet. Got an e-mail from Subaru of America on 05/13. Called SOA on 05/16 & spoke to Kaila. asked if they had VIN number. She said not only could she give me my VIN number, my vehicle was almost finished being built. 2.) My wife has a '17 Subaru Outback. Asked Alan if there was a discount avail. since I was purchasing my second Subaru. He advised loyalty discount was not in place anymore & Subaru had no intention of reinstating it because "this is just the state of the world we live in now, Scott". During my conversation with Kaila @ SOA on 05/16, I let her know what Alan said. She laughed out loud & apologized about 32 times on his behalf and "is not sure why SOA and these dealerships are not on the same page". Moments later, I had a $500.00 off loyalty coupon sent to my e-mail.3,) When Alan stated my vehicle had not even begun being built yet, he advised the factory in Japan has been completely "shut down". Joined a Forester Facebook group. One of the admins is the plant mgr. at the Subaru factory in Lafayette, IN. She also apologized on Alan's behalf and assured me the Japan factory is not "shut down". They were simply taking off an extra 2 days during the months of May & June. Hardly what I would call "shut down"4.) Asked Alan about the Subaru Ambassador discount. Alan advised he had no idea what the Ambassador discount was. I brought in the loyalty coupon instead to prove the loyalty discount is still in tact. :) lolol.5.) Leaving dealership on the evening of 05/12, Alan assured me he would keep me updated every single step of the way. That never happened. In fact, realistically, Alan did not even need to sell me the car. I walked in & knew exactly what I wanted. He never kept me posted. I did all of the legwork myself. I called SOA constantly for updates. He had no idea my vehicle even arrived on 06/03 until I let him know.Maybe Alan was having a few off-days. I have no idea. He never apologized which was upsetting to me. I gave him (and the dealership) the benefit of the doubt when I picked up my new Forester Wilderness on 06-04. He did review the vehicle with me and the finance mgr., George, was incredibly pleasant to deal with. Other than my interaction with George, I don't know if I have super great things to say about Peoria Subaru except that once my vehicle DID arrive - everything went smoothly, quickly and efficiently. But getting to that point and my initial conversations and interaction with Alan left me unimpressed. I believe he could benefit from a few Customer Service 101 training sessions. He seemed to over promise and under deliver basically everything that came out of his mouth on 05/12. The only thing he did adhere to (and maybe most important) are the final numbers in which we agreed upon. I was pleased with that. I'm giving them 4 stars... but realistically, it's a 3.5 in my book. They're 3 miles away from our house which is convenient and the vehicle order was correct, but the interactions from sales was dishearteni
-
May 2021 by Andrew Z.
This place was amazing. Wife got every feature she was looking for in her new forester. Will definitely use them again.
